Transcript Managed Learning Environment tookit

Unlocking staff potential A Coaching & E-Learning
Approach
Carol Read - Academy Manager
Salisbury NHS Foundation Trust
Objectives for today
Outline the Facilities MLE Project & the
role of the Learning Advisors
 Identify ROI from this project
 Share best practice & new ways of
learning
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Why was the project set up?
To
 Ensure Facilities
staff had the
Knowledge & skills
to provide excellent
customer service &
work with new
technology
 Address perceived
barriers to learning
How was this done?
Comprehensive Training Needs &
Computer hardware/software analysis
undertaken
 Learning Advisor Role & programme of
learning designed
 Development of Trust wide Learning
Zones
 Partnership work

What was required?
A core programme for
Learning Advisors including: MLE Training
 KSF Training
 Coaching
 Study Skills
 Skills for Life, ESOL &
Dyslexia Awareness
 Work based learning as part
of the project team
Facilities Project Cascade
P ro je c t P la n
A cadem y M LE
Im p le m e n ta tio n
G ro u p
F a c ilitie s M L E P ro je c t
B oard
F a c ilitie s P ro je c t
T e a m L e a rn in g
A d vis o r s
F a c ilitie s
S ta ff/L e a r n e rs
C o lla b o ra tive In q u ir y
R e s e a rc h – T o e x p lo re
th e M L E U s e r
e x p e rie n c e
Why use Collaborative Inquiry ?
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A form of research
developed from social
sciences & work in
organisations.
A way of working with
other people who have
similar concerns &
interests to yourself to
identify best practice
Research Participants drawn
from the following teams:
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The Academy
Facilities
Education
IT
Early research findings
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Transformational workplace learning taking
place
Learning Advisors approach wins hearts and
minds
Bespoke e-learning works for learners
2 types of Academy Learning
Zones
Broadband Dedicated to
learning sites
HAS (Hospital
Network) - Linked to
to clinical system
Coaching at all levels

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GROW Model
Introduced
Informal coaching
approach
Modelling of
coaching behaviour
with colleagues
Solution Focused
coaching within the
team
The Bespoke MLE Content
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COSHH
DSE
Fire safety
Moving & Handling
Customer Care
Equality & Diversity
Risk
Infection Control
Blood Transfusion
Return on Investment
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First 5 weeks of the project 1400 e-learning
programmes accessed
Top user of the NHS South West MLE
Continuous Professional Development of
Facilities staff linked to KSF Competencies
Model of best practice available for other
staff groups
Barriers to learning addressed though the
Learning Advisor role & Learning Zones
Return on Investment
Continued...
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Comprehensive training record for all staff
A network of coaches in place who are
solution focused
Coaching happening at all levels in the
Facilities team
High motivation to complete the e-learning
packages
This project would not have
been successful without the
following:The Facilities MLE Project Board &
Learning Advisors
 The Academy, Education & IT Teams
 Helen Rynne - MLE Administrator

The best tools are useless to the
disengaged
People who know are the people who do
Work = Learning
Nigrello 2005