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2012 UWATX Program Areas Navigation Center Services Value to the Community Public/Private Partnership Skilled & Professional Staff Excellent Customer Service & Short Hold Times Track Community Needs, Trends, & Service Gaps Infrastructure for Social Service Agencies Access to Health Care One-call access to health care resources Screens for eligibility for MAP, Medicaid, and CHIP Schedules appointments for MAP program Linkage of callers to safety net providers and other providers of basic needs Expansion Plans- Navigation Center • Healthcare Navigation – Expand partnership with Central Health to educate New MAP Enrollees & Conduct Health Risk Assessment – Start Date October 2012 • Capital Area Metropolitan Planning Organization (CAMPO)– Help connect callers to transportation resources in Central Texas. – Start Date November 2012 Expansion Plans: Navigation Center • Travis County Family Support Center Eligibility Enrollment– Pilot an effort to streamline the pre-screening and application process for Basic Needs assistance. – Start Date TBA • Disaster Information Line– Continue to serve as the statewide information line for disaster preparedness and response. – Year Round Expansion Plans: Navigation Center Potential to almost double staff size in less than a year October 2009 20 Staff October 2012 36 Staff January 2013 51 Staff March 2013 57 Staff Challenges & Opportunities Space & Infrastructure Quality & Staffing State Budget Concerns Alignment Kay Garza Vice President, Navigation Center [email protected] 2-1-1 Across Texas Dallam Sherman Hansford Ochiltree Lipscomb Hartley Moore HutchinsonRoberts Hemphill Oldham Potter Deaf Smith Parmer Carson Gray Wheeler Randall ArmstrongDonley Collingsworth Castro Swisher Briscoe Hall Childress Hardeman Bailey Lamb Hale Cottle Motley Floyd Wilbarger Foard Wichita South Central Texas Region* Clay Cochran Hockley Lubbock Crosby Dickens King Knox Baylor Montague Cooke Grayson Lamar Red River Fannin Archer Gaines Andrews Loving El Paso Hudspeth Winkler Ector Ward Culberson Reeves Crane Lynn Garza Kent Stonewall Haskell Young Throckmorton Upton Reagan Irion Fisher Palo PintoParker Jones Shackelford Stephens Tom Green Concho Hopkins Hunt Bowie Titus McLennan Limestone Mills Coryell McCulloch San Saba Menard Crockett Mason Bell Burnet Llano Travis Real Brazos Grimes Lee Uvalde Medina Zavala Wharton Frio De Witt Jackson Atascosa Matagorda Victoria Goliad Dimmit La Salle McMullen Live Oak Bee Calhoun Refugio San Patricio Webb Jim Wells Duval Nueces Kleberg Zapata Jim Hogg Brooks Kenedy Starr Hidalgo Willacy Cameron Aransas Hardin Chambers Fort Bend Lavaca Karnes Tyler Liberty Harris Colorado Gonzales Bexar Wilson Maverick Polk San Jacinto Montgomery Fayette Guadalupe Kinney Walker Austin Caldwell Comal Bandera Washington Bastrop Hays Kendall Sabine Madison Milam Williamson Gillespie Kerr Edwards San Angelina Trinity Burleson Kimble Blanco Val Verde Robertson Augustine Houston Leon Falls Lampasas Terrell Brewster Collin Galveston Brazoria Jasper Pecos Sutton Presidio Denton Cass Camp Rockwall Rains Wood Upshur Marion Tarrant Dallas Kaufman Van Zandt Harrison Gregg Hood Johnson Smith Ellis Martin Howard Mitchell Nolan Taylor Callahan Eastland Erath Somervell Henderson Rusk Panola Navarro Hill Cherokee Comanche Bosque Anderson Shelby MidlandGlasscockSterling Coke Runnels Coleman Brown Nacogdoches Hamilton Freestone Dawson Borden Scurry Schleicher Jeff Davis Wise Franklin Delta Yoakum Terry Jack Orange Jefferson South Central Texas Region* National Status 2-1-1 Across the Nation: 82% of U.S. Has Access Who calls 2-1-1 and why? Basic Needs & Health Care are Top Needs 20% are Spanish-Speaking Over 63% are Female 37% are Ages 30 – 59 Years Annual Call Volume Child Care Referral Helps families locate child care Provides information on • licensed child care centers • foster families • group homes • child care subsidies Maintained by the Department of Family and Protective Services (DFPS) Made 2,700 referrals to child care services in 2011 A Place To Call Before, During and After A Disaster The Governor’s Division of Emergency Management and the State Operations Center positioned 2-1-1 as the public information gateway during a disaster for information on: Evacuation Declarations and Routes Shelter Information Special Transportation Needs Registry Missing Persons Information Federal, State, Local Assistance Reassurance and Rumor Control Ongoing Assistance in Recovery Partnerships Texas Division of Emergency Management Insure-a-kid Texas Workforce Commission Foundation Communities US Department of Agriculture Hands on Central Texas Seasonal Information Summer Fans Immunizations/Vaccinations Holiday Assistance Back-to-school Resources US Department of Agriculture Hands on Central Texas Information Database Updated daily by Database Team 1,800 Agencies 5,000 Programs