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Altiris™ Client Management Suites
Presenter’s Name
July 17, 2015
Expected decline in IT Spending for 2009
Source: IT Spending Survey: 2009 Under the Knife, Sarah Friar, Goldman Sachs IT Spending
Survey of 100 managers with strategic decision-making authority at multi-national
Fortune 1000 Companies, November 10, 2008, SandHill.com
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Agenda
1
Challenges at the Endpoint
2
Why Endpoint Management?
3
Introducing Altiris Client Management Suite
4
Altiris 7 Highlights
5
Q&A
Symantec Confidential
80/20 Rule of Management
22%
Hardware and
Software
Support and
Maintenance
78%
Support and
Maintenance
Up to 81%
Cost Savings
with Altiris over
manual efforts
(Symantec Customer Study)
Gartner March 2008: G00155774
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IT Pain Points
“ I need to manage a growing and
increasingly complex environment.”
“ We have an upcoming hardware
migration project.”
“ My help desk staff spends too much
time troubleshooting and I’m not sure
how many incidents are still open.”
“ I think we are paying too much for
software licenses but I can’t get an
accurate count in my environment.”
“ I need a way to track my assets—
where are they located, how are they
configured and how do they interact
with one another.”
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Spending on Maintenance
Reduces Flexibility
Typical
Company
Poor value
Good value
25%
New
Initiatives
15%
50%
75%
Maintenance
IT Spending as of
Percentage of Revenue
85%
50%
2-15%
Source: Forrester Research, Inc. 2005
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Traditional Protection isn’t Good
Enough Anymore
5%
Evil geniuses who attack us with
zero-day attacks < 5%
30%
30% can be resolved through
patch management
65%
System configuration represents 2/3
of all system weaknesses
Source: SearchSecurity.TechTarget.com
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Typical IT Organizations and Limitations
•
•
•
•
•
•
Management “Silos”
•
•
•
•
More to learn, license & use
Multiple Repositories
Unreliable and inaccurate data
Extended overhead creating and
maintaining loose integration points
Maintenance of multiple technology
platforms
High risk of unsuccessful change
activities
No understanding of TCO
Can’t resolve incidents reactively or
proactively
Failed CMDB implementations
Multiple Reporting tools
Agenda
1
Challenges at the Endpoint
2
Why Endpoint Management?
3
Introducing Altiris Client Management Suite
4
Altiris 7 Highlights
5
Q&A
Symantec Confidential
Endpoint Management
Recycle
Transition and
Decommissioning
Remote Assistance
and Troubleshooting
Asset Discovery
and Inventory
IT Lifecycle
Management
Monitor
and Track
Imaging, Deployment
and Configuration
Application
Packaging and QA
Business
Continuity
Patch
Management
Software
Management
Audit and
Compliance
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The Symantec Advantages
vs.
Management “Silos”
HowSymantec
The
Does yourdifference
organization look?
Managed Devices / Configuration Items
Configuration
Mgt. Tools
•Migration
•Patching
•OS imaging
•Software distribution
Discovery Tools
CMDB
Asset Repository
•License agreement
•Lease agreements
•Warranties
•Entitlements
•UNIX, Linux, Windows, Mac
•Handhelds
•Network devices
DSL
Packaging
•Software usage
•Receiving
Service Desk
Security configuration compliance
Vulnerability Management
Budgeting
Planning
Priorities
Reporting
External Data
Sources
•SLAs
•Network Events
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Reduce Costs with Client
Management
Average cost for deploying a new PC
Deployment, SWD, Patching, Retirement and Packaging
$900
$800
$882
$700
$600
$500
$400
$300
$303
$200
$100
Manual Deployment
Automated Deployment
Source: Gartner Dec 2005: G00135813
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Reduce Costs with Client
Management
Cost of Managed Computers
TCO of a Desktop PC with Various Levels of Management
$6,000
$5,867
$5,327
$4, 708
$4,000
$3, 471
$2,000
$0
Unmanaged
Somewhat
Managed
Moderately
Managed
Well Managed
Source: Gartner: March 2008: G00155774
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Endpoint Management Delivers
Reduce the total costs
of owning client systems
Gain control of IT
Bring IT and
business together
• Automate time consuming
and mundane tasks
• Gain visibility into all
the client systems
• Align process, people
and technology
• Reduce costs of
• Take action from within
reports/dashboards
• Free IT to focus on
strategic business
initiatives
•
Deployment
•
Management
•
Securing
• Get information to IT
and decision makers
•
Troubleshooting
• Increase security
• Drive business
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A Secure Endpoint is a
Well-managed Endpoint
95%
Security problems
can be solved by
endpoint management
John Pescatore, Vice President, Gartner Inc.
Source: http://searchsecurity.techtarget.com/news/interview/0,289202,sid14_gci905234,00.html
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Agenda
1
Challenges at the Endpoint
2
Why Endpoint Management?
3
Introducing Altiris Client Management Suite
4
Altiris 7 Highlights
5
Q&A
Symantec Confidential
Introducing Altiris Client
Management Suite
Altiris Client Management Suite is a complete systems
management solution that reduces total cost of
ownership of desktops, notebooks, and handheld
devices. Deploy, manage, and troubleshoot systems
from virtually anywhere.
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Altiris® Client Management Suite™ 6.0
Results
Software Distribution
& Patch Management
Imaging &
Provisioning
Inventory &
Discovery
Altiris
Client Management
Suite 6.0
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Key Ingredients for Management
Inventory and Discovery
 Populates CMDB with comprehensive
data for discoverable assets
 Aggregates data across environment
in real time
 Assists with software license
management
 Helps forecast growth requirements
Results
Inventory &
Discovery
 GM Brazil > Reduced annual
software license expenses by 44
percent within 45 days, equaling a
1,000 percent ROI
 Reed Smith > Reduced inventory
time from one month to minutes
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GM Brazil License Harvesting Savings
Licenses
Purchased
Actual
Usage
Overage
Cost per
License
Savings
MS Access
3,890
3,034
856
$210
$179,760
MS Project
2,317
1,200
1,117
$423
$472,491
MS Visio
66
60
6
$354
$2,124
Adobe Illustrator
561
120
441
$650
$286,650
Adobe Photoshop
519
297
222
$810
$213,120
Adobe PageMaker
264
95
169
$960
$136,890
6,242
1,330
4,912
$300
$1,473,600
Software Title
Attachmate Extra
Total Cost Avoidance: $2,764,635.00
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Key Ingredients for Management
Imaging and Provisioning
 Comprehensive deployment capabilities
 Image-based or scripted OS install
 Ongoing updates/re-provisioning
 Tools for hands-free and PC user
personality migrations
 Facilitates implementation of
standardized desktop configurations
Imaging &
Provisioning
Inventory &
Discovery
 Reduces risks associated with
desktop changes
Results
 Triple S > Reduced migration time
by 85 percent
 U.S. Air Force > Responded to new
hardware imaging requests in 88
percent less time
Key Ingredients for Management
Software Distribution and
Patch Management
 Implements policy-based
software management
 Distribute applications, updates,
code, files to target systems
Software Distribution
& Patch Management
Imaging &
Provisioning
Inventory &
Discovery
 Proactively manage software updates
to minimize security risks
 Automates patch distribution with
one-click creation of collections
and policies
 Bandwidth-sensitive systems
management for the mobile workforce
and roaming worker
Results
 Horizon > Improved software
delivery success rate from 60
percent to 90+ percent
 Edwards Lifesciences > Able
to patch their 2,000 PCs in
less than two hours
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Symantec® Management Platform
Intelligence
Automation
Design
Analyze
Suites and Solutions
Client Management Suite
Altiris™ SDK
CMDB
Collect
Patch Management
Software Virtualization
Publish &
Orchestrate
Inventory Solutions
Symantec Endpoint Protection
Database
Backup Executive System Recovery
Notification
Server
Active Directory
HP OpenView
Microsoft SMS
Remedy Helpdesk
Connect
Request
IT Assets
Windows, Linux,
Mac, Mobile Devices
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Extend and Enhance
Symantec Ghost
Solution Suite
Altiris Client
Management Suite
 Automate routine IT operations
 All the functions of Ghost
 Integrate with email approvals and
other business systems
 Policy-based software delivery
 Graphical designer and form builder
 Leverages the Altiris task and policy
engine
Altiris Total
Management Suite
 All the functions of Client
Management Suite
 Application management
 Server and infrastructure
management
 Software virtualization
 Asset management and CMDB
 Patch management
 Service desk
 Backup and recovery
 Application usage
 Remote control
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Symantec Leads the Way
July 2007 “The Forrester Wave™:
Client Management Suites, Q3 2007”
Symantec Offers the Most Mature
Client Management Suite
•Heterogeneous environments
•Mac-Linux-Windows
•Virtual environments
•MSFT-VMWare-Citrix
•Open Collaborative Architecture
Symantec’s acquisition of Altiris in
Q2 2007 illustrates the impending
requirements of integrated security
and management—and that is
exactly what Symantec delivers.
Natalie Lambert
Senior Analyst, Forrester
Symantec Confidential
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Agenda
1
Challenges at the Endpoint
2
Why Endpoint Management?
3
Introducing Altiris Client Management Suite
4
Altiris 7 Highlights
5
Q&A
Symantec Confidential
The New Generation of
Systems Management
1st
Generation
2nd
Generation
New
Generation
Point Tools
Integration
Collaboration
• Ad-hoc delivery & troubleshooting
• Centralized management
• End-user focused management
• Little-to-no automation
• Automated common tasks
• Process automation
• Multiple databases & spreadsheets
• Centralized asset database
• Intelligent software management
Expanded Management
Manage more technologies, with greater efficiency, on more platforms
• Improved installation and configuration
– Installed in less than an hour
– Minimize installation and configuration errors
– Simplify upgrade process
• Greater enterprise support
– Improved security scoping
– Server hierarchy and replication
• Extended platform support
– Improved Macintosh and Linux support
• Greater power, improved ease of use
• Notification Servers support
multiple regions
• Inventory and Events forward
upstream
• Policies replicate downstream
• Clients retrieve policies from
regional Notification Server
• Site Servers cache packages
and execute tasks
Integrated Cast of All Stars
You don’t have to choose between best in class and integration
Symantec
Altiris
Software Virtualization
Solution (SVS)
Symantec Ghost
• Most prevalent imaging in
the industry
• Best in class imaging and
deployment
• Synonymous with cloning
and deploying PCs
Altiris Client
Management
Suite 7
• Flexible application
virtualization solution
• Easier, conflict free
software deployment
• Faster application
problem resolution
Wise
pcAnywhere
• Market share leader
• Remote control solution
preferred by most
• Many connectivity
features
• Symantec Ghost Imaging Foundation
becomes imaging engine of choice
• pcAnywhere replaces Carbon Copy
• SVS integrates into software
management features
• Wise Toolkit comes with suite
• Wise Package Studio can be purchased
as a CMS option
• Deployment Solution integrates into the
Symantec Architecture
• Easy-to-use and rapid
application packaging
• Deploy industry standard
software packages
• Create standard corporate
software packages
Deployment Solution
• Flexible and scalable
deployments
• Zero-touch, bare metal,
and scripted deployments
Open Collaborative Architecture:
Connecting People and Technology
Workflow Execution
Monitor Status
Close Incidents
Distribute Patches
Obtain Change Control Approval
Update Signatures
Kick off Backup Process
Test Patches
Notify Risk Management Team
Endpoint Protection
Backup &
Recovery
Service Desk
Patch
Management
Configuration
Management
Database
Comprehensive Network
Discovery
Common Software Delivery
Process
Centralized Reporting
Remote Administration
Altiris 7 Release Update
2008
2009
CYQ4
O
N
CYQ1
D
J
F
CYQ2
M
A
M
CYQ3
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CYQ4
S
Notification
Server 7.0 GA
3/10/09
Client Management
Suite 7.0 GA
3/10/09
O
N
D
IT Service
Management Suite
7.0 GA – Q4 of 09
Service Desk
7.0 Beta 1
Expected in
April
Server Management
Suite GA – 3/16/09
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Mark Your Calendar
Upcoming Altiris 7 Webcast
• CMS 7 – March 17, 2009
• SMS 7 – March 19, 2009
Q&A
Thank you!
Copyright © 2008 Symantec Corporation. All rights reserved. Symantec and the Symantec Logo are trademarks or
registered trademarks of Symantec Corporation or its affiliates in the U.S. and other countries. Other names may be
trademarks of their respective owners.
This document is provided for informational purposes only and is not intended as advertising. All warranties relating
to the information in this document, either express or implied, are disclaimed to the maximum extent allowed by
law. The information in this document is subject to change without notice.
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