UNIVERGE® SV8100

Desktop Suites

What is Desktop Suite?

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The SV8000 Series Desktop Suite is for use on the SV8100 Communications Server and combines the functionality of three products:

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PC Assistant PC Attendant SP310 Softphone

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Benefits

•

Increase users mobility

•

Increase productivity

NEC Confidential

Desktop Suite

▐ Single Software Load Included with Each System ▐ 60 Day Trial License

PC Attendant

▐ Individual Licenses enable:   Desktop Client SP310 Softphone

PC Assistant

▐ System License:  Shared Services

(provides the ability to give anyone using Desktop Client the Attendant functionality)

▐ High-end Collaboration Option via SP310

SP 310 Softphone

© NEC Corporation 2009

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Desktop Suite

CRM Integration Cool Softphone PC Attendant and PC Assistant

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What components are there in Desktop Suite Desktop Suite Shared Services PC Attendant User Windows XP Pro/Vista Must be an “always on” PC Hosts Desktop Suite’s Shared Services including: - Presence Status - Site wide BLF - Quick Message - Phone Message - Call Forward for other extensions - Shared Directory and Contacts - Mobile Presence Module IP Softphone Home Office

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SP310 Softphone

New SV8100 Softphone Views

Compact View Full View

Great Looking Softphone

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Desktop Suite Softphone Highlights SP310

▐ ▐ ▐ ▐ ▐ ▐ ▐ ▐ Full Function Terminal Using A GUI 24 Button Terminal With An

Optional 8LK

For 8 More Line Keys  32 Buttons 60 Button DSS Console  Attendant Back Up, On Or Off Premise Tool Bar Mode  Customizable

Included IP Terminal License Included Enhancement Package

 Whiteboard, Chat With Up To 4 Party Video, Desktop And File Sharing Call Log  Outgoing, Incoming, Missed Calls With Missed And VM Call Pop Ups.

Local Call Recording And Preamble

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NEC Confidential

PC Assistant

PC Assistant (Toolbar View)

Last Number dialed list User defined Speed Dial List Presence Setting Telephony feature icons Call Status indicators Access to Preferences, Call Log, Directory, etc.

 User Interface docks at the top of the display and does not cover other applications  Easily access all telephony features including Transfer, Conference, Call Pickup, Park, CFWD, DND, Page, etc.

 Individual Speed Dial list  Redial your last 20 calls through a pull down menu  Screen pops included for many top CRM software applications like ACT!, Goldmine, Outlook, Salesforce, Time Matters, etc.

 Other features: Call log, Call Recording, Personal Greeting, Outlook Add-In. Directory with BLF status Minimize desktop screen real estate NEC Confidential

PC Attendant

Desktop Suite - PC Attendant

-Calls in Progress & Waiting -Busy Lamp Status and Direct Select Efficient interface for attendants NEC Confidential -Available Tools

Desktop Suite - Shared Services

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3 rd Party CTI License

 One site license required

Enhanced Capabilities

 PC Attendant • • • Provides DSS/BLF access to all extensions up to 512 and trunks up to 200 Enables Quick Message to user PCs and terminal displays Enables the establishment and use of a central directory  PC Assistant • • Provides DSS/BLF access to all system extensions Provides access to a central directory NEC Confidential

Notification by Windows toast

▐ Missed Calls to the Desktop station will be indicated in a toast popup in the system tray.

▐ InMail Voicemail indication will be indicated in a toast popup in the system tray  InMail indication is for softphone only, not Deskset.

NEC Confidential

Outlook Add-in

Dial, Transfer, Conference and Hang Up Telephone or Softphone From Outlook Contacts ▐

Tight Integration Between Outlook and the Desk or Soft Phone

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Dialing Out And Screen-Pop To Outlook Contacts Database

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Also Support Dialing Out And Screen Pops For ACT, Goldmine, SalesForce.com and other TAPI applications

Increases User Productivity NEC Confidential

Integrates seamlessly with Salesforce.com CRM for out dials and screen pops Automatic Visibility of Caller Information NEC Confidential

Desktop Application Suite Enhancement Package Including Sharing Desktop!

File and Application Sharing White Board

Collaboration Tools Included NEC Confidential

Chat

What is Desktop Suite Presence?

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Presence

 The ability to easily set your status and view the status of other employees within a business to best know how to either get in touch with a person, or find someone else who can help. Virtual “In/Out” Board on Steroids!

NEC Confidential

View Presence states in the Directory or from the BLF area

Desktop Suite Presence Shared Services – Presence

▐ Presence will show the location or status of other employees ▐ Details about someone’s Presence including: time of return, alternate numbers, alternate people to contact ▐ Compete more effectively with ShoreTel, Cisco, etc.

NEC Confidential

Desktop Suite Quick Messaging

NEC Confidential

Desktop Suite Quick Message

Quick Messaging Provides The PC Attendant With The Ability To Send A Message To A PC Screen  PC Attendant Initiated  Customized Messages And Responses Can Be Built  Customized Responses Can Be Sent Back  One PC Attendant Can Send PC Messages To All 512 Uses  Messages Can Be Sent To Anyone On The Same Network  Attendant Can Initiate A Message From: –

Full Window View

–

Toolbar View

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Directory, Or The BLF Panel

NEC Confidential

Desktop Suite PC Attendant Phone Message

NEC Confidential

Desktop Suite PC Attendant Phone Message

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Custom Phone Messaging Displays

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Response Sent Idle Or Busy Phone Idle

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Message Sent PC Attendant Indications

Customized Phone Messages NEC Confidential

Outlook Calendar Integration Presence Richness -

Automatically set Presence status through Outlook Calendar events!

Presence setting through Outlook NEC Confidential