Transcript PowerPoint-presentatie

Real-time Dialogue Management for the Enterprise
Marco van Putten – Director Operations & Cloud Services
Workstreampeople’s Vision
For Dialogue Management
Rethink Contact Center
The Vision of Workstreampeople is “to
manage real time dialogues between
people, things and devices, thereby limit
the amount of unnecessary dialogues to
absolute minimum”.
LATVIA
• LATVIJAS BANKA
Workstreampeople’s Vision
For Dialogue Management
Rethink Contact Center
The Vision of Workstreampeople is “to
manage real time dialogues between
people, things and devices, thereby limit
the amount of unnecessary dialogues to
absolute minimum”.
Added Q2/3 2014
BELGIUM
• VANDEPUTTE SAFETY
• FIRST.EU
• CT PARAMEDICS
• ECOMONISCH BUREAU NAMUR
• PARTICIPATIE VLAANDEREN
• VLAAMSE OVERHEID
• SWAROVSKI GLOBAL
NETHERLANDS
• KAS BANK
• RABO VASTGOED
• FGH BANK
• IDB GROEP
• UNIVE
• DRIESSEN HRM –
• DRIESTAR EDUCATIEF
• GEMEENTE HOORN
• GEMEENTE HAARLEMMERMEER
• GEMEENTE ASSEN
• GEMEENTE HEUSDEN
• OGD
• GEMEENTE MOLENWAARD
• GEMEENTE CASTRICUM
• ZADKINE COLLEGE
• EEMHUIS (GEM AMERSFOORT)
• WERELD NATUURFONDS
• WESTFRIES GASTHUIS ZKNHUIS
• INFOPACT
• UNIVERSAL
• IMTECH
• ASK ROGER
• ZEKER.ME
• GMB
• UNIVERSITEIT TWENTE
UK
• PROSPECTS.CO.UK
Workstreampeople’s Vision
For Dialogue Management
Rethink Contact Center
Workstreampeople’s
Scenario’s for Today
Rethink Contact Center
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Webchat + Call Me Now
Skype Call to Contact Center
Whatsapp
GridChat + Skype Call Me
Video Chat
One Customer Interaction Day
Dialogue Social Network
Anywhere365 Multiple UCC’s per Virtual Server, multiple purposes (Role Models)
Role Model : C Level Routing
Anywhere365 in Real Action
Rethink Contact Center
Let’s GoLive!
Rethink Contact Center
CRM Driven Webchat, Voice etc.
Rethink Contact Center
Routing Content
Hunt Methods
Customer Interactions
Voice
Longest Idle
Voice Response (IVR)
Chat
Serial
Routing
Webchat
Round Robin
Web Call Me Now
Webvoice
Last Agent
Visual Transfer
Webvideo
Forward to Mobile
Webchat
Email
Countdown
Webchat+
PDF/Documents
Skill Based Routing
Webchat Voice
Voicemail
Device Capable
Webchat Video
Webforms
…..
Web Voice Connect
Whatsapp
Prompt
Anywhere365 RECEPTION ATTENDANT
Lync 2010/2013 client
Drag/drop transfer
CRM OR SERVICENOW
OR SALESFORCE or others…
Dynamics Data
Anywhere365 Timeline data
Servicedesk Wallboard
Anywhere365 Dialogue Intelligence – Dialogue Journey
Anywhere365 Dialogue Intelligence – inbound, outbound & chat
Anywhere365 VIDEO CHAT
Anywhere365 Gridchat = Appchat + Call Me Now (at once right)
Contact Us ANYWHERE365
[email protected]
+31 (0) 88 1200 600