Transcript PRIMERGY Servers Designed for reliability

PRIMERGY Servers
Designed for reliability
August 2007
PRIMERGY Product Marketing, November 2006
Our promise:
We deliver
x86 servers with
best in class
price-quality ratio
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Our promise - our focus
We focus on
 the functionality of our products
 quality assurance
 end to end reliability
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Quality is the base for unbroken business processes
99.999 Availability %
Perpetual Services
99.99
Disaster
Tolerance
99.9
Provisions for
Fault Immunity
Certification
99.5
99.0
Proven Solutions
Provisions for
High Availability
Delivery
Test Procedures
Production Process
98.0
Base Quality
Component Selection
95.0
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Design
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Availability or reliability?
Availability: the percentage of time when system statistically is operational.
 Related to downtime per year
90% (1-nine) 36.5 days/year
99.99% (4-nines) 52 minutes/year
99% (2-nines) 3.65 days/year
99.999% (5-nines) 5 minutes/year
99.9% (3-nines) 8.76 hours/year
99.9999% (6-nines) 31 seconds/year
Reliability: ability of a system to perform and maintain its functions in
routine, hostile or unexpected circumstances.
 Important reliability parameters:
 Mean Time Between Failures (MTBF): Ø time between failure of
hardware modules
 Mean Time To Repair (MTTR): time taken to repair a failed system
Source: Wikipedia.org
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Product functionality and design
“…PRIMERGY TX200 S2. Its build quality has to be seen to be believed and
internal design is exemplary.”
IT Pro online, June 2006
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Increasing MTBF
Our target: ongoing quality improvement and failure reduction by
 thorough product definition and production
 quality targets for next generation: reduce failure rate,
extend reliability
 clear defined, controlled and constantly reviewed activities
in development, engineering and system test
 100% end test within manufacturing facilities
 systematic quality methods implemented within all
departments
 choosing high quality components
 source assessment for suppliers “on-site”
 specific incoming inspections to assure lot quality
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35% Hard Disks & Accessible Drives
30%
19% System/CPU/Memory
9% Controllers, LAN Boards,
12% Other
12% Without material
Identification of critical components and measures taken
 Fault immunity: redundancy, RAID, hot-plug
 PDA pre-failure detection/analysis
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Sources: SPAC, Siemens ITS Reports, 2004
Reduction of failures caused by hardware
Heat as driver for MTBF
Power consumption & thermal challenges drive cost
 Heat increases cost of energy for operation & cooling
 Heat increases failure rate  additional costs
The solution: Cool-safe™ system design
 Best-in-class cooling concept
Increased longevity:
 Redundant fans
 Temperature control
Cut temperature by 15°C (electronics)
 Heat sink with Heat Pipe
or 10°C (mechanics) doubles MBTF!
 Independent air channels
 Extra air flow channel
 = Cool-safe™ system design
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Why PRIMERGY servers?
Thirty proofs of resilience
Memory
• ECC
• Hot spare
• Scrubbing
• SDDC
• hot-plug
• Mirroring, RAID
Power Supplies:
• Redundant
• hot-plug
Recovery:
• Automatic Server Restart
and Reconfiguration (ASR&R)
Back-up solutions:
• Industry-standard
Network Interface
Controller:
• Redundancy
• Failover
Status info:
• LocalView
Temperature
• Control
• Cool-safe™
technology
Management
• BMC
• RemoteView
Service Board
• or iRMC
HDD Controllers
• Integrated Mirroring
• on board RAID and
• choice of PCI RAID
controllers
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Hot-plug/easy change
• hard disks and
• tape drives
PCI and PCIe
• Hot-plug
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Diagnostics
• LEDs
• Locator light
• lightpath
Intrusion
• Detection switch
Fans
• Redundant
• hot-plug/easy change
Reduction of failures caused by software
70% of failures are caused by software - how to avoid:
System quality assurance and release tests
 Operating System and applications
 Installation flaws, wrong parameter set-up
PRIMERGY ServerView Suite
 Installation and version management
70%
 Status monitoring and alarms
Network troubles, infrastructure
Man made troubles
Ignored alarms, ...
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Sources: SPAC, Siemens ITS Reports
 SW Bugs, version incompatibilities
PRIMERGY ServerView Suite for product life cycle
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PRIMERGY Quality: overall AFR
EMEA 06/2007
AFR Improvement from 0,125 to 0,095 (claimed incidents per system
and year) during last 9 months
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Designed to reduce Mean Time To Repair
Shorten MTTR already at entry level (Econel)
 “easy change” technology for HDD and fan
 components which are likely to fail can be exchanged fast
 lower service costs, decreased costs through server downtime
Serviceability for tower and rack servers
 Hot plug components reduce service expenses
 change of HDD, fans, PCI cards and memory while system is running
(depending on system)
 no downtime
 Tool-free opening of cabinet
 no downtime as cabinet can be opened while system is still running
 fast access to components reduces service time
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Product Lifecycle Management Process
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Sorry for the 0,008% downtime…
Lifetime reliability: proof point PRIMERGY TX150
 Operation time = statistical up time without hardware caused failures, is
 6 years, calculated standard industry reliability prediction
 10 years, according to field data collected by service organizations
 HW availability: 99.992% = 44 min unplanned downtime p.a.,
8h Service
 Unique in class: thorough availability focus
 hot-plug redundant power supply
 hot-plug HDD, RAID
 PDA (Prefailure Diagnosis/Analysis)
 Integrated Service Processor and
ServerView management
For non believers: for more details see notes
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Quality assurance
“Service reports prove excellent product quality of PRIMERGY”
ITPS, Fujitsu Services
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Testing procedures
 EMI test
 Product safety
 Thermal and climatic test
 Transport and drop test
 Shock and vibration test
 Acoustics and wear test
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Electromagnetic Interference (EMI) test center
Avoid interference due to emission
 10 m2 semi-anechoic chamber,
3 m2 compact diagnostic chamber
 Automatic measurement
 Feedback to engineering
 International accreditations
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Product Safety according to EN, IEC, UL, CSA, …
Electrical and mechanical safety, fire inhibiting / prevention
 Europe:
GS sign, TÜV accreditation; VDE accreditation,
KEMA, EZU, NEMKO, SEMKO, DEMKO,
FIMKO, PCBC, GOST, ...
 USA:
UL with Underwriters Laboratories
 Canada:
CSA via Canadian Standards Association
 Global:
Maximum possible coverage of CB test report
with national adaptations
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IR - PDP02402.IMG
Thermal & climatic test
Temperature measurement
 Find “Hot-Spots” to modify units’
or components’ cooling system
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 Range –20°C to +850°C
Scenic PRO D 5 Grafik "Jaton"
Climatic chamber
 Test with max. load under specified
ambient temperature and humidity
 Climatic cabinet range -40°C to +180°C,
10% to 93% r.h.
 Cooling optimization
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Transport and drop test
Transportation
 Test packaging with low frequency vibration
or repetitive shock
 Acceleration
max. acceleration 12 m/s2 vertical,
max. size 1.2 m length
Drop test
 Package must withstand rough handling
during transportation
 Free fall, up to 1,5 m height, 1000 kg
 Define optimum package to protect server
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Shock and vibration test
Exposure to mechanical shocks and vibrations
Detect problems like chafed wiring, failed
components, possible loss of data
 Mechanical shaker with sliding table
 Shock tester
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Acoustics and wear test
Acoustic Lab
 Object size max. 80 x 80 x 170 cm,
for devices with sound pressure > 25db(A)
 Check of relevant parameters
sound pressure, sound power, frequency
Wear tests
 Climate
 Mechanics
 Dust
 Durability
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Quality Management System
Certified according to DIN EN ISO 9001:2000
 Definition of clear procedures
 Improved product quality through process excellence
and preventative measures
 Reduction of production time
 Fast and reliable delivery
 Cost reduction due to examination of operational
processes
 Attractive product pricing
 Improve communication and information within FSC
 Reduced response time, qualified answers
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Environmental Management System
Certified according to DIN EN ISO 14001:2004
 Customer expectations:
 Environmentally harmless production
 Environmentally conscious products
 But, at the same time:
environmental protection “shouldn’t cost anything more”
 Our approach
 Integrated environmental protection concept
 environmental technology as an engine for innovation
 Systematic environmental management (according to ISO 14001:2004)
by integrating all environmentally relevant aspects into the processes
 Reduction of resources like energy, water and disposal
 cost reduction  attractive product pricing for environmentally friendly
products possible
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End to end support
“Fujitsu Siemens Computers offered name brand quality in the form of a
solution that was precisely tailored to our requirements. Plus a competitive
price performance ratio.”
Corrado Sibilia, Purchasing Department, Unicredit S.p.A. Italy
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Reliability from the beginning …
 Sales & presales to maximize ROI of investment
 Right & future-proof investment through
sizing guides
 Benchmark results to select the right server
 PoC for your projects by Customer Benchmarking
 Easy set up and test of complex infrastructures
through Staging Centers
 The right partner: share know-how from entry
server to Dynamic Dater Center solutions
Understanding you better – serving you best
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… during production
Excellent quality made in Germany
 Short ways for customer feedback
 Close contact to engineering department
 Fast and flexible response time
 Minimum of reaction time to technological
changes and new market requirements
 Integration of Japanese innovation and
Germans quality standard for low failure rates
Augsburg
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Soemmerda
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Paderborn
Munich
Silicon Valley
… during production
 PRIMERGY Server Production
Capacity ~ 15,000 per month
 Highest flexibility ensures short delivery times
 Supports “lot-size 1“
 Delivery according to customer requests
 Customizing and manufactured-to-order
for business customers
 Built-to-order for retail/partners
 Production time ~ 24 h
 Fast delivery after order entry
 Assembly test for each server
 Reduced DoA and failure rate
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Server test procedures for top quality and reliability
Configuration & Set-up
Start
System
Test
Security
Tests
First
Pwr-on
Cold
Start
Option
Visual
Test &
Setup
Adjust
First
Warm
Boot
RAID
Tool
Pretest,
evt RAID
Configuration
System Test
OS Function Test
Final Test
End
System
Test
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Auto-run
including
Protocol
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Warm
Boot
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Automatic
Heavy Load
Test System
Cold/
Warm
Boot
TDS
Test &
Diagnosis
System
Cold/
Warm
Boot
Awards for industrial excellence
Industrial Excellence Award 2003
Business Transformation Award 2003
INSEAD „Best Factory“ to Augsburg Wharton Business School
Winner Europe
The European Supply Chain
Excellence Awards 2003
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Supply Chain Excellence 2003
Ken Sharma Award
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GEO Award ATKEARNEY
Best Factory
Country Champion 2005
Bavarian Quality Prize 2006
Build to Order production and delivery
 BTO Delivery of servers
and complete rack configurations
 delivery according to your needs
 Racks delivered fully mounted
 Reduction of set up time
 Entire configuration tested
in the factory
 “Single source” delivery
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Auditing of customer installations
New servers are audited at arrival at customer site,
number of these installation audits is doubled
 Continuous process, with selected customers
 End-to-End check of logistics chain,
from order to installation
 More information about delivery quality and DOA
DOA = Dead on Arrival
 Feedback for continuous quality improvement
 Error reports deliver feedback
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Improved lifecycle management
 Extended lifecycle management available via
Customizing (made4you)
 HW component freeze during lifecycle and after
general availability
 BIOS freeze for an easy handling of large IT
environments
 Announcement of BIOS changes; customer decides to
switch or not
 Lifecycle extension possible on request
 Cost reduction: less test and qualification needed for
long-lasting projects
 End-to-end project support
 Highest product continuity and lifecycle extension by
sophisticated lifecycle management
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Improved lifecycle management
 Delivery of technically identical systems
 simplifies network installation
 better system maintenance
 Ready-to-run systems
 reduces installation time and cost
 Integration of customer specific
components
 eliminates modifications at customers
site
 One order number for the complete system
during lifecycle
 simplified customer logistics
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Reliability after sales: global service offer
 Complete range of service options almost anywhere in the world
 strong presence in Europe middle-east and Africa
 service network of Fujitsu ltd. in Asia Pacific and Americas
 Central service organization and network of certified service providers
 35.000 specialists in Europe
 80.000 experts worldwide
 Fully certified service personal which passed a rigors FSC training and
assessment program
 Service partners receive extensive top-up training for all new products
deployed
 Our customers receive fast and efficient service worldwide
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End to end reliability matters
End to end PRIMERGY quality
Sales/Presales
PRIMERGY
hardware
Logistics
Service offering
 Reliability is more
 Listen to customers needs  recommend best solution
 Selected & tested components hardware reliability /base
 Configurations  secure hardware reliability
 Best logistic process  secure reliable delivery
 Trust in experienced and certified partners
 Specific service offerings and service partners
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And after EOL: return of products for waste reduction
Rule 2002/96/EG of European Parliament
of 27 January 2003 on electro and electronic waste,
„waste electrical and electronic equipment (WEEE)“
 Since 13 August 2005, all vendors in Europe
are responsible
 Recycling center in Paderborn
 We make sure
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Summary
 The functionality of our PRIMERGY products
guarantees
 maximum support for customer solutions and
 smooth integration in business processes
 Our quality commitment:
 reliable, leading edge quality from product
design and production through operation
 End to end reliability is the total quality support for
our PRIMERGY products and solutions
 from consulting to delivery and implementation
and
 from development till recycling
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Thank you!
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