Transcript Polycom VVX500 Phone

Polycom VVX500/600
Phones
Toll-free dial-in number (U.S. and Canada):
(866) 539-6342
Conference code:
9513157058
Presenter: Diane Giuffre
[email protected]
www.megapath.com
7/17/2015
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Polycom VVX 500/600 Overview
› Touch screen
› HD Voice
› RJ9 wired headsets
› Large LCD Display
VVX 500
Up to 12 Line
Appearances
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VVX 600
Up to 16 Line
Appearances
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Polycom VVX 500 – Views
Home View
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Lines View
“Home”
State
Calls View
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Polycom VVX 500 Phone Keys
Recent Calls
Messages
Color LCD Display
Voicemail Indicator
Home
Soft Keys
Headset
Speaker
Mute
Volume
Active Call View
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Polycom VVX 500 Answering Calls
›
To answer with the speakerphone tap Answer or press
›
To answer with the headset, press
›
To answer with the handset, pick up the handset.
›
To answer a new call while on an active call, tap Answer. The
current call will be held.
.
.
Note: If you select Reject, the call will go
directly to voicemail.
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Polycom VVX 500 – Placing Calls
The Dialer displays a list of previously-placed calls. Tap one of the entries to
automatically enter it. Or, start entering a number. As you enter numbers,
the Dialer displays a list of similar numbers. Tap a match to automatically
enter it.
To bring up the Dialer
› Pick up the handset, or press
or
.
› Start entering a phone number on the
keypad.
LCR
› In Lines view, tap a phone line that
doesn’t have any calls.
› From Home, Lines or Calls view, tap
New Call. This method only works if you
don’t have an active call. E.g., with a
caller on hold, you will see the New Call
option.
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Polycom VVX 500 – Recent Calls
Your phone maintains lists of missed, received, and placed calls.
To quickly access your Recent Calls, tap
in the status bar.
By default, the list displays all calls. To display your calls by type (Placed, Received,
Missed) tap
. A second screen is displayed to select sort options: Type or Line (for
phones with multiple extensions.
Icons display next to a call:
› Placed calls display
.
› Received calls display
› Missed calls display
.
.
›
Tap
to clear calls.
›
Tap
sort calls by Time/Name and Ascending/Descending order
›
Tap
to dial, delete or edit an individual call from the Recent Calls list
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7/17/2015
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Polycom VVX 500 – Forward Incoming Calls
While your phone rings, you can forward the call to
another number.
To forward an incoming call to another party:
› While your phone rings, tap Forward.
› From the Call Forwarding screen, enter the forwarding
number, and tap Forward.
Options under Ignore:
Answer/Reject/Forward/New Call
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7/17/2015
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Polycom VVX 500 – Call Forwarding
To set Call Forwarding:
› Tap Forward from Lines or Home view.
› If your phone is set up with multiple lines, tap the line to apply forwarding to.
› From the Forwarding Type Select screen, tap the forwarding type you want:
› Always—To forward all incoming calls.
› No Answer—To forward all unanswered incoming calls.
› Busy—To forward calls that arrive when you’re already in a call.
› Enter the forwarding number, and tap Enable.
Note: If you selected the No Answer option, you
can enter the number of rings before your phone
forwards the call. A value of 2-3 is recommended.
You will need to update the setting each time.
Forward
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Paging
DND
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Polycom VVX 500 – Call Forwarding
To disable call forwarding:
› From Home or Lines view, tap Forward.
› From the Forwarding Type Select screen, tap the forwarding type to disable
(Always, No Answer, Busy), and tap Disable.
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7/17/2015
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Polycom VVX 500 – Do Not Disturb (DND)
When you enable Do Not Disturb (DND), you prevent your phone from
ringing and send all incoming calls directly to voicemail. All calls you receive
while DND is enabled will be logged to your Recent Calls list.
To enable or disable Do Not Disturb:
From Home or Lines view:
› Tap DND to Enable or Disable.
The DND icon will scroll in your status bar
Note: If you enable both Forwarding and
DND, calls will still be sent to the forwarding
number.
Forward
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Paging
DND
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Polycom VVX 500 – Placing a Call on Hold
A held call displays in Home, Lines, and Calls view as follows:
To hold a call:
› From Active Call, Lines, or Calls view, tap Hold. If you’re in Calls view, and the active call isn’t highlighted, be sure
to tap it to select it.
To resume a held call:
› Tap Resume from Lines or Calls view.
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Polycom VVX 500 – Warm Transfer
To perform a Warm Transfer:
› From Active Call, Lines, or Calls view, tap Transfer. The active call is held.
› From the Dialer, place a call to the party you want to transfer the call to.
› Talk with the person, and then tap Transfer to complete.
To cancel the transfer before the call connects, tap Cancel.
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Polycom VVX 500 – Blind Transfer
To perform a Blind Transfer:
› From Active Call, Lines, or Calls view, tap Transfer. The active call is held
and hold music is played.
› From the Dialer, tap Blind, and dial the party you want to transfer the call to
and press
to complete the transfer.
Blind
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Polycom VVX 500 – Transfer to Voicemail
To perform a Transfer to Voicemail:
› From Active Call, Lines, or Calls view, tap Transfer.
› Dial *55 followed by the extension number and press
.
The system will announce that your call has been transferred.
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Polycom VVX 500 - Conferences
To set up a conference call 3-Way/N-Way:
› From Active Call, Lines, or Calls view, tap Confrnc. The active call is held.
› Using the Dialer, call the third party.
› When the third party answers announce the conference and then tap Confrnc to
join all three parties.
› You can conference up to 14 additional parties.
To end a conference call:
› From Active Call, Lines, or Calls view, tap End Call.
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Polycom VVX 500 – Voicemail Messages
Your phone may indicate new voicemail messages by the
following:
› A message counter in Home view. The counter indicates the number of new
messages you have.
› A Messages icon, , on the status bar. If you have more than one new
message, the icon has a counter indicating the number of new messages
you have. A Messages icon also scrolls under the time display, and displays
next to the phone line (Lines view only).
› A flashing Message Waiting Indicator.
› Stutter dial tone.
Home View
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Lines View
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Polycom VVX 500 – Voicemail Messages
To listen to voicemail messages:
› On the status bar, tap
, and tap Connect.
› Or, from Home view, tap Messages, Message Center and tap Connect.
› Dial *86
› If multiple lines are configured on your phone, the Line Select screen
displays. Tap the line that has the message and tap Connect.
Forward
Paging
Lines View
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DND
Home View
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Additional Resources
Online Learning Center www.megapath.com/VLC
› Quick Reference Guide
› Polycom User One Sheet
› Polycom Interactive Tutorial
› Free weekly webinars
www.megapath.com
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