Transcript Sexual Assault Survivors

“A Holistic Approach to Student Success”
Triton College
A Resource Referral System
 Intervention
program that allows faculty to
notify students and support staff of issues
that may affect the success of a student.
 Web-based notification system that assists
students in locating the help they need.
 Proactive: provides early feedback and takes
preventative action to address at-risk
student behavior in an anticipatory fashion—
before it requires reactive (after-the-fact)
intervention.
 To
communicate early with students who need
some type of intervention including concerns
with academic performance, excessive
absences, financial concerns, suspected
learning disabilities or the need for academic
assistance.
Ideally, both the faculty member and a staff
member will be following up with students
based on the resources the student needs.
The Early Alert System should not replace directing
students to immediate help in a crisis situation.
 The
Early Alert System can also be used by
faculty throughout the semester to alert
students and support staff of the student’s
academic standing.
Example: If a student is earning a failing grade
at midterm, you could alert the student and
the Academic Success Center, who will contact
them to discuss the tutoring services they
offer, and/or the Counseling Department, so
they student may be assisted in the creation of
an academic plan.
1. The instructor identifies a student or students
who could benefit from outreach:
 Academic Concern
 Assignment Assistance
 Excessive Absences
 Financial Aid Concern
 Low Homework/Quiz/Test Score
 Never Attended Class
 Suspected Learning Disability
 Personal Concern
 Tardiness
2. Notification is sent to the student, the selected
area of support, or both the student and the
selected area of support:
 Academic Success Center (ASC)
 Center for Access and Accommodative Services
(CAAS)
 Counselors
 Financial Aid Specialists
 Jacquelyn Werner (Student Success Strategist)
3. The staff member contacts the student and
updates faculty on the status of the Early Alert
notification.
A
faculty member notices that one of her
students is coming to class late, has not
purchased the textbook for the class, and has
failed the first test.
 The faculty member sends an alert to the
student, the Financial Aid Office and the
Academic Success Center.
 The student realizes the faculty member
cares about his success, and he is now more
comfortable discussing his progress with the
instructor.
A
Financial Aid Specialist checks to make sure
the student has submitted all of the
necessary financial aid paperwork, and
contacts the student if they have not. A staff
member from the Academic Success Center
contacts the student and informs them about
the free tutoring services Triton College
provides.
 The ASC Staff Member and Financial Aid
Specialist respond to the instructor, updating
them on their communication with the
student.
Step-by-Step Process
1. On Triton`s home page, click the “My
Administration Center” tab.
2. Log into the Administration Center.
3. Select “Early Alert” from the left-hand menu.
4. Click “Login to Early Alert.”
5. Select the “My Classes” option from the lefthand menu.
6. Choose the current term.
7. Select the course you would like to access.
Alert Functions
 Three
functions will become available once
you select a class:
1. Past Alerts: This function brings up any
alerts you have previously sent.
2. New Alert: This function allows you to
send an alert to the student and/or selected
support staff.
3. Portal Function: This link allows you to
view information available on RALPH such as
the student`s learning style, restrictions,
and standards of academic progress.
How to Send an Alert
To Student:
1. View class list.
2. Select student.
3. Click on “New Alert.”
4. Select up to three reasons for the alert.
5. Type a message to the student.
6. Click “Create Alert” if you only want to send an alert to the
student.
If you would also like to send an alert to Support Staff
continue to:
7. Route to Support and select a person or a College department.
8. Type a message for support staff.
9. Click “Create Alert.”
Select the
“My Administration Center” tab.
Click the “Submit” button.
Select the
“Early Alert”
link.
Click the
“Login to Early Alert”
button.
Click “My Classes” and this menu will appear.
Click the arrow to display the drop-down
menu. Choose the appropriate semester and
click the “Go” button.
Displays previous alerts sent
to the student.
Allows you to send alerts to
the student.
Displays RALPH functions (SOAP, Learning Style,
Restrictions, and Transcripts).
NOTE: YOU ONLY HAVE ACCESS TO FUNCTIONS THAT
YOUR SECURITY LEVEL ALLOWS.
Click the “New Alert” button next to the student’s name.
Click the arrow to display the drop-down menu.
Select the “Another Reason” button to add a
second alert reason and repeat the previous
steps. OR click on the “No Other Reason” button.
You can select up to three reasons for an alert.
Compose a message and click the “Create Alert”
button to send.
Reminder: Student contact
information can be found at the
top of the page.
 Counselors
 Academic
Success Center (ASC)
 Center for Access and Accommodative
Services (CAAS)
 Financial Aid
 Jacquelyn Werner (Student Success Strategist)
 After

sending the referral:
The staff member will reach out to the student
within 48 hours of receiving the referral. The staff
member will then notify you that they have
received the alert.
Choose the support area you would
like to contact.
You can copy the
message you sent to the
student to support staff.
Faculty and support staff
can choose a prescripted
message and/or write
an original message.
Prescripted message
options.
Concern
Support Staff
Student could benefit from tutoring.
Academic Success Center (ASC)
Student could benefit from
Center for Access and Accommodative
accommodations.
Services (CAAS)
Student could benefit from attending an
Academic Success Center (ASC)
academic workshop.
Student has a personal concern that is
affecting the student`s academic
Counselors
success.
Student has questions about financial aid
status/Student has not purchased
textbook due to lack of financial aid/
Financial Aid
Student receiving financial aid is
contemplating withdrawing from class.
Student missed an
Academic Success Center (ASC)
assignment/quiz/exam.
Student is earning a failing grade in the
Academic Success Center (ASC)
class.
Remember: Staff members cannot see the message you sent to the student unless
you click the “Check here to include a copy of your student message to support
staff” checkbox.
When to contact them:
 If
the student missed an assignment/quiz/exam.
 If the student is earning a low or failing grade.
 If the student needs tutoring beyond what you
can provide.
 If you believe the student could benefit from an
academic workshop.
What they can do in response to your alert:
 May
send a message offering their services
(explaining what the ASC offers and what their
hours of operation are).
 May recommend that the student schedule an
appointment.
When to contact them:
 If you believe the student could benefit from CAAS
resources.
 If the CAAS student has been struggling or is
repeatedly late for class.
What they can do in response to your alert:
 For a non-CAAS student: CAAS will send information
to the student explaining what they offer and
encouraging the student to contact them if they
believe CAAS is something they could benefit from.
 If they are already getting services, they may
contact the student directly asking them to come in
for a meeting.
When to contact them:



If the student needs assistance with their academic plan
or scheduling.
If student communicates a personal concern in a written
assignment (i.e. time management, anger issues).
If (non-immediate) disciplinary measures need to be
taken (this is ultimately a Dean of Students issue and
the counseling area will forward this Alert).
What they can do in response to your alert:



May send hours of operation, contact information and
services they offer.
May explain the add/drop schedule, and can explain the
withdrawal process, if necessary.
May encourage (not require) students to set up an
appointment with a Counselor.
When to call instead of sending an Early Alert:
 If
it is an emergency/urgent issue.
 If you would like to have a Counselor come
in as a third party during a discussion with
a student.
 If you would like a Counselor to present to
your class about the services they offer.
When to contact them:
 If a student does not have textbooks for class and it
is affecting their ability to be successful.
 If a student is going to be dropped from a course
due to excessive absences.
 Student has questions about his/her financial aid
status.
What they can do in response to your alert:
 Expedite a student’s financial aid file to determine
if they have enough funding to purchase textbooks.
 If a student is going to be dropped from a course
and the student is receiving financial aid, the
Financial Aid Office will send an e-mail or contact
the student letting them know if his or her financial
aid will be affected by withdrawing.
When to contact her:



If the student does not have updated contact
information.
If you are not sure where to send an alert.
If a student needs to add or drop a course and needs to
know the withdrawal schedule.
What she can do in response to your alert:




Call the student to inquire about his or her correct email address.
Search academic records to determine if he or she has
accurate contact information on file with a different
department.
Contact the student to discuss tips for academic
success.
Refer the student to resources and services on campus.
Original Ticket: FACULTY
TO:
TO:
TO:
STUDENT
ASC
COUNSELORS
Hi, Welcome to the SPN 101 on-line course.
This course is located on: www.myspanishlab.com.
To log in, you will need:
1. An access code (Access code and text are sold in Triton’s bookstore).
2. The course ID number.
3. A valid e-mail.
 Incorrect.
The Counselors and Academic Success Center
should not be contacted unless there is a
concern that needs to be addressed.
Original Ticket: FACULTY
TO:
STUDENT
TO:
COUNSELORS
Reason: Other
Sue has a really good grasp of the material and has completed all the
LearnSmart assignments. Keep up the good work!
 Incorrect.
Though providing documented praise is a
correct use of EAS to the student, it does not
warrant an “alert” to the Counselors.
Counselors are unable to close an alert without
responding and should only be contacted when
they are needed to support a student.
Original Ticket: FACULTY
TO:
COUNSELORS
Message to support: Student did not have updated contact information.
 Incorrect.
Contact Jacquelyn Werner, Student Success
Strategist, for student contact information.
Original Ticket: FACULTY
TO:
STUDENT
TO:
COUNSELORS
Jane has not done all of the LearnSmart assignments and did not do well
on the first exam. At this rate it will be really hard to pass the class.
 Incorrect.
This alert should be sent to the Academic
Success Center. If this alert is sent to
Counselors, faculty must include a message
explaining what they would like the Counselors
to do for the student (i.e. help the student
develop an academic plan or explain the
withdrawal policy).
Original Ticket: FACULTY
TO:
STUDENT
Reason: Excessive Absences Reason: Academic Concern
We missed you last week. I hope you are OK. We did a really neat lab
Wednesday which I think you would have enjoyed. I am concerned that you
have missed several labs and I only drop one. I hope you can be with us on
Monday. Please bring your paper.
TO:
COUNSELORS
Message to support: I was so encouraged when STUDENT did well on a hard
test and also did his online work that I sent him a note complimenting his good
performance. He hasn't been there since. Can you determine if something is
wrong and if STUDENT needs a treatment plan?
 Incorrect.
The Counselors are unable to treat students in
that capacity.
Original Ticket: Faculty- 10/15/2012
TO:
Student
Reason: Excessive Absences
Hi Jane, due to your excessive absences you are now dropped from class.
See the syllabus for more information about the attendance policy.
TO:
Counselors
Message to student: Hi Jame, due to your excessive absences you are now
dropped from class. See the syllabus for more information about the
attendance policy.
Message to support:
 Incorrect.
It is not clear what the instructor would like the
Counselors to do. Help the student choose a
new class? The faculty member should alert
Financial Aid.
Original Ticket: FACULTY
TO:
STUDENT
Reason: Excessive Absences
Reason: Academic Concern
Thus far you have failed to complete three assignments and two quizzes. As
noted in the syllabus, late work is not accepted in this class. If you miss
anything else, you will be withdrawn. If you require technical assistance
contact the ETRC immediately.
 Correct.
This faculty member has clearly stated their
attendance/withdrawal policy. It would be even
more beneficial to the student if the ETRC
contact information was given as well.
If there is an opportunity for the student to still
catch up, the ASC should also be alerted.
Original Ticket: FACULTY
TO:
TO:
TO:
STUDENT
COUNSELORS
ASC
Reason: Excessive Absences
Reason: Low Test Scores
Joe, I am concerned that you have missed 6 out of 18 total classes. Is
everything okay? I believe that attending class, and preparing for each
class, will help improve your grade. If you would like to meet, I am
available before each class.

Correct.
The Counselors can reach out to students and inform
them of the services offered in the Counseling
Department and the ASC can help the student catch up on
missed coursework after they meet with their instructor.
It would also be beneficial if the instructor could mention
their attendance policy in their Alert to Support Staff.
Original Ticket: FACULTY
TO:
STUDENT
Julie, You were absent from class yesterday, Wednesday, February 22, for
Test #1. Please contact me immediately as to the reason. You can meet
with me at my office tomorrow, Friday, February 24, at 7 am or at 9 am to
discuss the situation and possibly make up the exam at that time.
 Correct.
This provides information as to why the alert
was sent and what the student can do to catch
up.
Original Ticket: FACULTY- 10/15/2012
TO:
Student
Reason: Low Test Scores
Reason: Assignment Assistance
You spoke to me about being concerned about your test grades. Have you
gone over the previous tests to see what kinds of mistakes you are making?
Have you tried the study suggestions that 2 of the students gave to the class
(see announcements). I am willing to help you. We need to get this under
control as soon as possible. Also, I see that even though the Learn Smart
homework is due in an hour you haven't started it yet.
TO:
Counselors
Message to student: (See above)
Message to support: This student is having trouble with tests. I wonder if she
has test anxiety. Also, I wonder if she is trying to cram for the tests?
 Correct.
It would be even more beneficial if the faculty
member also alerted the ASC.
 Staff
and Faculty members cannot see the
message you sent to students unless you click the
“Check here to include a copy of your student
message to support staff” checkbox.
 By allowing support staff to see the message you
sent to the student, they will then know how to
best respond to the student.
 Include your campus phone extension and/or
office location in the alert.
 Following up with faculty/staff by providing
information about your communication with the
student is vital to the intent of the Early Alert
System.
Thank you for your commitment to student
success!
Please contact me with any questions,
concerns or comments.
Contact Information:
Jacquelyn Werner, M.Ed.
Student Success Strategist
Phone: (708) 456-0300, Ext. 3769
[email protected]