Transcript Developing High-Performance Teams
C H A P T E R: T E N
Developing High-Performance Teams
10
© 2006 The McGraw-Hill Companies, Inc. All rights reserved.
McGraw-Hill Ryerson
Celestica’s High-Performance Teams
Don Golding These rework team members at Celestica’s manufacturing facility in Toronto completely redesigned the cell’s work process, reflecting their company’s movement toward self-directed work teams.
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Self-Directed Teams Defined
Don Golding Formal groups that complete an entire piece of work requiring several interdependent tasks and have substantial autonomy over the execution of these tasks .
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Self-Directed Work Team Attributes
Completes an entire piece of work Receives team level feedback and rewards
Self-Directed Work Teams
Responsible for correcting problems Team assigns tasks to members Controls work input, flow, and output
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Sociotechnical Systems Elements
Primary work unit completes an entire work process fairly independent from other work units Sufficient autonomy freedom to divide up and coordinate work empowers team members Control key variances team controls factors affecting work quality/quantity Joint optimization balancing social and technical systems
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SDWTs at Standard Motor Products
Standard Motor Products successfully introduced self directed work teams (SDWTs) at its Kansas plant, but some supervisors had difficulty changing from a command-and-control to mentor/facilitator management style.
Courtesy of Standard Motor Products
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Challenges to SDWTs
Cross-cultural issues Difficult to implement in some cultures Management resistance Concerned about losing power, status, jobs Shift from command/control to mentor/facilitator Employee and labour union resistance Employees uncomfortable with new roles, skills Union concerns: More stress, lost work rules
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Virtual Teams Defined
Teams whose members operate across space, time, and organizational boundaries and are linked through information technologies to achieve organizational tasks.
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Why Virtual Teams?
Increasingly possible because of Information technologies Knowledge-based work Increasingly necessary because of Knowledge management Globalization
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High-Performance Virtual Teams
Virtual teams perform better with Team Environment • Creative combination of communication channels Team Tasks • Structured tasks • Moderate interdependence Team Size
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• Smaller size than traditional team performing similar tasks 10 more
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High Performance Virtual Teams (con’t)
Virtual teams perform better with Team Composition • Good communication and cross cultural skills in team members Team Processes • Some face-to-face meetings to assist team development Team Trust • Important in all teams, but especially virtual teams
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Trust Defined
A psychological state comprising the intention to accept vulnerability based upon positive expectations of the intent or behaviour of another person.
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Three Levels of Trust
High
Identity-based Trust Knowledge-based Trust
Low
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Calculus-based Trust 13
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Three Levels of Trust
(con’t)
Calculus-based trust Based on deterrence Fragile, limited, dependent on punishment Knowledge-based trust Based on predictability and competence Fairly robust, develops over time Identification-based trust Based on common mental models and values Increases with person’s social identity with team
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Propensity to Trust
Some people are inherently more willing to trust others Propensity to trust influenced by personality, values, and socialization experiences Also varies with emotions at the moment
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Swift Trust in Teams
People typically join a virtual or conventional team with a moderate or high level of trust Explanations for this swift trust: people usually believe their teammates are reasonably competent (knowledge-based trust) people tend to develop some degree of social identify with the team But swift trust is fragile
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Team Decision Making Constraints
Time constraints Time to organize/coordinate Production blocking Evaluation apprehension Belief that other team members are silently evaluating you Conformity to peer pressure Suppressing opinions that oppose team norms
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Team Constraints: Groupthink
Tendency in highly cohesive teams to value consensus at the price of decision quality More common when the Team is highly cohesive Team is isolated from outsiders Team leader is opinionated Team faces external threat Team has recent failures Team lacks clear guidance
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Team Constraints: Group Polarization
Tendency for teams to make more extreme decisions than individuals alone Riskier options usually taken because of prospect theory effect fallacy -- dislike losing more than they like winning
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Group Polarization Process
High risk Individual opinions before meeting Low risk
Team discussion processes
High risk Social support Persuasive arguments Shifting responsibility Individual opinions after meeting Low risk
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General Guidelines for Team Decisions
• Team norms should encourage critical thinking • Sufficient team diversity • Ensure neither leader nor any member dominates • Maintain optimal team size • Introduce effective team structures
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NASA Encourages Constructive Conflict
Courtesy of Johnson Space Center NASA replaced the assigned seating rectangular table at the Johnson Space Center with a C-shaped arrangement where people sit wherever they want (shown in photo). The table is intended to avoid hierarchy so NASA managers can have more constructive debate.
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Constructive Conflict
Courtesy of Johnson Space Center Occurs when team members debate their different perceptions about an issue in a way that keeps the conflict focused on the task rather than people.
Problem: constructive conflict easily slides into personal attacks
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Rules of Brainstorming
1. Speak freely 2. Don’t criticize 3. Provide as many ideas as possible 4. Build on others’ ideas
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Evaluating Brainstorming
Strengths Produces more innovative ideas Strengthens decision acceptance and team cohesiveness Sharing positive emotions encourages creativity Higher customer satisfaction if clients participate Weaknesses Production blocking exists Evaluation apprehension exists in many groups Fewer ideas generated than when people work alone
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Electronic Brainstorming
Participants share ideas using software Usually in the same room, but may be dispersed Question posted, then participants submit their ideas or comments on computer Comments/ideas appear anonymously on computer screens or at front of room
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Evaluating Electronic Brainstorming
Strengths Less production blocking Less evaluation apprehension More creative synergy More satisfaction with process Weaknesses Too structured Technology-bound Candid feedback is threatening Not applicable to all decisions
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Nominal Group Technique
Individual Activity
Describe problem Write down possible solutions
Team Activity
Possible solutions described to others
Individual Activity
Vote on solutions presented
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Team Building
Any formal intervention directed toward improving the development and functioning of a work team Accelerates team development Applied to existing teams that have regressed in team development
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Types of Team Building
Role definition Goal setting Problem solving Interpersonal process
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Making Team Building Effective
Some team building activities are successful, but just as many fail because: Team-building activities need to target
specific
team problems Team building is a
continuous
process, not a one-shot inoculation Team building needs to occur
on-the-job
, not just away from the workplace
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C H A P T E R: T E N
Developing High-Performance Teams
10
© 2006 The McGraw-Hill Companies, Inc. All rights reserved.
McGraw-Hill Ryerson