Transcript Document

22nd Annual SIOP
Conference
New York City
Panel Discussion
I/O Psychology: It’s Not Just a Job,
It’s an Adventure
Aaron U. Bolin
[email protected]
United States Navy
Human Performance Center
April 28, 2007
Methods of Improving Performance
Training
Solution
•
•
•
•
TQM
EPSS
PC Sim
Job Aide
eLearning
Material
Solution
Lean
6σ
???
Selection
& Testing
2
Human Performance Technology
• Human Performance
addresses all factors
that impact the ability of
personnel to achieve
the desired level of
performance.
Manpower
Solution
Lean
Policy
Solution
Training
Solution
Selection
& Testing
Material
Solution
TQM
3
6σ
• Performance deficiencies
are evaluated at the
individual, team and
organizational levels.
• Human Performance
analyses are typically
focused on problems
that have have resisted
traditional solutions….
because they can’t be
solved by a single
discipline.
Human Performance Center
Fleet Forces
CFFC, NAVSAFECEN, CSS, ORLANDO
Warfighting
Air
Surface
Sub
Land
Info
CNATT
CNAF
CNATRA
ORLANDO
SURFOR
ATGLANT
CSCS
CNE
SWOS
NMAWC
SLC
SUBFOR
SUBPAC
ORLANDO
NECC
CSFE
CEODD
NNWC
CID
MPT&E
ACQ
4
CENSECFOR
ORLANDO
Enablers
NSTC, NPC, USNA, CPPD, ORLANDO
SPAWAR, NAVSEA, NAVAIR, OPTEVFOR
HPC Detachment Locations
Great Lakes
• NSTC
Monterey
• NPS
Port Hueneme
• CSFE
Groton
• SLC/CSL
Newport
• NWC
• SWOS
Bethesda
• NMETC
Millington
• NPC
Washington
• NAVSEA
• NMETC
• CNI
Athens
• CSS
San Diego
• CNAF
• CNSF
• SPAWAR
• CIT
• CSEAL/SWCC
Honolulu
• CPF
5
Dahlgren
• CSCS
Norfolk
• HPC HQ
• OPTEVFOR
• NNWC
• NPDC
• CNE
• CENNAVINTEL
• CPD
• CENATNSF
• CNL
Panama City
• CEOD/DIVE
Corpus Christi
• CNATRA
Pax River
• NAVAIR
Pensacola
• CNATT
• CC
Orlando
• HPC N7
HPC is a
corporate
Navy
organization
supporting the
Sailor, the
Fleet, and the
Acquisition
community
HPC Products & Capabilities
6
FY07 Local Detachment Work Plan
FY06
FY2007 Updated Workplan
Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
Officer
Resign.
CNRC Laptop
Security
Officer
Retirements
CNRC Recruiter
Efficiency
Personnel
Transaction
Timeliness
Supply Chain Council/PMO
NAVMAC JTA
CNRC NYC
DEP Attrition
Post-merger IT
Alignment
Policy
Generation
Process Study
HPC
Competencies
Jul Aug Sept
HPC Project
Management
NAVMAC NEC Change
TBD
Process
PCS IA Support
L6S Black Belt Training
7
TBD
Complete Six Box Model: Reduce Improperly Screened Early Returns
Performer
Groups
Information &
Feedback
Tools &
Processes
Incentives &
Training
Consequences
Selection &
Placement
Motivation
BUPERS
Data not centrally
tracked, OSDR, manual
data entry
Funding lines,
detailing, agency
authority
Pays for early returns
(E/R)
Knows common
overseas unsuitable
issues
Primarily through
policy
Match sailors with
billets
BUMED
Data not centrally
tracked, OSDR
Funding lines,
training, agency
authority
Pays for medical
portion of screen
Medically trained, knows
medically unsuitable
issues
Primarily through
policy, owns MTF
Match sailors with
MTF resources
Sending CO
Others’
recommendations,
Receives OSDR
Instructions,
Check sheet, CO
Authority
Responsible, not held
accountable for E/R,
busy
Knows the sailors, but
not intimately; no screen
training.
Little or No
authority over
family or MTF
Finish task quickly
within standard
Receiving
CO
Overseas screening
report, check-in interview
Check-in process,
E/R request, OSDR
Avoid Gapped billets
Knows how to assess
suitability during check
in
Can request E/R
and issue OSDR
Warm body for a full
tour with no hassles
Sending
MTF
Sailor self-report,
medical records, can
order tests
Instructions,
Check sheet
Not held accountable,
busy with other things
Medically trained, may
not be EFMP or screen
trained
Little or No
authority over
family
Finish task quickly
within standard
Receiving
MTF
Overseas screening
report and medical
records
Check-in process,
E/R request, OSDR
Responsible for
treating sailor and
dependents
Knows own MTF
capabilities.
Can request E/R,
send OSDR, and
liaison w/ EFMP
Match sailors with
MTF resources
EFMP
MTF referral or selfreferral
E/R request
Enroll all who need
services
Knows capabilities of
MTF by location
Mandatory EFMP
enroll, but no teeth
Match sailors with
MTF resources
Sailor
Orders,
Rumors about EMFP
career impact
Check sheet
needed
Pay, Career, not held
accountable for nondisclosure
Understands purpose of
screen; may not know
steps
Knows hidden
issues; must
cooperate
Money, promotion,
overseas tour
= Supports effective performance
= Neutral
= Undermines effective performance
Questions & Contacts
Aaron U. Bolin --- [email protected]
Phone: (901) 874-2961
www.hpc.navy.mil
http://www.usajobs.opm.gov/
Human Performance Improvement
(In a Nutshell)
• Specify a strategic or business goal
• Compare baseline measure to ideal to define a gap
• Data collection and analysis to identify causes of gap
• Identify appropriate interventions matched to causes to
eliminate performance gap
• Consultation with the sponsor to select interventions
• Implementation, monitoring, and evaluation
10
Points of Leverage
Information
Tools &
Processes
Incentives
Motivation
Abilities
Knowledge
& Skills
IMPACT
COST
11
Primary Causes of Low Performance
Poor Feedback
60%
High Stress
40%
No Performance Standards
39%
Lack of Individual Goals
37%
Rewards Not Performance Based
31%
Poor Performance Rewarded
31%
No Career Planning
28%
Fear of Failure
23%
Inability to Envision Success
22%
Lack of Training
17%
Inability to Concentrate
14%
Low Self-Esteem
9%
Low Compensation
8%
Note. Many performance problems have more than one cause
12
Source: The Conference Board
Takeaway
• Selection and training are necessary but not sufficient for
superior performance
• Superior performance normally requires a alignment of the
complete human performance system
13