Transcript Agenda for DISCOM / PHED

Strengthening CSC/eMitra
(the e-Governance front-ends)
Department of IT&C
17th July 2012
MOTIVATION & AGENDA
Network of kiosks
The assisted-delivery kiosks network of CSC and
eMitra is a key front-end to deliver eServices to
the masses.
– Referred to as CSCs in rural parts of Rajasthan
– Referred to as e-Mitra kiosks in urban parts
A kiosk enables citizens to get information, avail
a service, make a payment etc. at the
convenience of their neighborhood.
Motivation
Strengthening of CSC/eMitra kiosk network is
vital for success of e-Governance in the State!
Agenda
1. Strengthening the service basket
2. Removing operational difficulties and timely
payment of commissions to SCAs/LSPs
3. Increasing number of CSCs shifted to
BNRGSKs
4. Increasing electronic delivery of services
through RGDPS
STRENGTHENING THE SERVICE
BASKET
Services
• Service = Application + Payment
– Typically.
– Resulting in a Receipt or Digital delivery
• Our interest remains in Government to Citizen (G2C)
services, however, to make the kiosk financially more
viable, we encourage Business to Citizen (B2C) services
as well.
• Some services are running across all districts, few are
running in select districts.
eServices in all districts
•
•
•
•
G2C
Utility bill payments:
Electricity (DISCOMs) &
Water (PHED)
Digitally signed certificates
for caste, bonafide, income
and solvency.
Online applications and
payments (RPSC, Panchayati
Raj, PWD etc.)
Request copies of answer
sheets (Board of Secondary
Education)
B2C
• Utility bill payments:
Landline and Mobile (BSNL)
eServices in selected districts
G2C
• Digitally signed copies
of Land Records (Newai,
Tonk)
• RSRTC roadways online
ticketing (Bharatpur, Jaipur)
B2C
• Utility bill payments
Airtel, Reliance, Tata, Idea, MTS etc.
(12 districts)
• Financial and Insurance
services: ICICI (Churu, Jaipur,
Jodhpur, Nagaur)
• Online LPG gas booking
(Jodhpur)
Other services in selected districts
(Non eServices)
G2C
• Collection of dues/fees
for Rajasthan Housing
Board (Jodhpur)
• Application for PAN card
(Jodhpur)
• Application for Ration card
(Alwar, Dausa, Jaipur)
• Application for eGram
services (EG1/2) (Churu, Dausa
etc.)
B2C
• Pre-paid mobile
recharge Airtel, Reliance, Tata,
Idea, Vodafone, BSNL etc. (many
districts)
• DTH recharge Tata Sky, Big
TV, Dish TV (many districts)
Kiosks
• A wide network of kiosks facilitate the delivery
of eServices.
Urban (e-Mitra)
Rural (CSC)
974
3544
• Our target is to increase this further,
particularly in rural areas. We need more
services to achieve this!
Kiosks: Growth
Total number of kiosks (G2C+B2C)
6000
5000
5000
4518
4000
3000
3000
2000
1000
800
40
500
0
2002-05
2005-08
2008-10
2010-11
2011-12
2012-13
(projected)
Transactions
• Success of an e-Governance implementation is
truly measured by the number of citizen
transactions it commands!
Total
March 2012
Transactions
(in lacs)
30
April 2012
May 2012
June 2012
15
18
17
• We pride in our high transaction volumes!
Transactions: Growth
Total number of G2C transactions (in lacs)
300
250
240
224
200
170
150
100
120
50
0
2009-10
2010-11
2011-12
2012-13 (projected)
Department wise transactions
• Our key stakeholders for these transactions are:
DISCOMs
PHED
Digitally
signed
certificates
BSNL
Others
55%
18%
15%
5%
7%
• Money handled by our network (1st Jan 2010 – 31st Mar 2012, 27
months)
 DISCOMs Rs 2274 crores
 PHED Rs 106 crores
• Digitally signed certificates, launched in May 2011, is a remarkable
success, with 1.6 lac transactions in June 2012 alone!
• More than 50 lacs online recruitment apps received for RPSC and
Panchayati Raj.
PROPOSALS
DISCOMs and PHED
• Departmental counters and agents for utility bill
payments hamper our kiosk network and result in
non-uniformity across the state.
 DISCOM transactions via our kiosks: 30-40%
 PHED transactions via our kiosks: 70-80%
 And, 73% of our business is from DISCOMs and PHED
1. Accept utility bill payments (from citizens) solely
through our kiosk network.
2. Accept new connection request additionally via
our kiosk network.
Revenue department
• Great success with the pilot of digitally signed
copy of land records in Newai, Tonk
 40 transactions/day from 1 kiosk @ Rs 30 from
citizen
• Replicate the pilot throughout the State!
 Potential of 2-3 lacs transactions/month
Revenue, Home & Social Justice
departments
1. Income, Solvency, Bonafide & Caste certificates
to be mandatorily digital and to be solely
delivered via our kiosk network.
2. Other certificates: Minority, Central caste,
Central OBC certificates etc. to be additionally
delivered via our kiosk network.
• Citizen convenience to seek a service, reduced
foot-falls in govt. office and less-paper delivery of
service, plus:
• Benefits of secure verification of a DSC, digital
data backup, audit trail etc.
Urban Local Bodies
UITs and Municipalities
1. Birth, Death & Marriage registration
certificates to be additionally & digitally
delivered via our kiosk network.
2. Integration with existing web-enabled
software (pilot in Bhilwara) to enable:
a.
b.
c.
d.
All trade licenses
Community hall booking
Lease assessment, mutation, transfer
Payment of taxes and dues
Transport department
• Provide an additional channel for delivery of
transport services including payments.
• Great demand for learner’s license. The process
can be simplified for the citizens, for it may be
digitally delivered via our kiosk network.
1. Learner’s license to be additionally & digitally
delivered via our kiosk network, including
payments.
2. All other taxes/deposits to be alternatively paid
at our kiosk network.
Social Justice department
1. Application for old age, handicapped and
widow pensions to be made at our kiosk
network.
2. Integrate with existing NIC software to
enable this.
Rajasthan Housing Board
• Provide an additional channel for payments of
taxes/dues and deposits.
1. All taxes/dues/deposits to be alternatively
paid at our kiosk network.
Panchayati Raj & Rural
Development departments
• IT services under the NREGA scheme are
currently being executed by third-parties: ‘manwith-machine’.
1. All NREGA IT services to be preferentially/solely
given to our kiosk network.
(A rate circular for various activities has already been issued to promote
kiosks in general.)
2. Data entry work on the accounting software of
the Panchayati Raj (PriyaSoft) to be given to our
kiosk network.
Election department
• Photography for EPIC (Election Photo Identity
Card) is carried out, once a month, at Tehsil
level.
1. EPIC photography through a web-cam
attached to computer to be done at our kiosk
network.
Technical and Medical Education
1. Application for online examination and
deposit of fees to be mandatorily delivered
via our network.
 RPMT, RPET, MAT etc.
 Based on the RPSC pattern
 Students need not visit the bank to deposit the
fees.
Government recruitments
1. Application for online recruitment and
deposit of fees to be mandatorily delivered
via our network.
 Based on the RPSC, Panchayati Raj etc. pattern
 Applicants need not visit the bank to deposit the
fees.
REMOVING OPERATIONAL DIFFICULTIES
AND TIMELY PAYMENT OF
COMMISSIONS
DISCOMS AND PHED ONLY
Patterns to be highlighted
1. Decentralized and non-uniform operations is a
recurring anti-pattern:
a)
b)
c)
d)
Signing of MOUs
Deposit of money received
Commission invoices to the department
….
2. Urgent need for online payments only: NEFT/RTGS
A significant Government Process Re-Engineering (GPR)
opportunity!
Proposal 1: Signing of MoUs
Current
Proposed
• Tri-partite non-uniform MoUs
are signed
• Tri-partite “uniform” MoUs to
be signed
{For each line department}
x
{For each district (DeGS)}
x
{For each LSP}
{For each line department}
x
{For each district (DeGS)}
DoIT&C
x
{For each LSP}
where LSP = Manager for a group
of kiosks
Impact: 33 times less MoUs.
Proposal 2: Deposit of money from kiosk to X
Current (X = Sub-division)
Proposed (X = DeGS)
Money to be deposited by:
Money is deposited by:
{Each kiosk/LSP owner}
x
{For each utility department}
x
{Into each sub-division}
Particularly in the rural areas
(CSCs), but non-uniform
{Each kiosk/LSP owner}
x
{For each utility department}
x
{Into each sub-division}
x
{Into its DeGS}
“Uniformly”
Impact: Fool-proof account reconciliation. D x S
times less work for kiosk (D = #dept., S = #subdivs ).
Proposal 3: Deposit of money from DeGS to Department
Current
Money is deposited by:
{Each DeGS}
x
{For each utility department}
x
{Into each sub-division}
x
{By cheque/challan}
Proposed
Money to be deposited by:
{Each DeGS}
x
{For each utility department}
x
{Into each sub-division}
x
{By cheque/challan}
{By NEFT/RTGS/NetBanking}
Impact: Faster account reconciliation.
Proposal 4: Release of commissions
Simplified & Timely
Current
Proposed
It is proposed that:
Delayed release of commission
1. Along with proposals 2 & 3,
charges by departments, e.g.:
DeGS deducts 80%/90% of
commission charges, atPending amounts:
source, before payment to
• DISCOMs: 1.12 crores
department, at the end of
• PHED: 0.30 crores
each month.
2. To avoid delay in release of
remaining 20%/10%,
interest shall be payable
for the delay, from
Significant Impact: Alleviates biggest roadblock to
Department/ DeGS to
our success by making kiosks financially more
Kiosk/LSP.
viable!
Proposal 5: Invoices for commissions
Raised by three stakeholders, to be paid for by utility departments
Current
Non-uniform invoices, for:
{By each stakeholder}
x
{For each utility department}
x
{For each sub-division}
Commission owed to 3 stakeholders:
80% LSP + 10% DeGS + 10% RISL
Proposed
“Uniform” format for invoices,
and for:
{By each stakeholder}
x
{For each utility department}
x
{For each sub-division}
{For each district}
Impact: 3 * S times less invoices (S =
#subdivs)
Proposal 6: Utility bill counterfoils (stubs)
Current
Utility bill counterfoils (paperbased stubs) are requested
from DeGS/Kiosk as proof of
deposit of bills.
{By each utility department}
x
{By each sub-division}
Proposed
In lieu, computerized MIS/
statement to be considered
the official proof and to be
downloaded by department:
{By each utility department}
x
{By each sub-division}
Impact: Reduced to zero!
Proposal 7: Integration
with DISCOM and PHED backends
Current
No back-ends at DISCOM and
PHED, henceforth no
integration
Proposed
Integration of our IT systems
with back-ends at DISCOM and
PHED.
This remains a major challenge
and opportunity!
LONG TERM STRATEGY
Citizen-centric and Integrated
eMitra/CSC kiosk network remains vital
Today
 eMitra/CSC kiosks
Tomorrow
Front-ends
to accept payments & deliver services
 eMitra
software
system
Business Logic
 RGDPS software system
MIS
to track timely delivery of services



•
eMitra/CSC kiosks
eMitra software system
RGDPS software system
With 100% fully automated
online transfer of funds!
• State Portal: Single point of contact
for citizen
• State Service Delivery
Gateway (SSDG): Enabler for
•
integration of IT systems
eDistrict: Backend automation of
collectorates
• Computerization of other
backends (Labour, Social Justice
etc.)
INCREASING NUMBER OF CSCs
SHIFTED TO BNRGSKs
CSC kiosks shifted to BNRGSK
S.No.
Division
Operational
for G2C
Shifted to
BNRGSK
1
Ajmer
556
52
2
Bharatpur
248
44
3
Bikaner
245
8
4
Jaipur
619
149
5
Jodhpur
347
62
6
Kota
215
20
7
Udaipur
476
49
2706
384
Total
e-Mitra kiosks shifted to BNRGSK
S.No.
Division
Operational
for G2C
Shifted to
BNRGSK
1
Ajmer
85
4
2
Bharatpur
68
5
3
Bikaner
141
4
4
Jaipur
327
13
5
Jodhpur
120
11
6
Kota
54
4
7
Udaipur
73
7
868
48
Total
Issues with shifting to BNRGSKs
1. Convenience:
Kiosk
owner
prefers
convenience of their own facilities and have
auxiliary businesses e.g.: STD/PCO, mobile
sales, grocery, stationary etc.
2. Security: Perceived security at BNRGSKs for
their IT infrastructure is a deterrent.
INCREASING ELECTRONIC DELIVERY
OF SERVICES THROUGH RGDPS
Overview
• New RGDPS MIS software tool launched on 1st
June 2012.
• Offices where the tool is being used: 23%
• Expedite in remaining 77% offices
Applications
Applications
In lacs
Received
6.23
Approved
5.15
Rejected
0.13
Pending
0.95
(94571)
Pending applications
Applications
In lacs
For last one week
0.16
(received b/w 17th July – 10th July)
For two-three weeks
0.26
(received b/w 9th July – 2nd July)
For three-four weeks
0.23
(received b/w 1st July – 17th Jun)
More than four weeks
(received on or before 16th Jun)
0.29
Thanks!
[email protected]
[email protected]