Transcript Driving Quality Improvement in Radiology and Clinical Oncology

Care Quality
Commission:
Our new
approach
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Our purpose and role
Our purpose
We make sure health and social care
services provide people with safe,
effective, compassionate, high-quality care
and we encourage care services to
improve
Our role
We monitor, inspect and regulate services
to make sure they meet fundamental
standards of quality and safety and we
publish what we find, including
performance ratings to help people
choose care
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New operating model
Surveillance
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Improvement through regulation
The Mum Test
Caring?
Is it good enough for my Mum?
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Is the service safe?
By safe we mean that
people are protected
from abuse and
avoidable harm
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Is the service caring?
By caring, we mean that
people are treated with
kindness and
compassion, and their
dignity is respected
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Is the service responsive?
By responsive, we mean
that people get the
individual support, care
and treatment they need;
that they are involved in
decisions, and they are
listened and responded to
that reflects their needs
and concerns
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Is the service effective?
By effective, we mean
that people experience
the best possible health
and quality of life
outcomes
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Is the service well led?
By well led we mean that
the leadership, management
and governance of the
organisation assure the
delivery of high quality
person centred care,
supports learning and
innovation, and promotes an
open and fair culture at all
levels
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Ratings
All inspections under the new approach will ultimately
result in ratings
We will use a four point scale
Outstanding
Good
Requires improvement
Inadequate
Ratings will always take account of data/intelligence
and what we see and hear at inspections.
We will use judgement to combine multiple factors
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Four point scale
High level characteristics of each rating level
Innovative, creative, constantly striving to
improve, open and transparent
Consistent level of service people have a right to
expect, robust arrangements in place for when
things do go wrong
May have elements of good practice but
inconsistent, potential or actual risk, inconsistent
responses when things go wrong
Severe harm has or is likely to occur, shortfalls in
practice, ineffective or no action taken to put
things right or improve
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Why does this matter?
People
are at
the
heart
of it
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Thank you
www.cqc.org.uk
[email protected]
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