Cloud nine or cloud over? A balanced view of our move to hosted services

Elena Menéndez-Alonso Information Designer, Plymouth University @eleneena [email protected]

7 th IGeLU Conference | Zurich, 11-13 September 2012

Outline

• Background • Context • Implementation facts – Resources – Timeline • Experience • Lessons learnt Plymouth, UK E. Menéndez-Alonso | 7th IGeLU Conference, Zurich, 11-13 September 2012

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The University

• 9 th largest UK Higher Education Institution • 33,152 students ¹ • 1269 academic staff ² • 1669 non-academic staff ² • Strong regional links • Distance learning / mature ¹ Source: Plymouth University 2009-10 ² Source: SCONUL Return 2010-11 E. Menéndez-Alonso | 7th IGeLU Conference, Zurich, 11-13 September 2012

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The University

• Environmental factors – Convergence, site redevelopment – Changes to UK HE Funding – Organisational change • Impact and drivers – Stress on resources – Business focus – Student experience – Digital strategy E. Menéndez-Alonso | 7th IGeLU Conference, Zurich, 11-13 September 2012

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The Library

• 24/7 Library • 75+ library staff* • 500,000+ Books/e-books* • 16800+ Unique serial titles* • 90 Electronic resource packages* • Growing e-content provision • Supporting the digital strategy *Source: SCONUL Return 2010-11 E. Menéndez-Alonso | 7th IGeLU Conference, Zurich, 11-13 September 2012

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Relationship with Ex Libris

2004

Voyager

2006

SFX

2007

MetaLib + Verde

2012

Primo

2012/13

Alma E. Menéndez-Alonso | 7th IGeLU Conference, Zurich, 11-13 September 2012

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Reasons for moving to the cloud

• Primo integration • Savings on licensing and hardware • Savings on resources • 24/7 technical support •

Meeting users expectations

E. Menéndez-Alonso | 7th IGeLU Conference, Zurich, 11-13 September 2012

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Timeline

Oct 2011:

Primo project kicks off

Nov 2011:

Voyager 8.1 released

Jan 2012:

Servers ready, software installed

Mar 2012:

Primo ‘beta’ launch E. Menéndez-Alonso | 7th IGeLU Conference, Zurich, 11-13 September 2012

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Resources

Project Office (Hamburg)

1 st Voyager migration

Local team (Plymouth)

Several EL implementations

Cloud Services support team (Amsterdam)

1 st Voyager migration

Voyager engineers (Chicago)

E. Menéndez-Alonso | 7th IGeLU Conference, Zurich, 11-13 September 2012

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Cloud Over

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DOCUMENTATION

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COMMUNICATION

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In cloud nine

Project management

Great communications and support

Good performance and stability

Less downtime Fewer CRM incidents E. Menéndez-Alonso | 7th IGeLU Conference, Zurich, 11-13 September 2012

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Conclusions

• Watch out for: • Documentation – Configuration – Roles and responsibilities • Communication

It works

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>> thank you <<

E. Menéndez-Alonso | 7th IGeLU Conference, Zurich, 11-13 September 2012

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