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This UBA WisdomWorkplace webinar program is brought to you by United Benefit Advisors in conjunction with Agility Recovery www.UBAbenefits.com www.agilityrecovery.com Protecting Your Organization by Preparing Your Employees Bob Boyd President & CEO, Agility Recovery 5/9/13 Prepare to Survive. Today’s Key Take-Aways I. The importance of employee preparedness II. Ways to directly assist employees III. Tools to help any organization prepare IV. The Agility Story Prepare to Survive. The Importance of Employee Preparedness Sometimes Emergencies Happen Sometimes they are serious New York City following Hurricane Sandy on Oct 29, 2012 Presidential Disasters – 2000-2010 The Importance of Preparedness I. 15-40% – The number of businesses that fail following a natural or manmade disaster.* II. 35% – The number of small to medium-sized businesses that have a comprehensive disaster recovery plan.** III. 94% – Number of small business owners who believe a disaster could seriously disrupt their business within the next two years.*** IV. 51% – Number of Americans who have experienced at least one emergency situation involving lost utilities for at least 3 days, evacuation from their home or office, loss of communications with family members or had to provide first aid to others.**** *Insurance Information Institute, **Gartner, ***American Red Cross and FedEx Small Business Survey, 2007, ****American Red Cross/Harris Poll Survey, 2009. The Impact of Everyday Threats The 10 Elements of Business Preparedness Assess Your Risk Insurance Coverage Emergency Kit Analyze Your Critical Functions Supply Chain Preparedness Employees Data Back-Up Test the Plan Crisis Communications Alternate Worksite Emergency Response Plan Prepare to Survive. Ways to Directly Assist Employees Prepare Employees with the Plan Ensure Employees Know the Plan 1. 2. 3. 4. Do they Know the plan exists? Do they know where to find the plan? Do they know their primary role? Have you shared the plan with new hires? Prepare for Work from Home Challenges • • • • • • Productivity suffers Inability to login to networks - Phone/Internet Outages - Power Outages Unwillingness to report to duty - Family or Property in peril Distractions Child Care Issues ●●●●●●●●●● ●●●●●●●● Cross Train Employees 1. Critical Functions must continue 2. Certain areas/departments may experience greater demand 3. Longer/Odd Hours may require additional staffing 4. Employee Absenteeism will spike For this checklist and others, please visit: http://www.PrepareMyBusiness.org Family Preparedness 1. Do they have a plan? a) Evacuation/Shelter plan b) Critical Document Storage c) Emergency Alert System d) Emergency/Go Kit 2. How can your organization help? a) Workshops b) Checklists c) Emergency Kits d) Flu Shot Clinics e) Family Involvement Days Transportation Issues 1. Mass Public Transportation Shut Down a) Car Pooling b) Overnight accommodations nearby 2. Fuel Shortages a) Storage of Fuel for Critical vehicles/staff b) Fuel vendor for deliveries 3. Restricted Access to non-Residents 4. Damaged/Destroyed Vehicles Prepare to Survive. Tools to Help ANY Organization or Family Prepare Simple Message: Take Four Simple Steps: 1. Be Informed 2. Make a plan 3. Build a Kit 4. Get Involved #1 – Be Informed • Have an Emergency Radio • Know the Evacuation Routes • Advise Employees ahead of forecast weather events • Know the most likely threats and plans to mitigate the risks • Including both Natural & Man-Made Threats • Home Fires are #1 Family Disaster • Be familiar with local warning systems and emergency plans • Information sources, shelter locations & emergency contacts #1 – Be Informed Before/During/After an Event: • Stay informed & up-to-date on the situation • Verify information being shared to others • Properly vet information being provided to you • Use all information sources available (Social Media included) • Ensure Employees know what actions are being taken • Help employees make decisions by setting an example #2 – Make a Plan Resources: • www.RedCross.org • www.Ready.gov • www.Do1Thing.com Considerations: • Commute Routes • Nearby Threats • Children & Elderly • Special Needs • Medical Needs • Pets Plan Elements: • Home/School/Workplace Plans • Communication Plans • Neighbors & Out-of-Area Contacts • 3+ Days of Supplies #2 – Make a Plan Quick Links: • Family Emergency Plan: http://www.ready.gov/sites/default/files/FamEmePlan_2012.pdf #2 – Make a Plan Quick Links: • Specific Threats (Available in many languages): http://www.redcross.org/prepare/disaster-safety-library #2 – Make a Plan Quick Links: • Sesame Street Family Emergency Plan: http://www.sesamestreet.org/cms_services/services?action=download&uid =069038ec-b604-4929-b343-d25737006be4 #2 – Make a Plan Quick Links: • Children’s Emergency Contact Card: http://www.ready.gov/sites/default/files/documents/files/FamEmePlan_Child_Fields.pdf • Backpacks • School Field Trips • Play-dates • Birthday/Slumber Parties • Church Trips/Functions #3 – Build a Kit Employee Emergency Kits • An emergency or disaster recovery kit should contain: • Fresh water, Non-perishable food, Flashlights • Extra batteries, Battery-powered AM/FM or NOAA radio • First aid kit, Copies of important documents and records • Extra Clothing during colder months • For a complete list of items, visit www.Ready.gov. At Home AND At Work www.redcross.org #3 – Build a Kit Quick Links: • Basic Supplies List: http://www.ready.gov/sites/default/files/documents/files/checklist_1.pdf #3 – Build a Kit Quick Links: • CDC Checklist: http://www.cdc.gov/ncbddd/hemophilia/documents/FamilyEmergencyKitChecklist.pdf #4 – Get Involved • Participate in Local Drills • Talk to your Neighbors (both at home and at work) • Become a Citizen Corps Member (http://www.ready.gov/citizen-corps) • Involve other Social Groups • Neighborhood Watch, Faith-based Organizations, Social Clubs, Friend Networks, Professional Associations • Volunteer Locally (Red Cross, CERT Training, Crime Prevention) • Join the National Preparedness Coalition and “Pledge 2 Prepare” (http://community.fema.gov/connect.ti/READYNPM?) Prepare to Survive. The Agility Story Agility Recovery - History Started by General Electric 24 years ago. Saw a need to recover at or near the businesses’ normal location. Photo taken by Agility Recovery team What We Do We provide 4 key Elements of Disaster Recovery 1. Office Space: Everything needed for your employees to work 2. Power for the office 3. Communications: Telephone and Internet access 4. Computer System: Computers, servers, printers, fax Culture of Success General Electric built an infrastructure to ensure success • 24 years • Rescued 1000’s of businesses • Never failed Atlanta Distribution Center New Vision The industry focused on the needs of the Fortune 500. This model is too expensive for most businesses. In 2004, Agility defined a new vision. Agility will bring disaster recovery solutions to ALL businesses. New Business Model - ReadySuite Agility created a solution that all business could afford. For a small monthly fee, normally $495/month, you can protect your business. When You Become a Member A continuity planner will contact you and gather the info we need to recover your business if you have a disaster. e.g. Erin Mitchell Agility Rep • How many employees need to be up and running? • What are the power requirements of the office? • Where do you store your data? • How do you want your phone calls handled during a disaster? Ben Pritchard Member Services When You Become a Member All information is placed in a password protected site called myAgility. myAgility is the foundation of your recovery plan. When You Have A Disaster • Agility’s operations team works with you to determine your needs. • You only pay for Agility’s out-of-pocket expenses: If we fly a technician to your office to set-up computers, we charge you for the airfare, but not the time. If you need a generator, we'll deliver it and bill you our exact costs. If you need a server, we take one from our stock and ship it to you. You pay for the shipping. Agility Quickship Case When You Have A Disaster • Regardless if you have Agility or not, you would still have the same recovery needs. • But Agility will get it done faster, cheaper and more effectively. • Most importantly, we get it done every time. ReadySuite Mobile Office Disasters Happen Sometimes they’re small like a phone outage. Disasters Happen Sometimes they’re big like a tornado. Photo taken by Agility Recovery team Disasters Happen If you don’t have a plan your business will be forever altered. Photo taken by Agility Recovery team Disasters Happen • During a disaster there are more important things to focus on instead of trying to rebuild your infrastructure. • When you’re most vulnerable to being overcharged and underserved, you will have a partner you can trust: 24 years 1000’s of recoveries Never failed • Agility doesn’t profit from your disaster. Bobbi Carruth Agility Member Worthington Federal Bank Ask Yourself… • Do you believe a disaster could happen? • Do you believe that without a plan, your business will suffer? • Do you believe Agility, after 24 years and 1000’s of recoveries will be there? DCH Credit Union Agility Members Tornado Recovery Ask Yourself – Do You Believe? If you answered, “Yes,” then Agility is a fairly easy decision. We welcome you as a member. Prepare to Survive. Questions Bob Boyd President & CEO, Agility Recovery [email protected] 704-927-7922 www.agilityrecovery.com This program, has been submitted for 1.25(General) recertification credit hours toward PHR, SPHR and GPHR recertification through the HR Certification Institute. Attendees will receive an email when UBA receives the certification code that you can use to submit your name for HRCI credit. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org. Thank you for your participation in the UBA WisdomWorkplace Webinar Series. www.UBAbenefits.com www.agilityrecovery.com To obtain a recording of this presentation, or to register for future presentations, contact your local UBA Partner Firm.