Transcript What is an Enterprise Wide Application?

Enterprise Business
Processes and Reporting
(IS 6214)
MBS MIMAS 2009 / 2010
Wednesday 11th November
Fergal Carton
Business Information Systems
Last week
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Basic flows of information
Process= physical and virtual components
Process mapping is about communication
Sales and Purchase processes
An Post Delivery Record Form
Background work for Cucina
Process mapping assignment: 25th Nov
This week
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Sales order process: information flows
Sales process for Cucina
Sample products from Cuisine de France
Weaknesses of process mapping
PCB exercise
Postal coding notes
– An Post Delivery Record Form – process?
– Postal codes gets political
• Background work for Cucina
Sales order information flows
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Sales orders (Customer, product, qty, …)
Goods Delivery Note (& anomalies)
Returns
Invoice
Credit note
Payment
Cucina – additional notes
• Cucina can create advantage by being
“trustworthy”
• Trustworthy means being backed by accurate
data
• GRN is good practice, makes for accurate
process
• Think about discounts for customers
• Orders will provide data for:
– Goods received notes (no price)
– Invoices (with price)
– Sales reports
Cucina process flows
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Work in groups
Describe sales order process
Show movement of goods and information
Document assumptions about business
Show process from customer viewpoint
Why will customer order from you and not
from Cuisine de France?
Cucina Sales process
Sales order & GRN
Accounts
Sales order
Sales order
processing
Customer
Goods Delivery
(GRN)
Invoice
Payment
Sample bread products
Order
Code
Product
French Bread
604
PETIT PAIN BOUCHON 40G
609
PETIT PAIN LARGE 80G
628
BAGUETTE 280G
646
PARISIEN
3955
85GRM PETIT PAIN SANDWICH
3957
HALF BAGUETTE 115GRM
6143
DEMI BAGUETTE 60/CASE
8231
FULLY BAKED DEMI BAGUETTE
O57
PETIT PAIN 57G 160/CSE
Unit /
Portion
Weight
UPC /
Portions Unit Cost
per Case
Case
Cost
RSP
Margin (incl
VAT where
applicable)
40
200
0.117
23.32
0.16
27%
80
120
0.244
29.33
0.43
43%
280
36
0.596
21.47
1.05
43%
460
20
0.947
18.94
1.35
30%
85
80
0.256
20.44
0.42
39%
115
60
0.333
19.99
0.51
35%
143
60
0.352
21.09
0.52
32%
125
50
0.395
19.75
0.55
28%
80
160
0.171
27.28
0.27
37%
Sample bread products
CATEGORY
PRODUCT
FRENCH BREADS
FRENCH BREADS
FRENCH BREADS
FRENCH BREADS
FRENCH BREADS
FRENCH BREADS
FRENCH BREADS
FRENCH BREADS
FRENCH BREADS
FRENCH BREADS
BREADS
BREADS
BREADS
BREADS
BREADS
115g HALF BAGUETTE CP115
85gm PETIT PAIN(SANDWICH)X80 C
BAGUETTE
36/CSE
DEMI BAGUETTE 60/CASE
FULLY BAKED DEMI BAGUETTE 50
PARISIEN 20/CSE
PETIT PAIN 57G 160/CSE
PETIT PAIN BOUCHON 40G 200/CSE
PETIT PAIN LARGE 80G 120/CSE
SANDWICH ROLL 96/CSE
10PLIAN WRAPS 64GX72
4 SESAME SEED SL BUN 6X12
400G WHITE TIN LOAF 25/CSE
400G WHOLEMEAL TIN LOAF 25/CSE
5 KARA FLOURED BAP
Units per Cost per
case
case
60
17.33
80
14.73
36
13.45
60
0.27
50
9.90
20
1.50
160
4.05
200
20.90
120
6.69
96
1.85
72
16.25
72
1.05
25
0.66
25
0.09
48
5.96
Weaknesses of process mapping
• Biased representation?
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Difficult to meet all people involved
Dependent on accuracy of information given by participants
Holes in understanding -> poor process
Doesn’t take into account new processes
Interpreted differently
Consistency in analysis when using multiple analysts
Only maps repetitive processes?
What about manual work?
• Find right level of abstraction
• Only theoretical?
• Complexity / overcomplication
PCB exercise
– Read narrative
– Draw a process map of the sales order
process
• Highlight nouns : elements about which you
need to record information
• Highlight verbs: an indication that some action
is being done = processes
An Post Coding exercise
• Resolving anomalies gets political:
– 24-26 Market Street
Ballymoney
Co Antrim
Northern Ireland
BT53 6EB
– Kilbride Rd
Doagh
Ballyclare
BT39 0QA
United Kingdom
An Post Coding exercise
• Resolving anomalies gets political:
– Knocknaboul
Ballydesmond
Co. Cork
– Church Rd
Ballydesmond
Co. Kerry
– Carraganes
Ballydesmond
Mallow
An Post Delivery process
An Post Delivery process
An Post Delivery process