Transcript Introduction

ELearning:
Training when YOU Want It
Hennepin County
Human Services and Public Health
Department
Hennepin County Minnesota
Consumer Support Grant
Program Presenters
Ed Sootsman, CSG Supervisor
Jerry Mellum, Senior Planning Analyst
Penny Haney, Senior Planning Analyst
Alexis McCarthy, Training Specialist
Hennepin County Minnesota
The Consumer Support
Grant Program (CSG)
• What is CSG?
• Our clients
• Program participation
• Training requirement
Hennepin County Minnesota
Why eLearning?
• Program participants need training
and information
• Client base is widely distributed
geographically
• In-person information sessions do not
meet the needs of all clients.
• Some clients own or have access to
computers and the Internet.
Hennepin County Minnesota
Desired Results
Learners will be able to:
• Decide if the CSG program is appropriate for
their situation
• Select goods and services that meet program
criteria
• Enroll in the CSG Program
• Correctly complete a CSG Support Plan
• Get the training they need in a timely manner.
Hennepin County Minnesota
Benefits
• Learners can self-screen
• Information is always available
• Independent training and enrollment
• Better use of staff time
Hennepin County Minnesota
Training Design Process
• Action based approach to training
design:
What does the learner need to do?
• Focus on performance
• Let the learner practice
Action Mapping Technique
http://blog.cathy-moore.com
Hennepin County Minnesota
What do these people
need to do?
A. Put out the fire
B. Describe the
techniques used to
extinguish a fire
http://blog.cathy-moore.com
Hennepin County Minnesota
Challenges
• Information is complex
• First time training for an external
audience
• Web software was not set up for it
Hennepin County Minnesota
More Challenges
• Public Affairs Department had to approve
• Knowledge Management by CSG staff
• Web site and documents needed
updating
Hennepin County Minnesota
Demonstration of CSG
Training
Introduction to CSG
Screen Shots
Introduction to CSG Course Evaluation
CSG Money Management
CSG Money Management Course
Evaluation
Hennepin County Minnesota
How has it worked?
• Benefits
• Usage and Feedback
• What we’ve learned
Hennepin County Minnesota
What we learned
• It takes time to get it right!
• Subject matter experts make
many content decisions
• External audience issues
Hennepin County Minnesota
ELearning for employee
training
Data Practices and Records Management
Food Support Civil Rights
Working With Interpreters
Scopia Desktop Video Conferencing
Hennepin County Minnesota
Get Ready
• View eLearning examples
• Read the online publications and blogs
• Check for Public Affairs parameters
• Identify the web platform and its
limitations
Hennepin County Minnesota
Get Set
• Pick a topic
• Do an Action Map
• Write an outline
• Do a storyboard in PowerPoint
• Build the course
Hennepin County Minnesota
Go!
• Test and get feedback
• Revise and improve
• Deploy it to your audience
Hennepin County Minnesota
eLearning Resources
Web sites – see handout
•http://blog.cathy-moore.com
•http://www.suddenlysmart.com
•http://www.articulate.com/rapid-elearning/
•http://www.willatworklearning.com/
•http://www.alleninteractions.com/
•http://www.surveymonkey.com
•http://www.elearningguild.com/
Hennepin County Minnesota
eLearning Resources
Books – see handout
•e-Learning and the Science of Instruction:
Proven Guidelines for Consumers and
Designers of Multimedia Learning
— Ruth C. Clark and Richard E. Mayer
•Michael Allen's Guide to E-Learning
— Michael W. Allen
ELearning:
Training when YOU Want It
Hennepin County
Human Services and Public Health
Department
2013
Hennepin County Minnesota
What do these people
need to do?
A. Put out the fire
B. Describe the
techniques used to
extinguish a fire
http://blog.cathy-moore.com
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