Transcript No Slide Title

HPHConnect
Making Employee Health Benefits Easier to Manage.
HPHConnect is Harvard Pilgrim’s secure, high-speed connection to
administrative ease. For employers:
•View, manage and pay premium invoices online
•Review, edit and approve enrollments
•Enroll, disenroll and add employees and dependents due to qualifying events
•Manage and edit the Harvard Pilgrim employee roster
•Download the employee roster
•View Schedule of Benefits (SOBs) online
•Great features to come
All you need to get HPHConnected is a browser that supports high-level
encryption!
Set up your HPHConnect account today by calling your broker or your
Harvard Pilgrim Account Services Coordinator at 1-800-637-4751.
Back
Forward
No other health plan can offer you a faster, more
effective tool for managing your company’s
health benefits.
"HPHConnect speeds up enrollment and provides real time information at your
fingertips.“
–
Jennifer Welz, Human Resources Manager, AmberWave Systems Corporation, Salem, New Hampshire
"HPHConnect is incredibly easy to use, confirmations go smoothly,
information gets into the system ‘real time,’ and it makes our bills pretty
darned accurate!”
–
Anne Civetta, Director of Human Resources, ERG, Lexington, Massachusetts
"HPHConnect has freed up time that our Human Resources team can use to
explore new programs and services for our employees.”
–
Peggy Malumphy, Compensation & Benefits Manager, Dana Farber Cancer Institute, Boston,
Massachusetts
Back
Forward
What Is HPHConnect?







HPHConnect is a web-based administrative transaction service that
makes the administration of health benefits faster, simpler, and more
accurate.
HPHConnect is available 24 hours a day, 7 days a week.
HPHConnect is secure and maintains user-confidentiality.
HPHConnect runs with standard web browser (e.g. Internet Explorer)
that supports high-level encryption.
HPHConnect lets you spend less time on paperwork and more time
focusing on your business.
HPHConnect allows your third party administrator or broker to
perform any HPHConnect administrative transaction on your behalf.
HPHConnect is FREE!
Back
Forward
HPHConnect
All online services for employers can be accessed at Harvard
Pilgrim’s web site, www.harvardpilgrim.org.
Back
Forward
HPHConnect
When you request an HPHConnect account for your
company, you will receive a username and password.
These will allow you to access a host of online services.
Back
Forward
Online Billing
Real time management of
your health benefit costs.
Receive a preliminary bill
on or about the 10th of the
month. Disenroll
subscribers directly from
your preliminary bill.
This allows you to focus
on transactions that you
need to process prior to
receiving your final bill.
Back
Forward
Online Billing
On the date
specified by you
(between the 11th
and 25th of the
month) your final
invoice will be
posted. All
changes processed
since your
preliminary bill
will be reflected on
your final invoice.
Back
Forward
Online Billing
You can view a
total count for
each contract type
(e.g. Individual,
Family) for
current premiums
and any
adjustments.
Back
Forward
Online Billing
You can pay online
via Harvard
Pilgrim-initiated
direct debit to an
account you specify,
or pay by mail
(check or wire). It’s
quick, it’s easy and
it’s accurate.
Back
Forward
Online Billing
You can even check your past invoice history online.
The links will take you to the invoice summary for that
month, with more links to access subscriber detail.
Back
Forward
Roster Management
Back
View subscriber and
dependent enrollment
detail online. Keep
enrollment
information in sync
with your records by
editing your
employees’ data
online.
Forward
Enroll or Disenroll Employees and Dependents
Enroll or disenroll your
employees and their
dependents in the plan,
change products or
enrollment categories, add
new dependents during
qualifying events, and/or
update or change an
employee’s or dependent’s
demographic information.
Back
Forward
Display of Coverage Ends Date
For a complete picture of
your enrollees’ Harvard
Pilgrim coverage, a
Coverage Ends Date will
appear for members
whose coverage is ending
within 120 days. This
display allows you to
easily verify future
disenrollments.
Back
Forward
Add a Subscriber
Previous subscriber
enrollment
information can be
retrieved if the
subscriber was a
member of Harvard
Pilgrim within the
previous two years.
By using the ‘Add Subscriber’ function, you will be able to
submit new enrollments through HPHConnect to Harvard
Pilgrim by completing the online enrollment form!
Back
Forward
Download, View and Print a Roster
Compare your employee
payroll or HRIS roster
with Harvard Pilgrim’s.
Download your employee
rosters into Excel or other
database applications and
you can view and print
your roster.
You also have the option
to download rosters as
“Subscriber only” or
“Subscriber and
Dependents.”
Back
Forward
On the Set
Preferences screen,
you can determine
which functions
employees can access.
For demographic
changes, you can also
allow those updates to
come directly to
Harvard Pilgrim
without stopping for
your approval – it’s
your choice!
Set Preferences
Back
Forward
Review and Verify Employees’ Online Transactions
Transactions conducted by your employees are presented to
you for review and approval prior to being sent to Harvard
Pilgrim. All approved transactions are processed within 24-48
hours.
Back
Forward
HPHConnect for Employees
All online services for members can be accessed at
Harvard Pilgrim’s web site, www.harvardpilgrim.org.
Back
Forward
Enroll Online for Employees
Using your employer
ID#, employees can
enroll in Harvard
Pilgrim online. It’s
simple and easy to
use. The enrollment
is sent to you
electronically for
review and approval.
Enrollments will not
be sent to Harvard
Pilgrim without your
approval.
Back
Forward
Create an HPHConnect Account
Once enrolled, members age 18 and older can create their
own personal HPHConnect account, which will allow them
to access their personal health information and history and
perform a variety of transactions.
Back
Forward
View Benefit Information
HPHConnect gives members quick and easy access to their helath
history. They can access benefit information, claims history, view
provider information and track their history of prescription
medications.
Back
Forward
View Benefit Information
Members
can easily
access their
Schedule of
Benefits to
view a full
listing of
services
and
procedures
that are
covered by
their plan.
Back
Forward
Support and Access to Health Information
HPHConnect
gives members the
tools to compare
hospitals, look-up
health topics,
access specialists
online and
participate in
disease
management
programs.
Back
Forward
Select or Change a PCP
Employees can search for, select or change a PCP for themselves
and their dependents based on search criteria that they choose,
such as language, gender or location preferences.
Back
Forward
Order ID Cards
Employees can
request a new ID
card for
themselves or
their dependents.
Back
Forward
Update Personal Information, Including
Enrolling/Disenrolling Dependents
Subject to your
preference settings,
employees can add or
disenroll dependents
due to qualifying
events, or make
changes to personal
information such as
their name, address,
phone number and email.
Back
Forward
How Do I Get HPHConnected?
Set-up your HPHConnect account today
 Just call your Broker or Harvard Pilgrim Account Services Coordinator
at 1-800-637-4751.
Customer service
 Answers to your and your employees’ HPHConnect questions are just
a phone call away. Call 1-800-676-2769 Monday through Friday
between 8:00 a.m. and 5:00 p.m.
Stay tuned for more to come!
 With your feedback, we continue to develop ways to enhance
HPHConnect. We’re making great health care a little easier for you!
Back
Forward