Transcript Slajd 1

Outsourcing is one of the management
techniques involving the transfer of a
specialized partner from outside (the
outsourcer) tasks and processes
necessary for the functioning of their
businesses, which will be executed more
efficiently there than would be possible
on their own.
In discussing the definition of outsourcing and
its application in practice, pay attention to the
word of the long-term - it means that
outsourcing is unlikely to be such as to entrust
an external company for half a year searching
for the employees selected a dozen or so
positions. In contrast, the signing of an
external entity such as a two-year contract
including a comprehensive recruitment to the
majority of positions in the company ordering
- can already be considered as outsourcing.
Why Outsource?
Provide services that are scalable,
secure, and efficient, while
improving overall service and
reducing costs
Why do Companies Outsource?
Reasons for Outsourcing
Traditional role - reaction to problem
•
Reduction and control of costs
•
Avoid large capital investment costs
•
Insufficient resources available
Modern role – business strategy
•
Allows company to focus on their core
competencies
•
Keeping up with cutting-edge technology
•
Creating value for the organization and its
customers
•
Building partnerships
What Can be Outsourced?
•system integration
•data network
•mainframe data center
•voice network, internet/intranet
•maintenance/repair
•applications development
•e-commerce
•end-user support system
How to Implement Outsourcing
• Program initiation
• Opinions and ideas shared to form
draft contract
• Program implementation
•Transferring staff
•Service Level Agreement (SLA)
•Establish communications between
partners
•Actual transfer of the service
•Establish management procedures
• Contract agreement
• Contract fulfillment
Disadvantages of Outsourcing
•Loss of Control
•Increased cash outflow
•Confidentiality and security
•Selection of supplier
•Too dependent on service provider
•Loss of staff or moral problems
•Time consuming
•Provider may not understand business environment
•Provider slow to react to changes in strategy
Types Of Outsourcing
Outsourcing Information Technology
- a transfer department outside company and is one of
the most effective strategy management. Maintaining
your own IT department is very costly and does not
guarantee the level of service provided. This solution
allows for rapid modernization and optimization of
business processes.
Strategic Outsourcing IT
- is one of
the most complicated variety of outsourcing. It
involves the transfer of the management of the
complete
IT
operational
infrastructure,
resources,
together
structure,
with
any
activities
and
processes, and the goals are realized here by the
management
partner
of
the
department
by
an
external
Benefits of outsourcing ranked
by. managers:
• lower cost of outsourced work 68%
• improve the company's performance 62%
• pronounced specialization of the company 57%
• access to external expertise and special skills 53%
• better quality and higher efficiency of outsourced work
52%
• more competitive 44%
• new sources of revenue 18%
Examples of companies providing
outsourcing services in Poland:
•
HP in Poland for many years the undisputed market leader
in
outsourcing
offering
customers
advanced
outsourcing
services in the areas of management information systems.
•ZETO SA
- IT outsourcing, design and implementation
of network and corporate portals
In conclusion the use of outsourcing
allows companies to focus on their core
business and devote full attention to
meet the needs of the client to gain a
competitive advantage and profit.
Outsourcing is so strategic business tool
that helps you manage your enterprise
and enables him to faster growth.
Anna Kowalska
Rzeszow University of Technology