Transcript Maximo Overview - Clark County School District

Welcome
To Maximo Overview
Maximo Enterprise Suite
Overview
Clark County School District
Facilities Division
Maintenance Department
2007
Definition
 Computerized Maintenance Management
System (CMMS)
 mro Software an IBM Company
 Maximo – a internationally recognized
leader in CMMS Applications
 Data Input/Retrieval allows for analyzing
and reporting on all facets of facility
maintenance.
Definition
 Allows the Department ability to continually
improve on our processes.
 Gives our customers increased ability to
view and manage their facility’s
maintenance requests
 Allows for increased planning and efficiency
of all future concerns of facility maintenance
History (Pre Maximo)
 Approx. 90,000 Work Orders per year went through the
previous system (WOST)
 Difficult to track expenditures
 Not able to maintain asset database/history
 Not accessible to Technicians in the field
 Required a variety of “homegrown” spreadsheets and
database for historical data
 Not robust enough to account for all facilities and all
maintenance requests and actions
 Interface not user friendly
 Not able to interface with ERP plans for the CCSD
Maximo Facts
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Manages Maintenance at 508 CCSD facilities
Tracks Maintenance and Status of 26,000 Assets
Manages Access to over 1,650 Maximo Users.
Manages Work Assignments, Planning,
Scheduling, Reporting and Communications for
135 Specialty Technical Crafts
 Maintains Records for nearly 2,000 People in the
Work Orders Distribution and Completion Chain
Maximo Today
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Priority One: 1,400 Responded to Since Oct 06
Priority Two: 6,000 Responded to YTD
64,000 Priority Three Requests Since October 06
4,000 Work Orders Generated During the First
Week of School 2007
 81,000 Service Requests Managed Since Oct 06
 107,000 Work Orders Managed Since Oct 06
Maximo Users
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Service Requesters (at Each Facility)
Maintenance Department
Requirements
Warranty
Telecom
Grounds
Food Service (Kitchen Equipment)
Environmental Services
Security Systems (School Police)
Future Users: Operations, Special Projects
Priority System
Measurable Goals
 Priority 1: Safety and Security of Students and
Personnel
-- Respond Within 4 Hours
 Priority 2: Possible Safety/Security and/or Damage
to Facility may Result
--Respond Within 24 Hours
 Priority 3: General Repairs of Facility
--Respond Within 30 Days
 Priority 4: Rehab/Remod Projects, Preventive Maint
--Respond Within 1 Year
Service Request Priority
 “Abuse” of Priority System Causes Technicians to
be Dispatched Away from High Priority Work
 Your “Emergency” may be one of Several
 Our Resources get Spread Thin During Extreme
Weather Conditions
 We Never Ignore any Request
 Your Priority 1 or 2 Request is Being Handled
Immediately – be Accurate about the Priority
 The Safety, Security and Comfort of our CCSD
Students and Staff is our Prime Concern
Customer Service
 We are Motivated by
Your Satisfaction
 Provide us with Input
via our Constructive
Comments Survey
 Interact: District Link,
Maintenance Facilities,
Survey Form, New
Satisfaction Survey
Customer Service
 All of our Maintenance Personnel Receive
Customer Service Training (RAVE 1 and 2)
 Remind our Technicians to Display CCSD
Identification Card for Everyone’s Security
 Provide a Log to Sign-in and Sign-out
 Your Primary Contact for Questions
Regarding Maintenance of Your Facility is
Your FSR
 For Maximo Help Call: 387-0708
We Need Your Help
 Do not Allow Objects (Purses, Computers...) to
Block the Energy Management Sensors
 If Your Service Request Involves Vandalized
Property/Equipment, Check Vandalism Box
 If Your Service Request Involves Theft of Copper
Wires/Piping, Type “Copper Theft” in the Long
Description, so we can Plan for Materials Needed
 Monday Mornings, Before School Start is a Perfect
Time to have Custodian Walk the Grounds and
Check for Vandalism, Copper Theft, etc.
– Look for Lighting Issues in Parking and Fields (High
Copper Theft Areas)
We Need Your Help
Facility Security
 Key Control
– Report Lost Keys to CCSD Police Immediately
 Closed Circuit TV System
 Alarm System
IMPORTANT NOTE:
 REKEYING A FACILITY IS COSTLY AND
SHOULD BE A LAST RESORT ONLY
Work Flow - People
Basic Outline
 Service Requesters
 Requirements FSRR/FSR
 Dispatch (Emergencies
and Urgent – Straight to
Workers in the Field)
 Coordinators
 Supervisors (Departments
Outside of Maintenance if
Necessary)
 Technicians in the Field
Work Flow Basics
Step by Step
 Requester Entry of Problem,
Asset #, Rooms Effected…
 Review by FSRR, Prioritized
and Routed to Dispatch or for
Investigation by FSR
 High Priorities to Dispatch
 Routine Priorities to Section
Coordinators
Maximo Applications
Work Order Assignment
 Match Specialties With
Proper Work Orders
 Match Work Assignments
With Available Laborers
 Shows Dispatchers
Laborers that are Available
for Priority Work Orders
 Calculates a Laborer’s
Available Work Time
 Supervisory Tool for
Manning Forecasts
Maximo Applications
Work Order Actuals
 Technicians Performing
the Maintenance Enters
Labor Hours, Materials
Used and Failure Info
 Asset Number is Crucial
for Failure Reporting
 Completed Work Orders
are Reviewed by Section
Coordinators Prior to
Closing
Maximo Applications
Purchase Requisitions
 Request for Materials
and Services
 Initiated at the
Technician Level
 Can be Used for
Projects with Multiple
Work Orders
 Will Integrate With
SAP in the Future
Maximo Applications
Locations
 Separate Data by Facility
Type (Reporting)
 Flow Requests and Work
Orders to Proper Rep
 Maintain Cost Histories
 Schedule and Assign Work
Geographically
 Assign/Move Assets
 Maintain Maximo’s
FSRR/FSR Database
 Administer Maximo Site
User Rights
Maximo Applications
Asset Management
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Bar Code Identification
Record Maint. History
Show Real-time Status
Analyze Failure Data
Move/Decommission
View Specifications
Make Future
Purchasing Decisions
Maximo Applications
Portable Buildings
 Database of
Specifications
 Tracks Placement of
Moved and New
Portables
 Maintenance History
Moves With Portable
 Ability to Report on
Individual Units or all
Units at a Site
Maximo Applications
Life Cycle Asset Tracking
 Manage Maintenance of
Systems Having a
Measurable Lifespan
 Running Tracks,
Carpeting, Flooring, Paint,
Paved Surfaces
 To Plan for Replacement
or Renovation and to Track
Lifespan of Various
Products
 To Study Means of
Expanding a System’s
Lifespan
Maximo Applications
Preventive Maintenance
 Automates the Process of
Scheduling Recurring
Preventive Maintenance
on Systems
 Organizes Routes to
Achieve Maximum
Efficiency for PM Crews
 Ensures a System’s
Lifespan is Maximized and
Costly Repairs are
Avoided
Maximo Applications
Mobile Maintenance Vans
 At Site: Walk Through with Administration
and FSR to Develop List of Repairs to be
Made During MMV Visit.
 Maximo: MMV Dispatcher Reassigns
Priority 3 and 4 Work Orders for Facility
From Maintenance Core Shops to MMV
(Only Work That MMV is Capable of)
 Electrical, Carpentry, Plumbing and Painting
Maximo Applications
Warranty Contracts
 Future Program
 Will Manage Extended
Warranty Contracts on
Various Systems and
Items at Each Site
 Will Ensure That the
Appropriate Contractor
Performs Maintenance
on Warranty Items
Maximo Applications
Job Plans
 Step by Step Instructions
for Tasks
 Training Tool for new
Technicians
 Develops Work Standards
 Helps Plan Resource
Requirements
 Provides Refresher for
Infrequently Performed
Tasks
Maximo Applications
Reports
 Customized Reports
Based on User Needs and
User Security Rights in
Maximo
 Adobe Format for Easy
Access to Auth Users
 Electronic or Paper
 Detailed or Summary
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Some Areas Reported on:
Work Orders, Resources, Assets,
Purchasing, Service Requests,
Locations, Personnel, Regional,
Facility Type, Contracts
Helpful Terminology
 Service Request (SR): Your Request for
Service, Repairs or Maintenance Project
 Work Order: Your SR is Validated and a
Work Order is Generated and Distributed
 New: Your SR is not a Work Order yet
 Queued: Your SR has Become a Work
Order and the Problem is Being Addressed
 Resolved: Your Service Request’s
Associated Work Order was Completed
Helpful Terminology
 Closed: Your SR was Closed by the FSRR,
Check e-mail for Details…Or…
 Closed: Your SR shows Closed Status
Because the Work was Completed and the
Coordinator Reviewed the Work Order and
Closed it (Check Associated Work Order for
Details)
 Asset #: Bar Code Number on Systems
Throughout a Facility. Necessary for Asset
History, Facility Planning and Warranty
Information
Demonstration of Maximo
http://Maximo
Questions?
 Thank You!
 Maximo Help Desk: 387-0708
 Maintenance Dispatch 799-5269