Transcript Slide 1

Who is FCm?
FCm Travel Solutions is the flagship corporate travel business
of the globally iconic travel group, Flight Centre Limited
The FCm brand was launched in 2004 and is today
represented in over 90 countries
FCm is one of the world’s top five Travel Management
Companies with 383 offices, 6,343 staff and a global
turnover of more than 5 billion EUR
FCm Travel Solutions has been designated the best
Corporate Travel company in Europe, North America,
Asia, Pacific and Australia.
Our global footprint
FCm Global
Network
(Equity & Partner
Countries)
Total 75+ Countries
Network - $4.67b
EMEA - $2.51b
APAC - $1.25b
Americas - $914m
Offices
Network - 383
EMEA - 255
APAC - 83
Americas - 45
Staff
Network - 6343
EMEA - 2976
APAC - 2117
Americas - 1250
Who is Happy Tour Group?
“The only group in the market owned by a private
equity fund, the only group that plans other acquisitions,
the only group being developed based on a Western
business standard.
This is Happy Tour Group, the biggest player
on the local tourism market.“
(Fulvia Mierosu - Money Express, April 2011)
Happy Tour Group – History
2011
2001
Became the
most trusted
travel
services
provider and
the
Romanian
leading
corporate
travel agency
2010
Started to
consolidate
its business
2010 2007
Acquired by
GED Capital
1994
Founded as
a family
business
Became the FCm
Travel Solutions
official Romanian
partner
Developed
an
innovative
concept –
Happy Tour
Group
Associated
Agencies
2012
Expansion as a
multinational
company – Happy
Tour Group LTD
in Sofia, Bulgaria
Happy Tour Group – Business Lines
Happy Tour Group – Network
• 1 Branch in Sofia, Chisinau and
Istanbul (Paravion)
• Paravion (Turkey, Bulgaria,
Cyprus, Spain, Italy)
• 90+ countries (FCm Network)
• 92 Associated Agencies in
52 cities
• 5 own Branches
Happy Tour Group – Key Points
145
employees
Audited by
one of the
“Big Four”
ISO
Certification
9001:2008
2014
Turnover –
68 mil. EUR
Over 1,000
Corporate
Clients
Happy Tour Group – Accreditations
IATA (The International Air Transport Association) –
accredited agent since 1997
Member of ANAT (National Association of Travel
Agencies) – since 1996
Member of ASTA (American Society of Travel Agents)
– since 2000
Member of ICCA (International Congress and
Convention Association) – since 2010
ISO 9001 Certification from Rina Simtex
Happy Tour Group
We listen to our clients
We understand their
needs
We deliver above
expectations and
consistently strive to
improve our services
To maintain the Market
Leader position on the
Romanian Travel &
Tourism
To ensure a sustainable
and responsible growth
through Central and
Eastern Europe by
providing worldclass travel services
and solutions that meet
the requirements of
each and every one of
our clients
To create a friendly and
professional working
environment that will
drive the development
of tomorrow's travel &
tourism leaders
Our experienced
professionals
Our network of
Associated Agencies
Our client portfolio
Our expertise and
financial stability
Happy Tour Group – Services
Ticketing
24/7 Emergency
Phone Lines
Accommodation
M.I.C.E.
(Meetings, Incentives,
Conferences, Events)
Charters
Cruises
Leisure travel
(Incoming & Outgoing)
TMC – Travel Management Company
What does Happy Tour – FCm bring together for you?
Competitive Prices
• Happy Booking platform – consolidation of multiple suppliers
• Local Hotel & Air contracts
• FCm Global reach
Diverse Services
• All Corporate Travel & Events Management related services +
charters for your employees through our Partner, Prestige Tours
24/7 Emergency
Phone Lines
• 2 phone lines available any time
Strategic Account
Management
TDM – Travel Data
Management
• Technology Solutions
• Travel Policy Implementation & Management
• Consolidated Travel Reports
• Personalized Travel Reports
Challenges in Corporate Travel Management
•
Many entities and different sites
•
Travel being procured from a variety of different sources, and difficult to
track and monitor
•
No visibility of travel expenditure from all locations
•
Travel policy across the group is inconsistent and not complied to
•
No accurate data and lack of reports
•
No understanding of the benefits of using a corporate travel provider
What sets us apart?
It’s the combination
of our people, product,
technology and global
reach that generate
better travel ideas.
Better Travel Ideas.
Greater Savings.
What sets us apart? Our People
Our People
•
Best in the business
•
Proven ability to deliver
savings
•
Culture of accountability
•
Small team structures
•
Personal and strategic account
management
What sets us apart? Our Product
Our Product
•
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•
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Airline Tickets
Internal-External Accommodation
Transfers
Rent a Car
Train tickets
Event organization – MICE
24/7 emergency phone line
Travel reports – TDM (Travel Data Management)
Travel insurance
Visa assistance
Vouchers
Employee Benefits – Advantages of being Happy
Vacations / Charters
What sets us apart? Our Technology
Our Technology
•
Market leading online booking
tools
•
Happy Booking
•
Extra Net
•
Amadeus e-Travel
Management
•
Air Plus
•
ISOS
•
Local market and multinational
reporting tools (TDM – Travel
Data Management)
•
Quality Management Assurance
What sets us apart? Our Global Reach
Our Global Reach
•
Global negotiating strength
•
Global fare finding system
(Lowest available fares)
•
Global hotel program
(Lowest available rates)
•
Global footprint
•
Local expertise
•
Global credibility
•
Strategic growth
TDM – Travel Data Management
The role of travel management
Strategic Account Management: service continuum
Assess
We analyze your company’s travel behavior,
benchmark your performance and identify potential
savings.
Design Travel Policy
We create a travel policy and tailor business plan to
match your company’s travel program strategies.
Negotiate
We negotiate with industry suppliers to secure the
best rates for your travelers.
Communicate
We educate your people on the benefits of the travel
policy to boost compliance and drive bottom line
savings.
Measure
We measure your performance using tailored
reports, and update your travel policy and program
solutions as your needs change.
Strategic Account Management
Process
Implementation
Consolidated
Travel Reports
Technology
Solutions
Travel Policy
Management
Supplier Negotiation
Strategies
Strategic
Partnership Plan
Tailored Account
Management
Flexible Business Model
Managed Travel Program
Delivering Measureable Results
Your main benefits
Cost
Management
Cost
Savings
Consolidation
Customer
Satisfaction
Compliance
The real cost of travel management
Where will we find savings?
40%
35%
10%
10%
Preferred Suppliers
Booking Method
5%
Advanced Purchase
Restricted Airfares
Traveller Comfort
Taking care of your people
Employee Benefits - Advantages of Being Happy
Happy Tour Locations
Thank you