Transcript IPS User Group 2013 PPT - Patech

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Integrated Product Suite User Group 2013
Hampden Park, Scotland’s National Stadium.
10th October, 2013
Agenda
Agenda
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Agenda Item
Lead
Session Starts
Welcome/Introduction to Patech Solutions
Corporate Vision
IPS Product Roadmap Update
New Features and Functionality
Microsite Launch
Neil Cobley
Ian Baird
Ian Baird
Angela Morgan
Simon Palmer
10:30
10:40
10:50
11:05
11:20
Comfort Break
6
What is Cloud Computing?
11:30
Neil Cobley
12:30 – 14:00
Lunch / Stadium Tour / Photo Opportunity
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8
9
10
Scottish Water ICC Programme and Patech
Next Generations IPS Products with Q&A
Open floor discussion with peers. A chance to input
further ideas into the products and talk about the
contents of the morning! Coffee will be served during
this session.
Any other business
11:45
Ian / Tony Rees
Ian Baird
All
14:00
14:20
14:40
Neil Cobley
16:20
Investment
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Corporate Vision
Ian Baird. 10th October, 2013.
Thank you …!
• Year 1 goal – retain existing customers and stabilise
technology
• FY2012-13 revenue higher than expected, thanks to
customer funded project work and enhancements
• Investment by IPS customers has allowed us to
demonstrate to the Patech board:
• These products have a future and are investible
• The compliance software sector is a market Patech
should be involved in more extensively
• That IPS is profitable enough to exist as a separate
entity within Patech
Relevance to IPS
• Defined a 5-year business plan from 1st November 2013 to
1st November 2018
• Approved by Managing Director
• Patech committed to the IPS products
• Investing in product development and modernising the suite
• New “microsite” to underline our identity
MISSION TO BECOME THE MARKET LEADER AND
PRODUCTS OF CHOICE IN THE WATER INDUSTRY
Targets
• One new Gemini customer
within 12 months
• Have one active Gemini
prospect at the moment
• One new Connect customer
every 12 months
• Sizeable market for ICMS
• To win compliance based
business in other sectors by
2016
Ethical Business
• We’d like the opportunity to work more closely with our
customers
• We always want our business to be seen as fair and ethical
• Our people should be approachable and friendly at all times
• We’re already delivering regular service reviews but would
like to extend further offerings to customers
• Will be delivering expert ‘health checks’. 1-day of Angela or
Tony per annum, per product
• Buy a block of discounted consulting days. Can be
exchanged for any consultancy either IPS or non-IPS
Customer Opinion Counts
“I've worked with a number of external suppliers over the years
and the service I have received from you guys is far superior to
anything I have experienced before.”
Kenny McDade
Test Lead
A New Identity
• A new division of Patech
focussed on compliance software
• Launched internal competition to
find a brand name
Introducing …………….???
Ian : “I like it because it conveys the
roots of the business, where it came from.”
Ang : “Well how about ….”
Introducing …
Regulatory compliance software, custom designed and delivered by
a team with strong customer values and a proven methodology.
Along the way …
Spelling it out …
“Dad, you should put some sauce on that!”
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Corporate Vision
Ian Baird. 10th October, 2013.
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Integrated Product Suite Roadmap 2013-18
Ian Baird. 10th October, 2013
Introduction
• Did we achieve 2012-13 goals?
• Updated roadmap for IPS
• IPS 11g Upgrades
2013 to 2015
2013
IPS 11g Release
12c Database Certified
WebLogic 12c Certified
1/4/2013
1/1/2014
1/1/2015
Apr
Jul
Oct
Jan
2014
Apr
Jul
Oct
Jan
2015
Apr
1/4/2013
IPS Support
1/4/2015
1/4/2013
IPS 11g Upgrades
1/4/2015
1/4/2013
IPS 11g Enhancements
1/4/2015
1/4/2013
IPS Training / Refreshers
1/4/2015
IPS QlikView Reporting (subject to demand)
1/4/2013
1/9/2013
CGR Sustaining Support
1/4/2013
1/9/2013
Mobile Device Support (subject to demand)
1/4/2015
1/4/2015
2015
2013 Onwards
2013
IPS 11g Release
12c Database Certified
WebLogic 12c Certified
1/4/2013
1/1/2014
1/1/2015
Apr
Jul
Oct
Jan
2014
Apr
Jul
Oct
Jan
2015
Apr
1/4/2013
IPS Support
1/4/2015
1/4/2013
IPS 11g Upgrades
1/4/2015
1/4/2013
IPS 11g Enhancements
1/4/2015
1/4/2013
IPS Training / Refreshers
1/4/2015
CGR Sustaining Support
1/4/2015
IPS QlikView Reporting
1/4/2013
1/4/2013
1/11/2013
1/9/2014
Mobile
DeviceProducts
Support (subject to
demand)
Next
Generation
Next Generation Products
2015
Reporting Options
1. Use QlikView as a complementary technology to
any existing BI strategy
2. Use current reporting views which remain supported
3. patech-SOURCE can license code in QlikView
model or assist build of a reporting solution in
preferred BI strategy
NO ONE PERFECT FIT FOR ALL ORGANISATIONS!
Upgrade Considerations
• Continued 10g support on best
endeavours
• All new functionality from 11g upwards
• Customers are experiencing issues
with 10g
Reported Oracle 10g Issues
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Java 1.6
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Standard desktops being rolled out with 1.7
Citrix incompatibilities/performance issues
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Newer web browser versions are not certified
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Newer operating systems are not certified
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Virtualised server farms may not include older versions of
operating systems, thus IPS confined to old physical kit.
If your hardware failed, could you find hardware and rebuild
the server?
Newer Microsoft Office products are not certified
Next Steps
• With your help, refine the roadmap
• Share your ideas this afternoon in breakout sessions
• Share your ideas at any time after today’s user group
• [email protected]
• By phone to any of the IPS team
• Via www.patech-SOURCE.com
• Engage with Patech to start planning your upgrades!
• Continue working as a community to make market leading
products
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Integrated Product Suite Roadmap 2012-15
Ian Baird, Product Manager. 29th November 2013
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New Features and Functionality
Angela Morgan 10th October, 2013
Functionality Update
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Initiated wishlists at user group 2012
Internal review
User review and update during service visits
Updated from calls logged with service desk
Updated as industry changes
Identification of updates across the product
suite
• User group review this afternoon
New Features - ICMS
• Developed two wishlist requests
• Delivered CMA enhancements to allow more
information to be sent to the CMA via the
Integration table
• Rework of Billing Charges form (BIL_F007)
• Further changes planned
New Features - ICMS
New Features - ICMS
New Features - ICMS
New Features – Gemini2
• New Scheduling module available
• Bug fixes and minor tweaks to core forms
Planned:
• Non biosolids support
• RB209 update
• New sales module
New Features – Gemini2
New Features – Connect2
• New view created to allow Dual Supply
Premises to be displayed in the GIS
• RPZ Valves / Tracked Fittings enhancement
• SIC Codes to be updated
• Rework Inspection Report to use standard
letters functionality
New Features – Fitting Tests
New Features – Fitting Tests
New Features – Fitting Tests
New Features – Fitting Tests
New Features – Fitting Tests
New Features – Qlikview
• New look and feel
• Updated mapping function
• Model entering beta test with first client later
this month
• Demo for C2 and G2 available
New Features – Qlikview
New Features – Qlikview
New Features – Qlikview
New Features – Qlikview
New Features – Qlikview
New Features – Qlikview
New Features – Beta Program
• Trialling early visibility of new product
functionality across the board
• Contact me to sign up
Support Reporting
• User group 2012 we announced a new way
of support reporting due for rollout in Spring
• eSD upgrade delayed planned rollout
• Pilot rollout to selected clients by end of Q4
• If successful, will trial 1 IPS client
• Rollout across customer base 2014
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New Features and Functionality
Angela Morgan 10th October, 2013
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patech-SOURCE Website
Thanks to Simon Palmer. 10th October, 2013
Support Reporting
• New patech-SOURCE.com site
• Will be evolving over coming months to
contain all information relevant to IPS
• New features announced
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patech-SOURCE Website
Thanks to Simon Palmer. 10th October, 2013
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IPSc Cloud Overview
Neil Cobley
What is IPSc
• Introduction
• Cloud computing overview
• What are Patech offering?
Introduction
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What is Cloud Computing?
Why is it relevant to IPS?
What are it’s advantages?
What are the pitfalls?
So what are Patech offering?
• Connect2
• Gemini2
• ICMS
• IPS in the cloud Q1 2014
IPSc Overview
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Monthly Subscription Based Service (SaaS)
ITIL compliant IPS environments – Development, Test and Production
QlikView reporting (replacing CGR)
Fully managed service:
• IPS support and administration (including Oracle products)
• QlikView support and administration
• GIS support and administration
IPSc Architecture
Datacentre 1
Datacentre 2
Responsibilities Infrastructure
Current Position
IPS Database Server
Customer/ IT Provider
IPS Application Server
Customer/ IT Provider
QlikView Server
Not applicable
GIS Server
Customer/ IT Provider
IPSc
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Included
Included
Included
Depends on
requirements
 Patech responsible
Connectivity
Customer/ IT Provider
from point traffic
passes through data
centre firewall/router.
Responsibilities Application
Current Position
Applying IPS Updates
Provided by Patech,
applied by 3rd Party
Technology Upgrades
Customer responsible
– with additional cost
consultancy from 3rd
Party and Patech
Service Continuity
3rd Party with customer
(and support from
Patech)
Backups
Customer & 3rd Party
IPSc
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Provided by
Patech, applied by
Patech
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Included. Applied
to agreed release
schedule.
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Patech –
facilitates faster
response.
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Included
In Summary...
•IPSc will provide a cloud based solution that will be:
•Billed Monthly
•Have no customer infrastructure requirements
•Give us a direct relationship with each other
•Be fault tolerant (available)
•Have a brand new reporting suite
•Have a ‘modern’ look and feel
•Will co-exist with onsite solutions
•Investment
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Next Generation IPS Products
Ian Baird. 10th October, 2013.
Key Drivers
• Listening to users and prospects – UI looks tired
• Listening to IT depts – reliance on Java on client
machine can be problematic and certification matrix
complex
• Mobile device support
• Cloud computing – run on Patech Cloud or in-house
• Attract new customers (from feedback)
• Enable new technologies – Google Maps, closer GIS
integration
Approach
• Connect2 will be redeveloped and the new product will
be named Connect3
• Anticipated release date 1st September 2014.
• Gemini2 will be redeveloped and become Gemini3.
• ICMS2 will be redeveloped and become ICMS3.
• Gemini3 / ICMS3 work commences once Connect3 has
been successfully redeveloped.
Technology
• Zend Server / PHP Framework
• Zend runs on Linux and Windows
• Adopters include BBC, EDF,
Cisco (WEBEX), Volkswagen
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Oracle Database 11g / 12c
HTML5, CSS, some Javascript
Zero footprint – no Java!
Internet Explorer, Firefox, Chrome, Safari
iPhone, iPad, Android, Surface mobile devices
Design Considerations
• Seamless upgrade path regardless of whether
customer is on Connect2 at 10g or 11g.
• Ability to deploy a new environment in under a day on
Patech Cloud.
• Zero footprint client – easier for Citrix customers.
• More self-service features for users.
• Create a new user easily without IT department intervention.
• Reset your password without contacting helpdesk.
• Enhanced standard letters.
• No additional software license costs!
Wanted…Beta Testers!
• A chance to input into the new look and feel from the
start of the redevelopment
• Expected first glimpse at one module of Connect2 by
February 2014
• User feedback
• Appropriate changes made before development of
remainder of system continues
If you just can’t wait …
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Demonstration
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Next Generation IPS Products
Ian Baird. 10th October, 2013.
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ICC Programme
Tony Rees / Ian Baird. 29th November, 2013.
ICC Programme
• Intelligent Control Centre
• “The ICC is a technology supported operational hub that
enables our assets and people to deliver fantastic customer
service”
• The ICC will aim towards a planned environment, providing a
continuous cycle of improvement reducing service risk,
associated costs and increasing customer satisfaction
ICC Programme
• Intelligent Control Centre
• The ICC is focused on joining relevant information together
• Dashboards will be delivered with financial, health & safety,
water/waste water quality, productivity, plan attainment, customer
service performance, work management and process
compliance information
• It will enables fully informed decisions about interventions and
improvements, doing the right things at the right times
Project Overview
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New module of Gemini2 – Sludge Scheduling
Design started January 2013
Build completed end July 2013
Currently completing acceptance testing
On time and budget
Provided new functionality and training
Minimum change control – ethical.
Good working relationship
Another IPS developer skilled up
Sludge Scheduling
• Scottish Water commissioning a new scheduling system called
Paragon
• Require information from Gemini2 to feed Paragon
• Development of 2 new interfaces
• Handheld devices returning job information via existing standard
interfaces which have ability to automatically update and close
off jobs
Scheduling Cycle
1 week before
Emptyings & Uplift Requests
Where to go, what to do
And when to do it!
Scheduling Cycle
Paragon Confirms
Where to go, when to do it, which
vehicle and who does it
Scheduling Cycle
1 day before
Emptyings & Uplift Requests
Where to go, what to do
And when to do it!
Scheduling Cycle
Paragon Confirms
Where to go, when to do it, which
vehicle and who does it
Scheduling Cycle
Tanker Driver Completes Job
Where picked up from, where took it,
amount, time taken
ICC Programme
Ongoing scenario
In Summary
• Custom extension to Gemini2
• Demonstrates the ability to deliver quality compliance
software
• Demonstrates the close working relationship with
Scottish Water
• Thanks to Scottish Water for their on-going support
and efforts in testing!
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Integrated Product Suite User Group 2013
Hampden Park, Scotland’s National Stadium.
10th October, 2013