Transcript CER - NETS Web

CER
(Cisco Emergency Responder)
Paul Dial and Teresa Shibao
Agenda
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What is CER
Terminology
Why CER is needed?
How CER Works
NCAR’s CER architecture
NCAR’s 911 Call Routing
What NETS needs to remember
What is CER?
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Cisco Emergency Responder
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An application running on a pair of servers (primary
and hot standby) that provide emergency service
personnel with the call back and location
information of the caller.
Terminology
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PSAP: Public Safety Answering Point
A PSAP is a call center that is staffed with emergency
dispatchers who receive 911 calls.
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ERL: Emergency Response Location
An ERL defines a physical area within a building or
property within which emergency response personnel
can find a 911 caller in a reasonable amount of time.
Why CER is Needed
(Call flow without CER)
Why CER is Needed
(Call flow with CER)
How CER Works
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Retrieves phone information from Communications
Manager
Retrieves phone location/port info from switches
Maps port/phone to ERL
Maps ERL to gateway to route outbound 911 calls
Routes PSAP call back to calling party
Notifies UCAR security via web, email, phone for all
911 calls.
NCAR’s CER Architecture
NCAR’s CER Architecture
NCAR’s CER Architecture (cont.)
NCAR’s 911 Call Routing
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9911 – Call routed directly to PSAP, NCAR
security also notified
1911 – Call routed to NCAR security, PSAP not
automatically notified
911 – Call routed to NCAR security, PSAP not
automatically notified
What NETS needs to remember
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Port labels in switches need to be correct. This
information is used by emergency services
personnel to locate the caller.
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IPT team adds new switches to CER. This
allows CER to track phones.
Questions?