Transcript Intelligent Documents

GSTS Action Plan Q4
Staff
Action
Outcome/Further Action
Action
By
Target
Completion
Knowledge of staff
Training and Retraining On
“Ask Me” program
FAQ booklets with Tamil
translation
F/O,H/K,F&B and Engg team members will be re trained
on how to retrieve information from “Ask Me” and strict
auditing will be carried out on monthly basis by Training
Manager. The audit scores will be announced during
monthly Town Hall
A quiz on “Ask Me “will be conducted on every town hall to
enhance the product knowledge of staff , first Monday of
the month.
FO, HK, F&B Service and Engg team members will be
Retrained on FAQs.
Retrain the team on Body language, Voice modulation etc
by March 31st by Training Mgr.
The trained auditors will continue audit “FAQ” on daily
basis on random basis and present audit report on
monthly basis
Department scoring less than 80% during audit will be
retrained in March 2011 again.
All Rights Reserved © Intercontinental Hotels Group
Training
Manager
/DHs
Training by 31st March
11
on going.
31st March 11
Training
Manager and
HODS
Audit will be on going
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GSTS Action Plan Q4
Staff
Action
Outcome/Further Action
Action
By
Target
Completion
Knowledge of staff
Product Knowledge-
Notice Board updating
competition
Continue with the New briefing sheet for each department
and each briefing sheet will include questions on product
knowledge which will be asked during briefing son daily
basis.
HODs
Monthly Departmental Notice board updating competition
based on IHG information , Wheel action plan etc will be
conducted department wise Quarterly and will be
rewarded during monthly town hall.
HODs/Traini
ng Mgr
All Rights Reserved © Intercontinental Hotels Group
Being practiced and
On Going
On going
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