Transcript ISACA Kettle Moraine Chapter

ASQ Milwaukee Section
June 16, 2014
What is Emotional Intelligence
and How Can it Help Me
Achieve Success as a
Professional?
Presented by:
Julie M. Kowalski
Of
Spizzerinctum Group LLC
[email protected]
262-993-4883
Just What Is Emotional Intelligence?
A new yardstick
for
evaluating how well we handle
ourselves and each other!
Julie Kowalski 262-993-4883
[email protected]
2
Just What Is Emotional Intelligence?
“Some people just get along with others, respond
carefully even in the face of challenge, and truly
connect with people. They are proactive, balanced,
operate with integrity, and have great insight into
themselves and others. All these come from a set
of skills called emotional intelligence, or EQ.”
Source: Sixseconds
Julie Kowalski 262-993-4883
[email protected]
3
Just What Is Emotional Intelligence?
The Business Case for Emotional Intelligence:
 Competency research in over 200 companies
and organizations worldwide suggests that about
one-third of performance difference (top versus
bottom performer) is due to technical skill and
cognitive ability while two-thirds is due to
emotional competence
Julie Kowalski 262-993-4883
[email protected]
4
Just What Is Emotional Intelligence?
The Business Case for Emotional Intelligence:
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Research by the Center for Creative Leadership has
found that the primary causes of derailment in
executives involve deficits in emotional competence. The
three primary ones are:
1. Difficulty in handling change
2. Not being able to work well in a team
3. Poor interpersonal relations
Julie Kowalski 262-993-4883
[email protected]
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Emotional Intelligence
So exactly what is EI?
Emotional Intelligence is:
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Self-awareness & self expression
Social-awareness & interaction
Emotional control /stress management
Change management/ adaptability
General Mood & self-motivation
Julie Kowalski 262-993-4883
[email protected]
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Emotional Intelligence
Emotional Intelligence is: - Continued
 Ability to persist in the face of difficulty
 Ability to get along well with colleagues and
subordinates
 Causal attribution people make when confronted with
failure or setbacks
 Optimists tend to make specific, temporary, external
causal attributions while pessimists make global,
permanent, internal attributions
Julie Kowalski 262-993-4883
[email protected]
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Emotional Intelligence
Competencies
Self Awareness
Self Management
 Emotional awareness
 Accurate self assessment
 Self confidence
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Social Awareness
Relationship Management
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 Building bonds
 Relationship with boss &
stakeholders
 Developing others
 Telling the truth
 Commitment
 Collaboration & cooperation
Empathy
Organizational awareness
Seeing others clearly
Emotional boundaries
Optimism
Service orientation
Self control
Trustworthiness
Conscientiousness
Adaptability
Self motivation / drive
Julie Kowalski 262-993-4883
[email protected]
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Self Awareness
The first building block of EI
• What are YOUR emotional outbreaks:
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Inappropriate humor?
Use of sarcasm?
Passive aggressive behavior?
Procrastination?
Stubbornness?
Playing the victim, hostility?
Julie Kowalski 262-993-4883
[email protected]
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Skill Building Exercise
Complete the Emotional Intelligence Assessment
Julie Kowalski 262-993-4883
[email protected]
10
EI Assessment
Rate yourself on a scale of 1 (not at all like me) to 5 (very much like me) on
each item then total your responses. Source: Sally Starbuck Stamp, BSN, MC
_____ 1. I stay relaxed and composed under pressure.
_____ 2. I can identify negative feelings without becoming distressed.
_____ 3. I stay focused (not lost in unimportant details or procrastination) in getting a job
done.
_____ 4. I freely admit to making mistakes.
_____ 5. I am sensitive to other people’s emotions and moods.
_____ 6. I can receive feedback or criticism without becoming defensive.
_____ 7. I calm myself quickly when I get angry or upset.
_____ 8. I communicate my needs and feelings honestly.
_____ 9. I can pull myself together quickly after a setback.
_____ 10. I am aware of how my behavior impacts others.
_____ 11. I pay attention and listen without jumping to conclusions.
_____ 12. I take regular time out (monthly or quarterly) to reflect on my core purpose and
vision for how I want to live my life.
SCORING KEY:
45-54 Congratulations! You have very high emotional intelligence.
35-44 You have slightly above average EI with some room to grow.
25-34 You have below average EI. Try starting your new journey by increasing your self-awareness.
Julie Kowalski 262-993-4883
[email protected]
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Self Awareness
The first building block of EI
An Accurate Self-Assessment
 Aware of strengths and weaknesses
 Open to candid feedback, new perspectives,
continuous learning and self development
 Able to show a sense of humor and perspective about
themselves
 Presents self with self assurance
 Can voice views that are unpopular and go out on a
limb for what is right
 Is decisive, able to make sound decisions despite
uncertainties and pressures
Julie Kowalski 262-993-4883
[email protected]
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Self-Management
 Self control is the ability to remain composed in spite of
our emotional state
 Ability to exercise control over both negative and positive
emotions
 Avoid emotional breakdowns
• Angry tirades
• Door slamming
• Email letter bomb
• Withdrawal
• Holding grudges / getting even
Julie Kowalski 262-993-4883
[email protected]
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Social-Awareness
Empathy (the ability to understand and relate to the
emotions of others) is one of the most important
competencies of social awareness
 The ability to read the spoken & unspoken thoughts &
feelings of others
 The ability to appreciate the thoughts & feelings of
others
 Capacity to respect and value people who have
different thoughts / ideas / backgrounds / cultures
Julie Kowalski 262-993-4883
[email protected]
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Social-Awareness
As Humans we are naturally selfish and self-oriented. It is
unnatural to think of others first. Thus we have to PRACTICE
listening without judgment and thinking that others may know
more than us or have a better idea than us!
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Let others speak
Maintain eye contact
Give the speaker your full attention (no multi-tasking)
Playback and summarize
Orient yourself to how you would feel if you
experienced what they are experiencing
Suspend Judgment!
Remove filters / biases
Julie Kowalski 262-993-4883
[email protected]
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Relationship Management
Using our emotional understanding of others to build relationships with them!
Relationship Management Competencies
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Inspiration
Influence
Being trustworthy
Developing others
Change catalyst
Conflict management
Teamwork and collaboration
Julie Kowalski 262-993-4883
[email protected]
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Relationship Management
97% of employees surveyed said they
could be more productive;
49% said they could increase productivity
by 50% or more.
Source: Joshua Freedman and Carina Fiedeldey-Van Dijk, Ph.D., 2003,
The affect (emotional behavior) of the
leaders plays a major role in team
performance.
Julie Kowalski 262-993-4883
[email protected]
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THANK YOU
Thank you for allowing me the privilege of spending this time with you!
It certainly has certainly been my pleasure!
Please do not hesitate to call me if I can be of assistance to you, your
company, or other professional associations to which you belong.
I would be honored to talk to you. I am always willing to brainstorm,
learn, and share with others!
Spizzerinctum Group LLC
Energy Enthusiasm Success
Julie Kowalski
262-993-4883
[email protected]
Julie Kowalski 262-993-4883
[email protected]
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