Transcript Slide 1

User experience design guidelines for
telecare services
(in development)
Torbjørn Sund
ETSI STF 299 (Telecare User Experience)
[email protected]
2006-06-14
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What is ETSI?
 ETSI: European Telecommunications Standardisation Institute
 ICT standards organization, private not for profit
 Created 1988, is now an internationally recognized multinational SDO
 Global membership (670+ Members, 80% industry, 20% overseas)
 Worldwide industrial hits (fixed, mobile, broadcast)…
 Favours partnerships (regional/technical)
 Founding
partner and home of the 3GPP (3rd Generation Partnership
project) (EU/US/China/Japan/Korea)
 Broadcast
(EBU/CLC)
 Interoperability services (test specs, test
suites, interop testing-”PlugTests”)
 All deliverables available free of charge
http://www.etsi.org
http://portal.etsi.org
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What is an STF?
 STF: Specialist Task Force
 An STF is a team of experts working together over a predefined period to draft an ETSI standard or technical report,
under the guidance of an ETSI Technical Body and with the
support of the ETSI Secretariat.
 The task of the STF is to accelerate the standardisation
process in areas of strategic importance and in response to
urgent market needs.
 STF work is normally done by the
experts in common sessions in the
ETSI premises of Sophia Antipolis.
 Experts for STFs can be proposed
by ETSI Members or supported by
ETSI Members.
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ETSI partnerships
International
bodies
ITU-T
Interregional
Co-operation
Europe
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ITU-R
JTC1
GTSC
Partnerships
GRSC
CEN
CENELEC
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WIMAX forum
NENA
CITEL
CCSA
DVB Project
EBU
GSMA
IEEE
IPv6 Forum
TETRA MoU
(70 altogether)
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Global Standards Collaboration
Interregional collaboration on
selected standardization
subjects between
ARIB
(Japan)
(China)
TTC
(Japan)
ISACC (Canada)
TTA
(Korea)
TIA (USA)
ITU
(International)
ATIS (USA)
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ACIF
(Australia)
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ETSI focus on standards
 Technical interoperability:
 Between systems (end-to-end interface, protocols)
 Between building blocks (system architecture)
 Between components (component design)
 Reduce costs
 Component-based development
 Shorter development cycles
 Easy integration
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Expand markets
Enable competition
Faster learning
Create trust and confidence in products
Testing:
 Conformance tests
 Interoperability tests
 Market validation
 Systems integration
 Project coordinator
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Open process
 Open meetings: All stakeholders may participate in the
standards development process
 Consensus:
All interests are discussed and
agreement found
 Due process:
Balloting and appeal process may be
used to find resolution
 Open IPR:
IPR holders must identify themselves
during standards development process
 Open access:
Open access to all deliverables
 Open World:
Same standard for the same function
world-wide
 Open interfaces: Allow additional functions, public or
proprietary
 Open markets: Interoperability, users are not locked in
with one supplier or service provider
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Status: 2006-04-28
Technical Committees
TC TISPAN
TC AT
Access and Terminals
TC DECT
Digital Enhanced
Cordless
Telecommunication
TC ERM
EMC and
Radio Spectrum Matters
TC EE
Environmental
Engineering
TC MTS
Methods for Testing &
Specification
JTC Broadcast
EBU/CENELEC/ETSI
TC TETRA
Terrestrial
Trunked RADIO
TC ESI
Electronic Signatures
& Infrastructures
TC LI
Lawful Interception
TC BRAN
Broadband Radio
Access Networks
TC SES
Satellite Earth Stations
& Systems
TC Safety
Telecommunications
Equipment Safety
TC HF
Human Factors
TC health
eHealth and
Telecare
in prep
TC TM
Transmission
and Multiplexing
TC STQ
Speech processing
Transmission & Quality
TC PLT
PowerLine
Telecommunications
TC RT
Railway
Telecommunications
TC MSG
Mobile Standards Group
Telecoms & Internet
converged
Services & Protocols for
Advanced Networks
ECMATC32
Standardizing
information &
communication
systems
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TC SCP
Smart Card Platform
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ETSI activities in Telecare
 ETSI Technical Report:
 Title: Telecare services; Issues and recommendations for
user aspects
 Objective: To “set the scene” so that that human factors
aspects are duly considered in Telecare
 Finished by: August, 2005
 Available at: http://portal.etsi.org/STFs/HF/STF264.asp
 Contents:
• Introduction to telecare
• Characteristics of telecare solutions
• Drivers, enablers and obstacles
• Stakeholders’ requirements and goals
• Human Factors recommendations for telecare solutions
• Conclusions and recommendations
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ETSI activities in Telecare
 ETSI Guide (under development):
 Title: User experience guidelines; Telecare services (eHealth)
 Objective: human factors and user experience design
guidelines for every lifecycle stage of Telecare
 Started: February, 2006
 To be finished by: End of 2007
 Information: http://portal.etsi.org/STFs/HF/STF299.asp
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ETSI and e-health
 The EU Commission has encouraged ETSI to continue its
e-Health work and has already promised funding for 2007.
 Creation of starter group to prepare a Technical Committee
 Need for standardization:
 Basic level: by mid 2004, a European Health Identity
Card (EHIC) shall be introduced (already achieved).
 National level: by 2005, EU member states are required
to develop national and regional e Health strategies.
 Interoperability level: by 2006, national healthcare
networks should be well advanced in their efforts to
exchange information, including client identifiers.
 Networked level: by 2008, health information and
services such as e-prescription, e-referral,
telemonitoring and telecare, are to become
commonplace, accessible over both fixed and mobile
broadband networks.
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Ratio Persons Aged 16-64 to 65+
4.5
50
Support Ratio
1
UK Long Term
Healthcare Cost 2
4.0
45
40
35
3.5
30
3.0
25
20
2.5
15
2.0
1995
2005
2015
2025
2035
2045
UK Long Term Healthcare Cost (£B)
Why Telecare?
10
2055
Year
1. Office for National Statistics, 2002.
2. Royal Commission Report into Long Term Care, 1999.
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Telecare is…
 ICT-enabled delivery of health and social care services to
individuals within the home or a wider area, involving
 clients, carers and coordination agents.
 A Business-to-Consumer (B2C) service model, including:
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information and communication services;
safety and security monitoring;
personal monitoring;
electronic assistive technologies.
 NOT telemedicine, a service offered to and used by
healthcare professionals!
 a Business- to-Business (B2B) service model
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Evolution of Telecare Services
 1st Generation
 Social alarms - dispersed panic alarm with pendant and
pull cords
 Addition of passive sensors for auto alerts
 An existing care intervention package
 2nd Generation
 Telecare systems - adaptive, personalised but event
driven
 Exhibits aspects of reasoning
 An emerging care intervention package
 3rd Generation
 Well-being analysis - pre-emptive, long term trend
analysis
 Migrates Telecare from a crisis safety net to an
assessment tool
 Will enable intervention outcome measures and
optimisation
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Rationale for our work
Telecare must move from the research phase to the commercial
phase / real world, considering:
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Intuitive and simple user interfaces
Reliability
Security and privacy issues
Interoperability
Business models
A user centred approach is required!
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User centred integration of telecare services
TELECARE INTEGRATED MODEL
PROVIDED SERVICES
Policy
Makers
Electronic
Assistive
Technologies
Information
Provisioning
USERS
Standard
Developers
Service
Providers
Disabled people
Elderly people
Carers
Home Safety &
Security
Monitoring
Personal
Monitoring
Equipment
Suppliers
UNIFIED ACCESS POINTS
Design for All
ASSESMENT
Independent Living
Infrastructure
Providers
COORDINATION
Sustainability
Device and
Application
Developers
Ethics
METHODOLOGICAL APPROACH
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Some telecare scenarios
Scenario 1:
Local authorities using a commercial telecare offering based on
community matrons
Scenario 2:
Retired engineer with a chronic heart disease and a new
smartphone
Scenario 3:
Pregnant woman with mildly elevated blood pressure (preeclampsia), needing surveillance
Scenario 4:
Old male living alone, profoundly deaf and suffering from kidney
malfunction
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Life-cycles and stakeholders
 Life-cycles:
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Research
Development
Manufacturing
Service provisioning
 Stakeholders:
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Users: Clients, carers (professional and informal)
Care service providers
Buyers and procurers
Developers
Communication access providers
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Guideline example
Generic guideline G2:
G2: Provide clear, easily understandable and accessible service instructions.
Guideline(s) to users:
None
Guideline(s) to care service providers:
G2.1: Avoid the use of medical jargon when possible.
Guideline(s) to buyers and procurers:
G2.2: Require the availability of understandable user guides for the specific
product version, translated to the languages used by the target user group, in
the format preferred by them.
G2.3: Require the elements of the telecare service provided to be configured
and set up for access and use, including user parameters.
Guideline(s) to developers and access providers:
G2.4: Provide understandable, usability-tested and accessibility-certified
written instructions with readable and adjustable font sizes, in the user’s
preferred languages.
G2.5: Avoid the use of technical and medical jargon.
…
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Thanks for your attention
Your input and comments are welcome
For more information:
http://www.stf299.org
Comments and input :
[email protected]
or
[email protected]
(STF Leader)
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