Transcript Learning by Design

Learning by
Design
April 30, 2012
InterAction Forum 2012
Workshop Goals
• Showcase the work of the Knowledge
Management Working Group
• Share practical applications of a knowledge
management and learning (KML) approach at
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USAID
ChildFund International
Management Sciences for Health
John Snow, Inc.
Presenters
• Moderator:
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Peggy D’Adamo, IT/KM Advisor, USAID
• Presenters:
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Alberto Andretta, KM and Learning Specialist, ChildFund International
Natalie Campbell, Knowledge Manager, MSH
Erin Broekhuysen, Senior KM Advisor, JSI
KM Working Group
• Collaborative forum for organizations working in
global health to share ideas, research findings, and
case studies; share KM products & services and
promote their use, and advocate for the
importance of KM for both organizations and
projects.
• Active since 2010 with 150+ members from 60
organizations working in 22 countries
• Meets quarterly; listserv; KM Toolkit
• http://www.k4health.org/toolkits/km/km-workinggroup
USAID Strategic Learning Plan
Peggy D’Adamo, IT/KM Advisor, USAID
USAID Strategic Learning Plan
• New approach for USAID: Focus on integration of
collaboration, learning, and adaptation (CLA)
throughout the programming cycle
• Goal: leverage CLA to increase effectiveness of
USAID development efforts
• Results are accelerated, of higher quality, and more
sustainable
Objectives
• Ground development practice in evidence and
make it adaptive to new learning and changing
contexts
• Extend USAID’s influence and ability to leverage
other actors’ resources/actions
• Catalyze learning among country actors to build
capacity and facilitate country-led development
Principles
Development objectives are paramount
Start small and pilot before scaling up
Customize solutions
CLA must be incentivized
Focus on analyzing & learning, not problem seeking
or blaming
• Influence is as important as providing funding
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Process
Integrate Collaboration, Learning and Adapting (CLA)
approaches into mission strategy development
• Change management
• Identification of knowledge gaps
• Testing development hypotheses
Project Implementation Needs…
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Collaboration
Monitoring
Evaluation moments
Exploration of implications of evaluation findings
Learning to Develop Capabilities in Local Partners
Alberto Andretta, KM and Learning Specialist
Introduction
• ChildFund’s work in the context of knowledge
management and learning.
• Guiding principles
• Some key practices
• A brief example
Guiding Principles
• KM and Learning practices aim to improve strong
core programs, with an emphasis on capacity
development of local partners.
• Working definition of learning:
a. appropriation of competencies to allow for quality
implementation of programs;
b. contribution to an expanding knowledge base to
include knowledge and learning products and a
vibrant network of experts.
c. All this will be driven by learning agendas on each
program area.
Guiding Principles
•
The driver is the learning agenda:
a document that outlines, structures, and times the work of a
team and/or project around three areas of inquiry: (a)
competency development in local implementing partners; (b)
new evidence to strengthen technical pathways; (c) new
efficiencies in work processes and systems alignment.
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Learning agenda is grounded and becomes an
integral part of
a.the work plan of a team
b.the project design of project
Apply – Create - Share
• Each project design will include a Knowledge
Management and Learning (KML) section.
• A KML section will be articulated the following
components:
APPLY
Knowledge
CREATE
Knowledge
SHARE
Knowledge
Apply
Create
Share
FIELD LEVEL
Learning Objectives:
Knowledge
Products
System and Process Alignment
Competency Development
(a) Competency Development; (b)
Contribution to learning
agenda/questions
KML section in Project Design
KNOWLEDGE BASE
Learning Laboratory
=
+
Program Models
ICT platforms
(Intranet/Extranet and
LMS)
Knowledge
Governance
+
Network of Experts
Learning Agendas as
Communities of Practice
Learning Toolkit
Production
Resource Mobilization
Strategy
drivers for each
programmatic area
Infants
Children
Youth
PROGRAM ASSESSMENT
Ongoing learning
monitoring from
implementation
Periodic
evaluations of
programs
2nd Core Outcome
Theories of Change
ORGANIZATIONAL LEVEL
PROGRAM APPROACH
Life Stages
Corporate Strategy
3rd Core Outcome
Application to Technical Area
Strong
Core
Programs
Knowledge
Base
Learning
Agenda
Learning
Implementer
Buy in of
Local
Partners
and National
Offices
Platform
Modalities
Learning Agenda
Definition
• A learning agenda is a document that outlines, structures, and
times the work of a team and/or project around three areas of
inquiry: (a) new evidence to strengthen technical pathways; (b)
competency development in local implementing partners; (c)
new efficiencies in work processes and systems alignment.
Process for LS learning agenda
 Life Stage team convenes a CoP and draft learning agenda
with deliverables and timelines.
 Implementation phase.
 Periodic Learning Statements to capture and institutionalize
know-how will be produced.
Knowledge Base
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Technical Area 1: Early Childhood Development
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Child Development Scale
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Stepping Stones Training Manual and Evaluation
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Parenting Program Materials (i.e., Belarus and Ecuador)
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Loipi and Guide Mothers Program Evaluations
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Enhanced Growth Promotion Material (i.e., Senegal)
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Training Module for Relays (i.e., Senegal PSSC I)
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Approaches to Young Child Participation, Violence in the
Lives of Young Children, Young Children under Stress (sets of
PP presentations)
Modalities
• Intensive T/A relationship, coaching, mentoring and
accompaniment
• Face-to-face training
• Dissemination of technical material
• Webinars
• Communities of practice
• Participation in professional networks
• Regular communication/awareness raising strategy and
mechanism (i.e., newsletters, targeted emails…)
• Learning Labs
• RPM/PM Strong Core Program Forums
Platform
• Intranet
• Learning Management System
Conclusion
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KML practices to sustain program quality implementation
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KML practices as a strategy for capacity development of local
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Learning agendas grounded
a. Project design
b. Teams’ work plans
partners
 as a “device” to articulate and coordinate KML efforts
• Familiarity of KML practices to minimize the inertia of uptake.
Social Network Analysis (Net-Map): a knowledge
management tool to enhance field based projects
Natalie Campbell, Knowledge Manager
Overview
• Introduction to
Social Network
Analysis
• What is Net-Map?
• Case Study from
Malawi
Social Network Analysis
• A Network is the sum of an actor’s social relations
• Social Network Analysis is the study of the social
relations among a set of actors
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Sees how actors are located or “embedded” in the overall network
Sees how the whole pattern of individual choices gives rises to more
holistic patters
• SNA allows us to determine patterns of disease,
trade, ideas, resources, influence, and access to
power
Two sets of data
Name
Age
Sex
Height
Mary
52
F
5’4”
Mary
-
0
0
1
Bob
42
M
6’2”
Bob
1
-
0
1
Alice
23
F
5’7”
Alice
0
0
-
1
Paul
62
M
5’8”
Paul
1
1
1
-
Conventional data
Can measure:
• Differences in age
• Differences in sex
• Differences in height
Mary
Bob
Alice
Paul
Social Network Data
Can measure:
• Do you know this person?
• Do you like this person?
• Do you look up to this
person?
Mapping Social Networks
Node Properties:
Social Network Map
Mary
Bob
Paul
Alice
• Degree Centrality: How
many links does one
actor have?
• Closeness Centrality:
How many steps from
one actor to every other
actor in the network?
• Betweenness Centrality:
How often does an actor
link others who are not
directly linked?
Mapping Social Networks
Network Properties:
• Clusters: Groups of actors
where everyone is linked
to everyone
• Centralization: Degree to
which a network is
organized around one
central node
• Cut-Point: If you remove
this actor, the network will
be disconnected
Social Network Map
Mary
Bob
Paul
Alice
What is Net-Map?
Net-Map is a participatory research method which
is unique in its ability to illustrate complex
connections
• Benefits:
• Satisfies both research interest and immediate project
management needs
• Is low-tech, low-cost, intuitive, and inter-culturally
applicable Makes implicit knowledge explicit
• Is flexible for use in different contexts
• By visualizing the network in which we were working, we
could analyze, improve, and influence that network
Versatility of Net-Mapping
Self-applied
1 – to -1
Group
Multi-Group
How does Net-Map work?
It’s a 5 step process:
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Step 1: Identify a core question:
Who influences X in a certain
context?
Step 2: Name stakeholders: Ask
participants to identify all the
stakeholders involved in their
network.
Step 3: Generate the links: Ask
them to draw lines to reflect the
relationships they have with one
another.
Step 4: Determine influence: How
influential is each actor?
Step 5: Discuss and validate with
participants
Converting paper to digital map
Paper Map
Data Entry
(Excel)
Electronic Map
(VisuaLyzer)
Case Study- Malawi
K4Health Malawi Goal: To provide access to
and promote the use of information on FP/RH
and HIV/AIDS to health workers, managers, and
service providers at the national, district, and
community levels to improve service delivery in
Malawi.
Mapping
Question:
Who plays a role in improving
flows of technical information
on HIV/AIDS
and Reproductive Health to
Healthcare Service Providers?
Malawi National Level Map
HIV Testing Information
Family Planning Information
HIV Testing and Counseling
Information Flow
A
Decentralized
map
Family Planning Information Flow
A highly
centralized
map
RHU is a
Cutpoint in
this
network
District of Salima Map
(baseline)
District of Salima Map (endline)
Measuring Use of the Knowledge We Share
Erin Broekhuysen, Senior KM Advisor
AIDSTAR-One’s
3 Primary Goals
1. Identify, synthesize and disseminate effective and
innovative HIV program approaches
2. Build in-country capabilities
3. Expand access to sustainable country-owned
programs
AIDSTAR-One’s KM Overview
• Capture lessons learned from the field
• Present and share information in innovative ways
• Expand reach through traditional and new
media
• Apply data to improve use and usefulness
AIDSTAR-One’s Technical
Resources
To date, AIDSTAR-One has produced and disseminated:
• 47 case studies and 17 technical briefs
• 62 other technical reports and tools, and 31 resources in pipeline
The AIDSTAR-One website hosts:
• 29 HIV prevention knowledge base topics
• Over 80 national treatment guidelines
• 164 HIV strategic plans and 28 prevention updates
• 8 spotlights on prevention and gender, and 78 promising practices
(with 341 supporting documents)
www.aidstar-one.com
Monitor & Evaluate
• Use Google Analytics to monitor web traffic,
trends in social media, and outreach
• Conduct user surveys
• Conduct usability surveys
• Apply data to improve use and usefulness
Visits to AIDSTAR-One.com
Top 10 Countries, Visits to
AIDSTAR-One, Oct. 2011-Mar.
2012
1.
United States
2.
South Africa
3.
Kenya
4.
United Kingdom
5.
India
6.
Uganda
7.
Nigeria
8.
Ethiopia
9.
Canada
10. Tanzania
•
63 percent of users accessed the website from outside of the U.S.
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Users accessed the website from 196 countries, with approximately
30% of all visits coming from Africa and 10% of visits from Asia.
Impact: Top AIDSTAR-One
Content
Top AIDSTAR-One Publications Viewed
Oct. 1, 2011 - Mar. 31, 2012
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Program Guide for Integrating GBV Prevention and Response
Technical Brief: Integrating PMTCT and MNCH Services
Technical Brief: Permaculture Design for OVC Programming
Technical Brief: Early Childhood Development for OVC
Case Study: Getting in the Door - Home-Based HTC in Kenya
Top 10 AIDSTAR-One Webpages Viewed
Oct. 1, 2011 - Mar. 31, 2012
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Prevention Knowledge Base: Multiple and Concurrent Partnerships
Debate Six Report: Treatment as Prevention
Prevention Knowledge Base: Mass Media and HIV Prevention
Prevention Knowledge Base: Overview of Structural Approaches
National HIV Strategic Plans page
HIV Prevention Update homepage
Prevention Knowledge Base: Prevention for Serodiscordant Couples
PMTCT homepage
Prevention homepage
Prevention Knowledge Base: Behavioral Interventions
% Pageviews
from Africa
30%
49%
22%
41%
40%
% Pageviews
from Africa
35%
14%
38%
21%
26%
28%
39%
41%
19%
50%
50 Countries with Twitter
Referrals to AIDSTAR-One
Argentina
Australia
Azerbaijan
Belgium
Cambodia
Canada
Colombia
Denmark
Ethiopia
France
Ghana
Guatemala
India
Israel
Italy
Japan
Kazakhstan
Kenya
Kyrgyzstan
Madagascar
Mexico
Namibia
Nepal
Netherlands
New Zealand
Nigeria
Norway
P. New Guinea
Paraguay
Peru
Philippines
Portugal
Puerto Rico
Russia
Rwanda
South Africa
South Korea
Sri Lanka
Swaziland
Switzerland
Tanzania
Thailand
Tunisia
Uganda
Ukraine
United Kingdom
United States
Vietnam
Zambia
Zimbabwe
87 Countries with Facebook
Referrals to AIDSTAR-One
Argentina
Australia
Austria
Bahamas
Bangladesh
Belgium
Bolivia
Botswana
Bulgaria
Burkina Faso
Cambodia
Cameroon
Canada
Costa Rica
Côte d’Ivoire
Croatia
Denmark
Dominican Rep.
Ecuador
Egypt
Ethiopia
France
Germany
Ghana
Greece
Guatemala
Guyana
Honduras
Hong Kong
India
Indonesia
Iraq
Ireland
Israel
Italy
Jamaica
Jordan
Kazakhstan
Kenya
Kuwait
Kyrgyzstan
Lebanon
Macedonia
Malawi
Mexico
Morocco
Mozambique
Nepal
Netherlands
New Zealand
Nicaragua
Nigeria
Norway
Pakistan
Paraguay
Peru
Philippines
Poland
Portugal
Puerto Rico
Qatar
Romania
Russia
Rwanda
Saudi Arabia
Senegal
Serbia
Singapore
Somalia
South Africa
South Korea
Spain
Sudan
Sweden
Switzerland
Taiwan
Tanzania
Thailand
Trinidad & Tobago
Uganda
U. Arab Emirates
United Kingdom
United States
Venezuela
Vietnam
Zambia
Zimbabwe
91 Countries with LinkedIn
Referrals to AIDSTAR-One
Argentina
Armenia
Australia
Bangladesh
Belgium
Botswana
Brazil
Bulgaria
Burkina Faso
Burundi
Cambodia
Cameroon
Canada
China
Colombia
Congo
Cuba
Czech Republic
Denmark
Djibouti
Egypt
Ethiopia
Fiji
Finland
France
Georgia
Germany
Ghana
Greece
Guatemala
Guyana
Haiti
Hungary
India
Indonesia
Iran
Ireland
Israel
Italy
Jamaica
Japan
Kenya
Kuwait
Kyrgyzstan
Laos
Lebanon
Lesotho
Malawi
Malaysia
Mexico
Mozambique
Myanmar
Namibia
Nepal
Netherlands
New Zealand
Nicaragua
Nigeria
Norway
Pakistan
Peru
Philippines
Portugal
Puerto Rico
Russia
Rwanda
Samoa
Senegal
Serbia
Singapore
Slovakia
Slovenia
Somalia
South Africa
Spain
Sri Lanka
Sudan
Sweden
Switzerland
Tanzania
Thailand
Timor-Leste
Trinidad & Tobago
Tunisia
Uganda
Ukraine
United Kingdom
United States
Vietnam
Zambia
Zimbabwe
Impact – PEPFAR II Goals
AIDSTAR-One Resources Translate to Action In-country
Transition from an emergency response to sustainable programs
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“[Used AIDSTAR-One resources in] developing policy guidelines for HIV testing and counseling in home and
community HIV testing in Kenya.” – Web User, USG, Kenya
Strengthen partner government capacity to lead
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“My counterparts in the public sector (health and education) are using the website frequently to update
themselves on the prevention aspects. The site is a very good source of information for capacity building on
HIV and AIDS.” – Web User, Multilateral Organization, Tanzania
Expand access to prevention, care, treatment programs in concentrated & generalized epidemics
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“I have used the knowledge and skill that I obtained from this training in developing proposals for population
size estimations for female sex workers and men who have sex with men in both North Sudan and Yemen.
We are developing guidelines for targeted interventions for the most-at-risk populations and we have greatly
benefited from the AIDSTAR-One gender materials in improving these guidelines.” – Web User, Attended:
Methods for Size Estimation of MARPs, Multilateral Organization, Yemen
Integrate and coordinate HIV within the broader global health and development agenda
•
“I am very grateful for this tool [WASH curriculum]. It [is] important, and something that is not discussed often.
After attending the training I am trying to implement some of the key steps at my own facility.” - Kenya
Invest in innovation and operations research
•
“UNAIDS PEPFAR Southern and Eastern Africa Region Male Circumcision Communication Meeting in South
Africa helped our organization to integrate the response to gender-based violence into male circumcision
activities for HIV/AIDS prevention.” – USG, Rwanda
KM Success
• Design and integrate all components of Knowledge
Management and Exchange Logic Model into a
successful strategy
• Capture and organize knowledge using sound
platforms and processes
• Integrate new technologies into our strategies
• Monitor and evaluate results and use Google
Analytics and user survey data to change and
improve outreach and ultimately increase
dissemination and sharing of knowledge.
Thank you