Transcript Introducing Credentials Solutions

Foothill College
October 12, 2012
Innovative Technology Applied
to Student Services
•Online
Transcript Ordering and Fulfillment
•Online Parking Permit Sales and Fulfillment
Commercially Viable Services
Get Students “Out of Line”
Eliminate Back-Office Work
Focus on Data Security
■ Audit
Trailed Records Management
■ Data Protection-SSL Encrypted
Transmission
■ Secure PDFs
˃In Network
˃Third Parties
■ PCI-DSS Third Party Audit
4
Your Policies & Procedures,
Our Industry-Leading
Customer Service
■ Client
Relationship Managers
■ Customer Service Representatives
■ 12 hour/day Customer Service
■ Online Order Status 24/7
Credentials Solutions - Service
Servicing Students as an Agent for Higher Education since 1997
Degree
Verification
Enrollment
Verification
RoboRegistrar®
Integrated
Automation
ParkingPlus®
•Hosted Online Applications with
24/7 access
•Electronic Authentication of
enrolled student
•Campus Branded Order Forms
•Consumer and Administrative
Applications
•Integrated Automation with all
major ERPs
6
TranscriptsPlus®
•World Class Customer Service
Credentials Inc.
7
*
*
Credentials Order
Processing
Services Inc.
8
Online Ordering and Payment
Processing with……..
• Hosted Online Application
• 3rd party certified PCI-DSS compliant
• 12 hour/day Customer Service
• Branded and Customized Order Form
9
Components of labor cost
Order Entry
10
Communication
(E-mail, Text, Online, Phone)
Authentication
Hold Checking
and Release
Locating Records
Printing,
Sorting,
and Mailing
Administrative Application
11
How does that happen?
®
RoboRegistrar® is a Java-based software that acts as the interface
between Credentials Solutions and your school.
• Checks For Holds
Firewall
• Locates Records
• Communicates To Students
• Prints Paper Transcripts
CS
• Works With Entity Database
SIS
RoboRegistrar® automates your fulfillment
options with eRobo®…
eRobo® is able to deliver multiple electronic
delivery options based on the recipient’s
preferences.
• The key to total efficiency is to tie the front-end ordering system to your
back-end fulfillment.
• Entity database is used to determine trading relationships
• Dynamic fulfillment options based on recipient type
• Automated fulfillment to avoid staff intervention
• Reduce or eliminate “fixed costs” to print and mail
13
What is the best format for my
school?
EDI
XML
PDF
The answer………ALL OF THEM
14
Still need to support
printed transcripts?
WE HAVE
YOUR
15
16
Video
17
18
Introducing
®
ParkingPlus
Automating the Ordering, Production and
Fulfillment of Parking Permits
ParkingPlus® consists of 3 main components:
Online Ordering
• 24/7 online ordering access
• Integrated Authentication
• Screens branded to include school’s colors and logo
On-Demand Production
• Mailed within one business day
• Multiple permit technologies
• Customized mailer and permit design
Administrative Application
• Internet accessible database securely stores all permit data
• Real time “hot sheet”
• Extensive reporting capabilities
20
ParkingPlus® - Online Ordering
Integrated Authentication
with Student Information
System
• Able to electronically
authenticate current
enrollment and BOGW
status
• Restricts permit
types/costs based on
user
• Collects student and
vehicle data
21
Payment Processing
Customer Service
• We collect and remit all
permit fees while
absorbing credit card
processing fees
• Users can pay online
with credit/debit card
or on campus with cash
or check
• Live customer service
operators available
during business hours
M-F
• Temporary permit can
be emailed to user
upon payment
• Kiosk ordering
environment supported
ParkingPlus® - On-Demand Production
•Permits created after authenticated
and paid order received
RETURN ADDRESS
OF INSTITUTION
MAILED DIRECTLY TO
REQUESTOR FROM OUR
FACILITY
Barney Ruble
1234 Any Street
Your Town, USA 12345
Stickers must be
purchased and
installed on vehicles
by May 1st .
Any vehicle not
displaying a
registration will
receive a ticket in the
amount of $25.00.
If your sticker or permit becomes damaged or if
you require a replacement due to the purchase of a
new vehicle, bring either the damaged item or
proof of vehicle purchase to the Bursar’s Office
located at 1234 Washington Street, where a
replacement permit will be issued at a cost of
$5.00.
Parking is restricted in lots notated by street
signs, and require proper permits. No
parking is allowed in lots that do not display
your permit type.
CUSTOMIZED LANGUAGE CAN INCLUDE LOT
MAPS, POLICIES, AND PERMIT INSTRUCTIONS
22
•Permits printed and mailed within 24
business hours
•Intelligent mail barcoding used to track
mail and notify student of delivery
•Mailer designed to include Institution’s
maps, policies and procedures
•Permits can include license plate #,
bar-coding and specialized design
•Permits for special events hosted by
institution supported
ParkingPlus® – On-Demand Production
Barney Ruble
1234 Any Street
Your Town, USA 12345
Barney Ruble
1234 Any Street
Your Town, USA 12345
Stickers must be
purchased and installed
on vehicles by May 1st .
Any vehicle not
displaying a registration
will receive a ticket in
the amount of $25.00.
If your sticker or permit becomes damaged or if you
require a replacement due to the purchase of a new
vehicle, bring either the damaged item or proof of vehicle
purchase to the Bursar’s Office located at 1234
Washington Street, where a replacement permit will be
issued at a cost of $5.00.
Parking is restricted in lots notated by street signs,
and require proper permits. No parking is allowed
in lots that do not display your permit type.
Permit technologies include:
•Static Cling
•Permanent Adhesive
•External Sticker/Motorcycle Decal
23
ParkingPlus® - Administrative Application
Comprehensive administrative capabilities give your staff total control
Parking Permit Requests
Search, Void/Cancel, ReIssue and work with
various permit
requests.
Parking Permit Hot Sheet
View canceled and lost
permits.
Items Waiting Payment
View permits waiting for
payment from student.
Parking Permit Statistics
A breakdown sorted by date,
permit type, number of
transactions by credit
card and COD.
Parking Permit Monthly
Reports
Supplies permit and student
information as well as
transaction amount,
helps to reconcile
monthly totals.
Order a Batch of Parking
Permits
Utilized by the parking
office for permits
issued at the school.
24
Tech Trends - License Plate Recognition (LPR)
• Eliminate the cost and hassle of issuin
physical parking decals.
• Sell the “right to park” instead.
• More efficient enforcement.
• Integrated citation issuance.
• Automated interface to 3rd party
citation system.
• Daily parking using QR codes and sm
phone scanning.
25
Thank you for attending!
Thomas McKechney
847-716-3033
[email protected]
26
Foothill College
October 12, 2012