Essential Standards & Implementation
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Transcript Essential Standards & Implementation
FDAP Workshop
David Finney
Social Care Consultant
11 November 2010
Aims of workshop
Think about quality
Fit for purpose
Measurable change
Continual Improvement
Think about excellence
Exceeding the mark
Going the extra distance
Focus of this workshop
Care Quality Commission definitions
Overlap with NDTMS, Supporting People, TOPS &
others
Examples from the CQC “Provider Compliance
Assessment” document
Think about – what we mean by outcomes – and
how this links with commissioners expectations
From Standards to Outcomes
From ...“You will have.....
“three meals a day, including at least one cooked
meal,....etc”
To...“You demonstrate that ...
“people who use services are supported to have
adequate nutrition and hydration”
From Standards to Outcomes (2)
“The home carries out a needs assessment covering: Suitable accommodation & personal support
Meaningful education, training and/or occupation
Family/social contact
Provision of disability equipment
Method of communication
Etc
“People who use services experience effective, safe
and appropriate care, treatment & support that meets
their needs and protects their rights”
From Standards to Outcomes (3)
From inputs to outcomes
From processes to experience of people in services
Generalised statements – allows for flexibility
Example: Care is “centred on them as an individual and
considers all aspects of individual circumstances”
Means – you need to demonstrate that ........
How to measure quality?
Demonstrate that you have the evidence that
outcomes are met
Say how the “experience of people using services” is
improved through service delivery
Outcome Evidence (1)
Principles
Show how individual needs are met
The views of people using services
Describe the experience people have
Say how equality, diversity & human rights are protected
Show how people are directly involved in decision
making about:
Planning their own care
Running of the establishment
Describe how people are kept safe
Outcome evidence (2)
Policies & procedures?
List is not enough – not sufficient on their own
Say how put into practice to ensure needs are met
Impact they have on outcomes
How help meet needs
How people are involved in their development
How they are reviewed
Outcome evidence (3)
Summary
Best evidence comes directly from clients
Focus on the experience of individuals
Demonstrates:
Appropriate assessments and care planning
How risks are addressed and minimised
How feedback has been listened to
Results of any improvements
Great sources of evidence
Written comments from service users or carers
Notes of community meetings
Where do we find the CQC
outcomes?
CQC – what they expect (1)
Regulation 10
Registered person must:“Regularly assess and monitor the quality of the
services provided in the carrying on of the regulated
activity....”
CQC – what they expect (2)
Regulation 10
The Registered person must send to the Commission,
-when requested to do so:-a written report - (quality monitoring)
-Together with any plans for improving the service
So – Self Assessment is the key
Written Report?
The Provider Compliance Assessment Report (PCA)
Provider Compliance Assessment
Outcome 4 (Regulation 9):
Care and welfare of people who use services
Ensure effective, safe and appropriate, personalised care, treatment
and support through coordinated assessment, planning and delivery
4A
Provide evidence that demonstrates that people who
use services have safe and appropriate care, treatment
and support because their individual needs are
established from when they are referred or begin to use
the service.
Green
Yellow
Amber
Red
Amber
Red
Summary of evidence to support the outcomes described in 4A
Manage risk through effective procedures
4B
Provide evidence that demonstrates that people who
use services benefit from a service that has effective
procedures and arrangements in place which have
outcomes described in section 4B.
Green
Yellow
Summary of evidence to support the outcomes described in 4B
Provider Compliance Assessment
Covers 16 Outcomes – in 16 sections
Is a “living document” – continually updated
Any outcome can be singly requested by CQC
Asks for evidence for each “prompt”
One for each “location”
How do providers fill in the
summary of evidence?
Look at key principles in each outcome
Assess for compliance
Identify if an action plan is needed.
Lets look at an example!
Outcome 1 – Involvement & information
Note that there are some which apply specifically to
“Residential Substance Misuse Services” 1L
Work through some of the prompts
Involvement & Information
Outcomes 1
General principles
How do you –
help people understand the options open to them – to enable them to make
an informed choice
Brochure
Rules and restrictions - explained
Treatment philosophy
Pre-assessment phase
Make sure people can have a say about how their individual needs are met
Assessment conducted in cooperation with a client
Individual needs & preferences are highlighted
How treatment programme meets their needs
Includes equality & diversity information
Involve people in the running of the service
Community meetings
Policy review
Privacy & dignity – how maintained?
Personalised care & support
Outcomes 4, 5 & 6
Make sure people have –
Personalised care plan
Involvement in drawing up care plan
Involved in reviewing care plan
Health issues are well documented
Healthy living choices – including nutrition - outlined
Cooperation with other providers/professionals
Protocols or agreements in place
Discharge arrangements are thorough (see 4N & 4O)
Safeguarding & Safety
Outcomes 8,9,10 & 11
Safeguarding
Cleanliness & Infection control
Management of medicines
Premises & equipment.
Safeguarding
Principles
Take action to identify and prevent abuse
Staff and s/u understand aspects of abuse – 7Q
Guidelines for staff
Respond appropriately when abuse suspected
Have local safeguarding procedures available
Have internal procedures regarding safeguarding
Understand how diversity influences safeguarding
Protect others from negative behaviour
Specific procedures regarding money – 7M
Premises
Outcomes 10 & 11
Regulations specify: Suitable design & layout – sharing & room sizes n/a !!
Security
Maintenance
Specific issues
Suitability – you explain
Legislation – H&SAW, Fire, COSHH, DDA, Food, Elec
Disposal of clinical waste
Risk assessment – include self harm – 10P - RSM
Space – toilets, therapeutic activity, outdoor – 10M
Staff
Outcome 12
Requirements
Recruitment – checks, qualified, legally in UK,
registered with professional body.
Employment practice – job description, roles &
responsibilities
Agency – need written confirmation of checks
Expectations – (which accord with excellence)
Communication
Promote independence
Identify & respond to changing needs
Aware of company policies & procedures
Staffing
Outcome 13
Sufficient staff
Competencies
Qualifications
Skills
Based on a needs analysis
Management structures that enable effective
maintenance of staffing levels
Respond to changing circumstances – leave,
sickness, vacancies, emergencies
Supporting Staff
Outcome 14
Induction
Skills for Care – 14E
Learning & development (contributes to excellence)
Based on needs of people using service
Plan which covers mandatory & sector requirements
Record of staff attendance
Resources made available
Supervision
One to one or group – so can be peer support
At a time & frequency agreed with line manager
Quality & Management
Outcome 16
Relevant sources: Feedback from people who use services
Observations
Audits
Adverse events, incidents, errors & near misses
Comments & complaints
Investigations into misconduct
Expert bodies
What about your clinical governance arrangements?
The CQC system (1)
The Quality Risk Profile
The CQC system (2)
Wide range of sources of information
Stakeholders
Own surveys
Direct contact with service – telephone or visit
“Intelligence” – safeguarding, complaints, notifications
Provider Compliance Assessment
Excellence (1)
SCIE have identified four key areas:
Control over significant life decisions
Day to day choices for the individual – decision to participate
How a place is run – community meetings
Management listen to staff & service users
Evidence of changes as a result of listening
Positive relationships
Partners/family/friends /community – a process
Staff treat with dignity – match this with challenge!
Focus on people as individuals – personalise the programme
Sensitivity to changes in peoples lives
Excellence (2)
Meaningful activities
Finds out what people want to do – emphasize agreement in
participating in treatment
Seeks to develop independence – emphasize goals of treatment
Community activities – challenge to consider external
Organisation factors
Quality assurance through review -learning organisation
Commitment to excellent outcomes for service users
Commitment to staff development
Introduction in Spring 2011.
The ongoing journey
Have you got an approach to the CQC Assessment?
What elements of excellence are you aiming for?
Is there crossover with NDTMS, TOPS & SP Quality
framework?
Is there a better way?
And finally
Training – Consultancy – External review
Simplex solutions
Best of luck for the future
[email protected]
www.davidfinney.org.uk