Transcript No Slide Title

WELCOME!
ALARM MANAGEMENT FOR
LAW ENFORCEMENT
© SIAC 2005
Security Industry Alarm Coalition
Alarm Management
for
FBI – LEEDA
Effective Leadership, Liability Issues, and
Media Relations Training Session
© SIAC 2005
2
Instructor…
Glen Mowrey
-Deputy Chief (Ret)
Charlotte-Mecklenburg Police Dept
-National Law Enforcement Liaison
SIAC
© SIAC 2005
3
One voice for the alarm industry…
We manage the alarm issue for the
major North American security trade
associations.
© SIAC 2005
4
Model States Project
Partnership between IACP – NSA
and the alarm industry.
© SIAC 2005
5
Model States - Results...

End User Related Errors




Mostly Unaware of Impact on Police
Vast Majority Willing to Take Remedial Action!
20% Systems DO CAUSE 80% False Dispatches….
Some Don’t Care - Will Just Pay Fines!
© SIAC 2005
6
Model States - Results...
© SIAC 2005
7
Model Ordinance
The key to successful alarm
reduction!
© SIAC 2005
8
Recommendations….

Must have accurate information
 Updated permits with alarm company
information
 Involve alarm companies – They can
assist!
© SIAC 2005
9
Recommendations….
 Permit or Registration
 Affix Responsibility
 Identify Response Persons
 Identify Alarm Company
 Require Fee if possible
© SIAC 2005
10
Recommendations….
Require
Basic
Call Verification
© SIAC 2005
11
Recommendations….
 Multiple
Call
Verification
IACP MEMBERSHIP PASSED
RESOLUTION ENDORSING THIS NEW
STRATEGY in OCTOBER 2002
© SIAC 2005
12
RESULTS…
 Multiple
Call
Verification
YIELDS AN ADDITIONAL
35% to 50% REDUCTION!
© SIAC 2005
13
Implement immediately…
 Multiple
Call
Verification
Also called ECV or
Enhanced Call Verification
Implement by Policy or Ordinance !
© SIAC 2005
14
Recommendations….
© SIAC 2005
15
Recommendations….
Include
Meaningful
Fines
© SIAC 2005
16
Recommendations….
Fines + Registration Fees
= Cost Recovery!
© SIAC 2005
17
Recommendations….
FOR CHRONIC ABUSERS!
(with an Appeals Process)
© SIAC 2005
18
Recommendations….
•Require Equipment built to ANSI CP-01 Standard.
•Pre-Programmed to Reduce False Dispatches
© SIAC 2005
19
Recommendations….
Notify
User of
all Dispatches
False Alarm
Inexpensive door hangers
work great!
© SIAC 2005
20
Recommendations….
 Conduct Alarm
User Awareness
Training…
In Partnership with
the Alarm Industry.
© SIAC 2005
21
Recommendations….
And…
Enforce the
Ordinance!
© SIAC 2005
22
Software for Tracking False Alarms

Ability to:







© SIAC 2005
track false alarm reports
handle user permits / registrations
track alarm dealers to users
report top offenders
handle administrative/ criminal enforcement
notices and invoices
handle accounting / auditing needs
integration with CAD
23
Software for Tracking False Alarms
FAAP “False Alarm Analysis Program”
Software Developed by CSAA for
Law Enforcement…
 Available at “No Charge”

FREE CD AVAILABLE!
© SIAC 2005
24
Responsibilities of Alarm Industry….
Participate in:
 Registration
 False
Alarm Screening(85%-90%)
 Alarm School
 Target Chronic Abusers
 Supporting Response Policy
© SIAC 2005
25
Long-Term Success….
Utilizing these best practices
will yield long-term reductions
in alarm dispatches.
A few examples of longterm successes….
© SIAC 2005
26
Charlotte, NC
Comparison Systems/Alarms
250,000
Alarm Dispatches
Without Program –
122% Increase
200,000
Permits - Increased
Nearly 300%
150,000
Dispatches Decreased 76%
100,000
Alarm Calls
50,000
0
Permits
1995 1996 1997 1998 1999 2000 2001 2002 2003
Year
© SIAC 2005
Without Alarm
Program
27
Phoenix, AZ
Comparison Systems/Alarms
120,000
100,000
80,000
60,000
Alarm Calls
Permits
40,000
20,000
0
1997
1999
2001
2002
2003
Year
© SIAC 2005
28
Montgomery County, MD
Comparison Systems/Alarms
70000
Permits over 10 years
have increased 223%
60000
Dispatches have
decreased by 50%
50000
40000
Alarm Calls
Permits
30000
20000
10000
0
1994
1996
1998
2000
2002
Year
© SIAC 2005
29
Joint effort… Community safety…
Sworn response is essential for
maintaining our shared goal of
community safety.
© SIAC 2005
30
THANK YOU!
For more information visit
our website:
www.siacinc.org
© SIAC 2005
31