Transcript User Needs Group

User Needs Group
(UNG)
Status Report to the Commercial Mobile
Service Alert Advisory Committee
September 19, 2007
Gary K Jones, UNG Deputy Chair
User Needs Group Successes
 Addressed the needs of the user
 General as well as needs for disabled and elderly
users
 Opt-out process
 Customer notification language
 Message generation and presentation
parameters
 Audio Attention Signal and Vibration Signal
parameters
 Considerations for future message profiles
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UNG Issues Addressed
 UNG has developed requirements and
recommendations for Individuals with Special Needs
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Found that most of the requirements benefit all subscribers
in an emergency
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A common audio attention signal and a common vibrating cadence to be
used solely for CMAMs
Do not require multiple key strokes to dismiss/save message; use A
familiar command, consistent with the other commands used for call or
message handling on the mobile device
Present most important information first
Keep language simple and avoid abbreviations
Provide a speech version; providers encouraged to provide text to speech
in some handsets
Investigate how the CMSAAC can help facilitate alternate delivery
mechanisms for small populations to sign up with third parties for
alternate format message delivery
Detailed requirements are for the text profile, however some general
requirements were developed for advanced/future profiles for messages
delivered in formats other than text
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UNG Issues Addressed
 The UNG has developed recommendations
under which electing CMS providers may offer
subscribers the capability of preventing the
subscribers device from receiving emergency
alerts, or classes of alerts.
 The UNG recommends a capability of opting-out of:
 all but the Presidential level messages
 all but the most extreme event warnings
 AMBER Alerts
 Actual implementation of these choices on a mobile
device should be left up to individual CMSP and their
vendors.
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UNG Issues Addressed
UNG has developed recommendations on the Consumer
Notification that will be issued by non-electing service
providers.
NOTICE BY CARRIER WHO, “IN WHOLE,” DOES NOT INTEND TO
TRANSMIT EMERGENCY ALERTS
NOTICE TO NEW AND EXISTING SUBSCRIBERS REGARDING
TRANSMISSION OF WIRELESS EMERGENCY ALERTS (Commercial Mobile
Alert Service)
[[WIRELESS PROVIDER]] presently does not transmit wireless emergency
alerts.
Notice required by FCC Rule XXXX (Commercial Mobile Alert Service).
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UNG Issues Addressed
UNG has developed recommendations on the Consumer
Notification that will be issued by non-electing service providers,
electing service providers and partially electing service providers.
NOTICE BY CARRIER WHO INTENDS TO TRANSMIT EMERGENCY
ALERTS “IN PART.”
NOTICE REGARDING TRANSMISSION OF
WIRELESS EMERGENCY ALERTS (Commercial Mobile Alert Service)
[[WIRELESS PROVIDER]] has chosen to offer wireless emergency alerts
within portions of its service area, as defined by the terms and conditions
of its service agreement, on wireless emergency alert capable devices.
There is no additional charge for these wireless emergency alerts.
Wireless emergency alerts may not be available in the entire service area
or on all devices. For details on the availability of this service and wireless
emergency alert capable devices, please ask a sales representative, or go
to [[INSERT WEBSITE URL]].
Notice required by FCC Rule XXXX (Commercial Mobile Alert Service).
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UNG Issues Addressed
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The UNG in conjunction with the other working
groups have developed recommendations on CMA
message elements.
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What’s Happening
Recommended Action (action to be taken)
Area Affected (In This Area)
Expiration time with Time Zone (Represented as a
distinct time – e.g., until 09:30 AM)
Sender Agency (agency type, i.e. police, fire,
national weather service, etc.)
Specific fields in the CAP message will be used by
the Alert Gateway to develop the CMA message and
send it to the carriers.
Example - Tornado Warning Take Cover Immed in
this area until 3 PM EDT NWS" (64 Characters)
Alternate “free text” mechanism proposed
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UNG Issues Addressed
 UNG Consulted with other working
groups in developing their
recommendations
 Audio Attention Signal and Vibration Signal
characteristics
 Acoustic parameters
 Duration and frequency
 Developed text strings associated with
the values in the CAP field
 Retransmission times
 Rebroadcast responsibilities
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UNG Issues Addressed
 Future Message Profiles
 Audio Alert Messages
 insure that speech is enunciated and presented at
a slow pace
 provide a text version along with the audio version
 Video Alert Message
 provide an audio description of the video content
as a separate multimedia audio component
 Multimedia Alert Message
 provide all information in text and graphical form
as part of the multimedia components and an
audio description of the important information
supplied in the graphic
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