Transcript BPR & QIS - PragmaticConsultancy

BPR & QIS
Perception of Quality, Process and Services
By:
Vatsal Shah
Consultant & Trainer – Pragmatic Consultancy
www.pragmaticconsultancy.in
Business Process Re-engineering
• “The Business Process Reengineering is a complete life cycle
approach. This provides the scope for problem identification and
also solutions to implement the successful business operations.”
• “ The fundamental rethinking and radical redesign of the business
systems to achieve the dramatic improvements in critical and
contemporary areas such as cost, quality, service and speed.”
26-12-2008
Vatsal Shah - Pragmatic Consultancy
2
What is BPR?
• Fundamental rethinking of processes derived from concept of
Innovation
• Emphasize customer satisfaction
• Focuses on Effectiveness and Efficiency
• Uses performance improvement programs and problem solving
techniques
• It is a team work
• Fine tunes (Replace) way of working, not people
• Uses IT/ ITES at optimum to achieve edge
• Provides ease in decision making at each level
• It is for all levels of management and requires support from TOP
26-12-2008
Vatsal Shah - Pragmatic Consultancy
3
Why & When BPR?
• When company facing tough competition and wants to stay ahead
• When require more flexibility, quality, speed, better services,
customer satisfaction at low cost
• When new VISION and STRATEGY required
• Current processes and way of working is outdated
• Strategic objectives seems unreachable and unreasonable
• Drastic change in market share
• Change in industry
• Heavy changes and Innovations in technology
26-12-2008
Vatsal Shah - Pragmatic Consultancy
4
BPR Steps
Envision New
Process:
Initiating
Change
Process
Diagnosis
Process
Redesign
• Secure
management
support
• Identify
reengineering
opportunities
• Identify
enabling
technologies
• Align with
corporate
strategy
• Set up
reengineering
team
• Outline
performance
goals
• Describe
existing
processes
• Uncover
pathologies in
existing
processes
• Develop
alternative
process
scenarios
• Develop new
process design
• Design HR
architecture
• Select IT
platform
• Develop overall
blueprint and
gather
feedback
26-12-2008
Vatsal Shah - Pragmatic Consultancy
Reconstruction
Process
Monitoring
• Develop/install
IT solution
• Establish
process
changes
• Change
Management
• Performance
measurement,
including time,
quality, cost, IT
performance
• Link to
continuous
improvement
5
How to implement BPR?
Ingredients required:
Mission
Defines
Accomplish
• Skills
Work Processes
Execute
Guide
• Incentives
• Resources
Decisions
Consider
• Vision
Supports
• Action plan
Information
Employs
Processes
Technology
26-12-2008
Vatsal Shah - Pragmatic Consultancy
6
Who carries BPR?
• All in company
• All connected with company
26-12-2008
Vatsal Shah - Pragmatic Consultancy
7
Management Innovation Vs.
Product Innovation
• Management Innovation is
rethinking and restructuring of
Organization itself
• Product Innovation is
upgrading current product or
making new products
• Requires enquiry within
• Requires survey outside
• To go on next level
• To provide new products
• Targeted towards achieving
vision and customer satisfaction
• Targeted towards satisfying
short-mid term business goals
• Transformation of how, why,
when and what of organization
• Transformation at a product
level
26-12-2008
Vatsal Shah - Pragmatic Consultancy
8
Case Study
• Leading IT company in Ahmedabad working on business processes
re-engineering for eBusiness Model which covers IT systems,
business development, marketing, order processing, customer care,
business association, etc.
– State: Transition
– Actions: Alignment from Top, Definition of Strategy, Setting processes,
Automation of software, Creation of processes, Training people, setting MIS,
periodic review.
– Out come: Business increase by X% in 1st Quarter itself
26-12-2008
Vatsal Shah - Pragmatic Consultancy
9
Quality Information Systems
26-12-2008
Vatsal Shah - Pragmatic Consultancy
10
What is QIS (MIS)
• MIS is an integrated, user-machine system for providing
information to support managerial, operational and decisionmaking functions in an organization.
• A set of human and capital resources within an organization which
is responsible for the collection and processing of data to produce
information which is useful to all levels of management in planning
and controlling the activities of an organization
– According to Barry Cushing
26-12-2008
Vatsal Shah - Pragmatic Consultancy
11
MIS (Role play at each level)
MIS for Strategic and Planning
level and Decision making
Business
Organization
MIS for Tactical Planning and
Decision making
MIS Operational Planning,
Decision making and Control
Real Time Transaction Processing
and Inquiry response
26-12-2008
Vatsal Shah - Pragmatic Consultancy
12
MIS – Characteristics
•
•
•
•
•
•
•
•
•
•
Management Oriented
Management Directed
Integrated system
Common Data flow
Planned Information system
Subsystem concept
Common Database
Flexibility
Ease in reporting
Control and Quality mechanism
26-12-2008
Vatsal Shah - Pragmatic Consultancy
13
Why MIS – Purpose
•
•
•
•
•
•
•
•
•
•
•
Enhance effectiveness and efficiency
Create entry barriers for competitors
Helps in DSS and EIS
Encourage business value chain
Satisfy customers with CTQ (Critical to Quality)
Strengthen the organizational PR
Enhance current products, services, processes and develop
innovative ideas for each on regular basis
Maintain and information database about customers and operations
Global expansion
Great control in business process
Integrate each business function like account, finance, hr,
marketing and operations
26-12-2008
Vatsal Shah - Pragmatic Consultancy
14
Productivity = People + Process + System
Business
Organization
Performance
Triangle
Systems like QIS (MIS) as per
processes
26-12-2008
Vatsal Shah - Pragmatic Consultancy
15
Functions and Family of MIS
Business Functions:
• Accounting Information Systems
• Financial Information System
• Human Resource Information System
• Marketing Information System
• Operations Information System
Other Functions:
• Transaction Processing System
• Decision Support System
• Executive Information System
26-12-2008
Vatsal Shah - Pragmatic Consultancy
16
Thanks
“BPR and MIS is a need to stay
ahead in competition. It is a
change in way of working, not
changing people and it is target
towards achieving optimum.
Reengineering has a greater
chance of success if it is viewed
as leading to growth and
value creation.”
Pragmatic
Consultancy
www.pragmaticconsultancy.in
- Vatsal Shah (99240 68585)
26-12-2008
Vatsal Shah - Pragmatic Consultancy
17