Transcript Course Outline

Management Information
Systems
(MBA 642)
UCC Executive MBA Programme 2003 /2204
Fergal Carton
Dept. Accounting, Finance and Information Systems
Business Information Systems
Foundation
• Weeks 3 to 8 (31st January to 7th March):
– Fridays 9.00 – 11.00 am
• Lecturer : Fergal Carton
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Fergal Carton / AFIS
Dept. Of Accounting, Finance and Information Systems
O’Rahilly Building, 2nd Floor, Room 2.113
Tel: (021) 490 3734
Email: [email protected]
MBA 642 / BIS Foundation
Course objectives
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Week 3 : Overview of Information Systems
Week 4 : Enterprise Wide Applications
Week 5 : Inter-organisational systems (IOS)
Week 6 : Trends in MIS, current issues
Week 7 : Managing IS developments
Week 8 : Knowledge management
Fergal Carton / AFIS
MBA 642 / BIS Foundation
MBA 642 : Course Objective
• The role that information systems play in
the support and management of modern
organisations :
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Fergal Carton / AFIS
overview of information systems
current issues in information technology
information systems development
knowledge management
MBA 642 / BIS Foundation
MBA 642 : Course Assessment
• 1½ hour examination
• Answer 2 of 4 questions
• Questions
– 2 essay type
– 2 case study type
• Based on material covered in lectures
• Added marks for examples & illustrations
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MBA 642 / BIS Foundation
Overview of information systems
• Support day to day transaction processing
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Back-office (SCM, ERP)
Manufacturing (Scada, LIMS, …)
Engineering (CAD, …)
Front-office (CRM)
• Provide management information
– EIS
– Data warehouse
– Portal
• Collaborative tools for productivity (eg. MS-Office)
• Support links to business partners
– IOS, EDI, e-commerce, …
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MBA 642 / BIS Foundation
Transaction Processing Systems
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Data
Entry
Transaction
Processing
• Batch
•Online/Realtime
4
Document
and Report
Generation
5
Inquiry
Processing
3
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Database
Maintenance
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IT strategic grid
(McFarlan & McKenney)
HIGH
Strategic
impact of
existing
systems
LOW
Factory
eg. steelworks
Support
eg. cement
eg. credit card
Turnaround
eg. retailer
LOW
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Strategic
HIGH
Strategic impact of application
development portfolio
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Managing a company’s
resources
Business function
• Manufacturing
• Human resources
• Sales
• Supply chain
• Finance
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Resource
Inventory
Employees
Customers, orders
Suppliers
Stakeholders
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Business application architecture
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MBA 642 / BIS Foundation
Enterprise Resource Planning
Integrated
Production
Logistics
Planning
Sales
Customer/
Accounting
Distribution,
Employee
and Finance
Order
Management
Human
Resources
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MBA 642 / BIS Foundation
Key benefits of ERP?
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Single point of data entry
Reduces dependence on manual systems
Encourages standard practice / process
Opportunity to re-design business processes
Single technical platform (support)
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MBA 642 / BIS Foundation
ERP : the state of play
• High penetration rate in large businesses
• ERP seen as panacea to lack of control in subs
• Centralising of expensive IS resources
• CEO’s are “disappointed” with results
• Reporting weakness : need for data warehouse
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MBA 642 / BIS Foundation
Underlying trends
• Target SME
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SAP : mySAP and Top Manage
PeopleSoft : Accelerated Solutions
MicroSoft : Navision -> Microsoft Business Solutions
Oracle : Rapid Install
• Vertical solutions
– Real Estate (JDE)
– Retail Management System (MS)
– Professional Services Automation (MS)
• Portal technology
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MBA 642 / BIS Foundation
Source Pierre Audoin Consultants, quoted in Le Monde Informatique 25/9/02
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ERP : key implementation issues
• Data : quality of clean-up and conversion
• People : managing resources (IS, users, SI, …)
• Technology : performance and support
• Process : process re-design not contemplated
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MBA 642 / BIS Foundation
Customer Relationship
Management
Retention
Marketing and
and Loyalty
Fulfillment
Programs
Sales
Store Front
Customer
Cross-Sell
and Field
Up-Sell
Customer
Service
TeleSales
Service and
Support
Contact Management
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MBA 642 / BIS Foundation
Enterprise Application Integration
Customers
Enterprise Application
Cluster
Front Office
Applications
CRM Application
•Customer Service
•Field Service
•Sales Order
•Product Config
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Enterprise Enterprise Application
Cluster
Application
Integration
Back Office
Applications
ERP Application
•Distribution
•Manufacturing
•Scheduling
•Finance
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Supply Chain Management
Supply
Chain
Life Cycle
SCM
Functional
Processes
Commit
Schedule
Make
Deliver
Order
Commitment
Demand
Planning
Manufacturing
Planning
Advance
Scheduling
Transportation
Planning
Distribution
Planning
SCM
Integrated
Solution
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Internetworked Supply Chain Management
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Marketing Information Systems
Marketing
Information
Systems
Interactive
Marketing
Sales Force
Automation
Market
Research and
Forecasting
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Customer
Relationship
Management
Advertising
and
Promotions
Sales
Management
Product
Management
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Manufacturing Information Systems
Intranet
Computer Integrated Manufacturing
Manufacturing Manufacturing
Engineering
Resource
Execution
Systems
Planning
Systems
•CAD
•Production
Forecasting
•Production
Scheduling
•Quality Control
•Shop Floor
•Scheduling
•Machine Control
•Process Control
•Robotic Control
Remote
Worker
•CAE
•ComputerAided
Process
Planning
Supplier
Extranet
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Accounting Information Systems
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Financial Information Systems
Financial
Information
Systems
Cash
Management
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Investment
Management
Capital
Budgeting
Financial
Planning
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Human Resource Management
•Manpower
Planning
•Labor Force
Tracking
Training &
Compensation
Administration
Development
•Succession
•Contract
planning
costing
•Performance
•Salary forecast
appraisal plans
•Labor Cost
Analysis
•Turnover
Analysis
•Training
effectiveness
•Career
matching
•Compensation
effectiveness
•Benefits
Analysis
•Skill assessment
•Performance
evaluation
•Payroll
control
•Benefits
Administration
Staffing
Strategic
Systems
Tactical
Systems
•Recruitment
Operational
•Workforce
Systems
Planning
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Human Resource Management &
e-Business Systems
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Web-based human resource management systems
are:
 Revolutionizing the provision and access of HR
services to a company’s employees.
 Freeing HR professionals from performing
mundane tasks. Allows for more time to be
spent concentrate on strategic HR business
related tasks.
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MBA 642 / BIS Foundation
Tools for Enterprise Collaboration
Enterprise
Collaboration
System
Electronic
Communications
Tools
•E-Mail
•Voice Mail, I Phone
•Web Publishing
•Faxing
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Electronic
Conferencing
Tools
•Data Conferencing
•Voice Conferencing
•Videoconferencing
•Discussion Forums
•Electronic Meetings
Collaborative
Work
Management
Tools
•Calendaring
•Task and Project Mgt
•Workflow Systems
•Knowledge Mgt
•Document Sharing
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