Transcript Creating an Information Agenda for Sustained Competitive

Information Management Software
Information Management Software
Creating an Information Agenda
for Sustained Competitive Advantage
IRISLink February 3rd 2009
Ken Bisconti
IBM Software Group, Information Management
Vice President ECM Products & Strategy
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© 2008 IBM Corporation
Information Management Software
Information Management Software
Our Environment is Changing Dramatically
Organizations Must Take a Different Approach
Globally Integrated Enterprises
75% of CEOs plan to actively enter
new markets1
Adaptive Enterprises
Eight out of ten CEOs see
significant change ahead1
Risk Adjusted Enterprises
87% of risk goes beyond financial –
strategic, operational, geopolitical,
environmental and legal2
12008
IBM Global CEO Survey
22008 IBM CFO Survey
© 2008 IBM Corporation
Information Management Software
Information Management Software
Strategic Business Imperatives Are Driving
Investments
These Vary by Industry…
Banking
Retail
…deliver better
visibility into
financial risk
…enable more
dynamic
demand
planning
Insurance
…increase
customer
profitability
Manufacturing
…drive
manufacturing
efficiencies
Healthcare
Telco
…improve
customer
experience
…address risk
& compliance
requirements
Government
…enable more
agile
government
services
© 2008 IBM Corporation
Information Management Software
Information Management Software
Focus on Business Optimization is Accelerating
Creating an Information Agenda now is critical for sustained competitive advantage
Business Optimization Growth
is 2 Times Faster than
Business Automation Growth
Information Agenda
11.1% CGR
$117B
5.1% CGR
$594B
IT Spending Estimate*
2008
Application Agenda
Includes Hardware, Software and Services. Does not include Networking, Printer, or Standalone Printer or PC Markets. CGRs 2006 – 20011.
Opportunity estimates based on analysis done by the IBM Market Intelligence Department. IBM Market Intelligence data is provided for illustrative purposes and is not intended to be a guarantee of market opportunity.
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© 2008 IBM Corporation
Information Management Software
Information Management Software
Information On Demand: Unlocking Business Value
Impacting every product line… delivering great client value…
Impacting every product line…
Business Intelligence
& Financial Performance Management
Information Integration &
Master Data Management
Content & Image
Management
Database
Management
A leader in every category…
Forrester
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Business Performance Solutions
ETL Tools
BPM for Document Processes
ECM Suites…
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Optimize
Business Performance
InfoSphere
Establish, Govern &
software
Deliver Trusted Information
Optimize Content-based Operational
FileNet
software
& Compliance Processes
Manage Data
DB2
Informix
software software
Over its Lifetime
Cognos
software
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Clients and Business Partners agree…
Since the IOD Initiative Launch 3 Years Ago…
Over 10,000 New Clients
Over 2,000 New
Business Partners
So, what is the next
step?
Gartner
and many other firms…
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Corporate Performance Mgmt.
Business Intelligence Platforms
Data Warehouse DBMS
Data Quality Tools
Data Integration Tools
Customer Data Integration
Enterprise Content Mgmt.…
20% CAGR Revenue Growth*
*IBM Information Management Software Revenue for 12 months ending in June 2006 to 12 months ending in June 2008
© 2008 IBM Corporation
Information Management Software
Information Management Software
A Multitude of Information Projects
Each successful in its own right; but limited speed and flexibility…
Large Global Bank
• 5 data warehouse projects in 5 years
• Large customer call center deployment
• Reengineered CIF System
• Millions invested
“I still can’t sleep at night;
I don’t have a real time and accurate view into my risk posture” - Chief Risk Officer
“I still can’t tell you who our most profitable customers are, let alone serve them
well across my channels” - Chief Information Officer
Multi-channel Apparel Retailer
• 3 brick & mortar and 1 web channel
• Multiple customer loyalty systems
• Multiple call centers
• 1 credit card
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© 2008 IBM Corporation
Information Management Software
Information Management Software
Bridging the Gap
Becoming an Information-Based Enterprise
Unlocking Business
Value
Transform information
into a trusted asset …
Desired State
Risk
Insight
Perfect
Invoicing
Citizen
Centricity
Agile
Government
Flexibility & Speed
Information
Based Enterprise
Current State
Information Intensive
Projects
© 2008 IBM Corporation 7
Information Management Software
Information Management Software
Bridging the Gap
Becoming an Information Based Enterprise
Adaptive
Business
Performance
Business
Value
Real-time Single
View of the Truth
Focus on Data
And Reporting
Data to Run the
Business
Information as a
Competitive
Differentiator
Information to
Enable
Innovation
Information
in Context
Basic Information
Interaction
Information as a
Strategic Asset
Flexible
Information
Architecture
Information to
Manage the
Business
Maturity of
Information Use
© 2008 IBM Corporation
Information Management Software
Information Management Software
Information Maturity
New York State Department of Taxation
Extracting
intelligence
from
consolidated
information
Decrease
filing errors
and increase
turnaround
Information to Enable Business
Flexibility
Entity Analytics for Fraud
Detection
2006
Business Value
Improve
citizen and
business
satisfaction
and
response
time
2007- 2008
End users interact directly with
relevant tax data with XML data
using Workplace Forms
2004-2006
Enhance Citizen Services
Data Consolidation
Consolidate multiple tax
Data stores and reporting
Records Management
Reduce
administrative
costs through
efficiencies
Information Management Evolution
© 2008 IBM Corporation 9
Information Management Software
Information Management Software
Unified Information Management Strategy
Information
Agenda
What’s needed…?
for Government
1. Data
3. Information
4. Business
management
integration layer…
intelligence
layer… &
…to manage
performance
data over its
management
lifetime
A layer…
unified
enterprise
information
infrastructure…
2. Enterprise content
management
…to optimize
…to establish,
govern
layer…
and delivercontent,
trusted
process
and
information
compliance
management
…tooptimize
unlock
…to
the
business
business
performance
value of
information
© 2008 IBM Corporation10
Information Management Software
Information Management Software
Information Agenda Guide for Government
Improve organizational
performance, shared
services
Gain control of
data across
siloed systems
Establish
business
controls,
auditing and
records
verification
Achieve enterprise view of
the citizen for Social
Services across all
channels
Strategic
Imperatives
Business
Objectives
Core
Management
Processes
Securing data and identification
(identity resolution, biometrics, fraud
elimination)
© 2008 IBM Corporation11
Information Management Software
Information Management Software
Information Agenda Guide for Government
Built from extensive IT project
experience with IBM customers
worldwide
© 2008 IBM Corporation12
Information Management Software
Information Management Software
Information Agenda Guide for Government
Manage Costs & Reduce Operating Expenses
© 2008 IBM Corporation
Information Management Software
Information Management Software
Becoming an Information Based Enterprise...
Establish an information-driven
strategy & objectives to enable
business priorities…
Discover & design trusted
information with unified
tools and expertise to
sustain competitive
advantage over time…
Accelerate informationintensive projects aligned
with the strategy to speed
both short-term & long-term
return on investments…
Deploy open and agile
technology and leverage
existing information assets for
speed and flexibility…
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© 2008 IBM Corporation
Information Management Software
Information Management Software
Information on Demand Assessments & Workshops
Accelerate the Development of Your Information Agenda Roadmap
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Self-Assessment
Health Check
Identifies your level of maturity
in leveraging information as a
strategic asset
Roadmap Workshop
Quick Value, Near-term
Short term roadmap
with distinct set of
actionable projects
that move you towards
enterprise information
infrastructure
Solution Pilot Workshop
Comprehensive, Long-term
Business case and high level
plan for the first project to
deliver business value now
and in the long-term
© 2008 IBM Corporation15
Information Management Software
Information Management Software
Information on Demand Self Assessment
Free!
•Information Maturity Heath Check
Contact [email protected]
Take the Information
On Demand selfassessment now to
check your company’s
information maturity
level and receive
recommendations for
improvement……
© 2008 IBM Corporation16
Information Management Software
Information Management Software
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© 2008 IBM Corporation17
Information Management Software
Information Management Software
Information Agenda Guides & Workshops
Industry tailored sessions to guide future state design, identification of key information requirements and gap analysis
Banking, Financial Markets & Insurance Guides
• Banking Information Agenda Guide
• Insurance Information Agenda Guide
Industrial & Manufacturing Guides
• Automobile
• Aerospace
• Electronics
• Industrial Products
• Chemical & Petroleum*
Retail Guide
Consumer Products Guide
Travel & Transportation Guide*
Energy & Utilities Guide*
Healthcare & Life Sciences Guides
• Payer
• Provider
• Pharma
Comm. Service Provider Guide
Media & Entertainment Guide*
Government Guides
• Federal
• State & Local Government
Communications
Industry Wheel
Workshops & Guides…
• Workbook and Roadmap Templates
• Information Governance Best Practices
• Led by Subject Matter Experts across IBM
* available in October 2008; Other guides available now
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© 2008 IBM Corporation
Information Management Software
Information Management Software
Information Accelerators
Industry specific assets to speed deployment
Banking & Financial Markets
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Risk Adjusted Profitability
Branch Performance
Retail Banking Customer Segment Performance
Corporate Banking Customer Segment Performance
Relationship Pricing for Commercial Banking
Customer Service
New Account Opening
Silo Optimization
Lending
Mortgage Loan Processing
New Account Opening
Financial Markets Data Assessment (GBS)
Banking Risk Analytics
Risk Management Cockpit (GBS)
Risk Adjusted Profitability (GBS)
Banking Data Integration (GBS)
Customer Data Management (GBS)
Anti-Money Laundering (GBS)
Derivatives Confirmation
Fraud and Abuse (GBS)
Customer Care & Insight Solution (GBS)
Banking Industry Models
IBM Banking Customer Care & Insight Framework
Financial Consolidation
Budget and Control
Insurance
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Product Profitability
Claims Management
Claims Submission Automation
Insurance Industry Models
Insurance Self Service
New Business Processing
Insurance Scorecard
Transportation
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Bill of Lading/Manifests
Customer Service
Container Billing
Claims/Case Management
Maximo for Transportation
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Government (Fed. & Central)
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Program Objective Memorandum
Case Management
Death Registry
Defense
Agency Management
Government Program Management
Crime Information Warehouse (GBS)
Maximo for Government
Healthcare
Healthcare Providers
• Master Patient Index
• Enterprise Health Analytics
• Content Connector
Health Plans
• Health Information management
• Health Plan Industry Models
• Enterprise Information Management
• Customer Care and Insight for Health Plans
• Risk, Fraud, and Compliance for Health Plans
Accelerating Time-to-value…
• 140+ Industry-specific Assets
Life Sciences
• 50+ Performance Management
• 45+ Enterprise Content Management
• 45+ InfoSphere
Education
• 6 IBM Industry Models Energy & Utilities
• 30 Information Intensive Applications
Chemical & Petroleum
• 10+ GBS Analytical Assets
Government (State & Local)
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Municipal Performance Management
Court Management
Fraud Investigation
Real ID Act
Retirement and Pensions
Unemployment
Workers Compensation
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Clinical Trial Management
Clinical Trial Enrollment Forecasting
Sales Quota Allocation
Samples Optimization
RFID Information Center / e-pedigree
Maximo for Life Science
Pharmaceutical Track & Trace (GBS)
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Asset Plant Lifecycle Mgmt.
Central Engineering
Rate Case
Aging Workforce
Embargo
Violations
Intelligent Utility Network
Maximo for Nuclear Power
Maximo for Utilities
Maximo for Oil & Gas
• Enrollment & Tuition Planning
• Position Planning for Higher Education
• Upstream Oil & Gas Planning
Retail & Distribution
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Store Operations (P&L)
Store Development
Strategic Promotion Planning
Financial Merchandise Planning
Financial Workbench & Scorecard
Customer Service
Vendor Management
e-Commerce Integration
Supplier MDM
PIM for e-Commerce
Retail New Product Introduction
RFID Information Center/e-pedigree
Retail BI Solution (GBS)
Retail Data Warehouse Model
Cross-Industry/Functional
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Expense Planning & Control
Workforce Planning
Strategic Financial Planning
Sales Planning & Forecasting
Sales Compensation Planning
Initiative Planning
Strategic Long-Range Planning
Allocations Planning
Risk Analysis
Strategic Finance
Capital Expenditure Planning
Discretionary Capital Expenditure Mgmt.
Workforce Resource Management
Close, Consolidate & Report
Management & Financial Reporting
Bill of Lading/Manifests
Customer Service
Container Billing
Claims/Case Management
Data Conversion for Maximo (GBS)
E-discovery Manager
Compliance Warehouse Legal Discovery
Workforce Performance Application
Aggregate Spend Management (GBS)
Industrial & Manufacturing
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Sales & Operation Planning
Sales & Operation Planning Executive Review
Trade Promotion Management
Asset Management
EE Drawing Manager
Project Management
Plant Lifecycle Management
Customer Service
New Product Introduction
Automotive Quality Insight
Communications
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Customer Service
Customer Billing
Compliance
Telecommunications Data Warehouse (GBS)
Telco Data Warehouse Model
Simple Order (GBS)
Netcool Impact
© 2008 IBM Corporation
Information Management Software
Information Management Software
Information On Demand Competency Centers
Services to help you build information centers of excellence
Enable organizations to establish their own competency
center to empower and support their information agenda
• A virtual or fixed team within an organization
• IT & line-of-business professionals
• Focused on building expertise across the
technology, process & skills required to deliver
business solutions
…Everything organizations need to design,
establish & run a competency center…
• Provides many services to the business…
• Business analysis, information governance, bestpractice repositories, and support & education
Services
• Expertise matching your
Information Agenda. Covering
people, process & technology
• Today: IOD CC Foundation
Services. Integrated services
across information lifetime.
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On-line Community
• Dedicated to sharing best
practices.
• Today: Now spanning
warehousing, data integration,
and BI&PM
Research & Solutions
• Primary and secondary
research, best practices, howto guides, white papers, books
• Today: Expanded to span
integration topics
© 2008 IBM Corporation
Information Management Software
Information Management Software
Market Leaders are Focused on Leveraging
Trusted Information for Competitive Advantage
Understanding 3 million
members & 630,000 providers
Understanding needs of 20
million customers
10,000 branches serving
125+ million customers
50 brands worldwide
Growth in 12 Asian countries
Moving from policy-based to
customer-centric after mergers
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Improved provider satisfaction
to over 90%
Improved sales responsiveness
for #1 market share
Reduced time to spot new trends
from 7 weeks to 7 seconds
Increased daily deliveries
by 100%
Improved customer satisfaction
and drove cross-selling
© 2008 IBM Corporation
Information Management Software
Information Management Software
You Can Take The Lead
Start with your current project and lead the journey
Creating an Information Agenda helps transform information into a trusted
strategic asset that can be rapidly leveraged across applications, processes
and decisions for sustained competitive advantage.
Expanded Value
• Foundational Tools help convert your information into a trusted
strategic asset
• IBM Information Agenda Guides and Workshops
guide future state design, identification of key information
requirements and gap analysis
• Information Accelerators Industry specific assets to accelerate
your business value roadmaps
• IBM Information On Demand Competency Centers help you
build information centers of excellence
Strong Eco-systems
• Over 35,000 people, cross-company, IOD-focused…
• Over 2,000 New Business Partners have joined since 2005…
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© 2008 IBM Corporation