Transcript Slide 1

What Can you CRM Do for You?
Services Portfolio
CDG, International Roaming Team (IRT)
Tampa, Florida
13 June 2007
Sara Aab
Libby Mackay
Federico Nienstadt
Ricardo Sarti
Randall Todd
Contents
• What is a CRM?
• What can my CRM do for me?
–
–
–
–
–
–
Provide Contacts
Provide Business & Technical Consulting
Facilitate Workshops & Training
Pre and Post Commercial Testing
Clarify and Assist with Industry Documents
Software Tools
• Who is my CRM?
–
–
–
–
–
Randall Todd
Sara Aab
Ricardo Sarti
Libby Mackay
Federico Nienstadt
• How to involve your CRM in your business?
– Ask!
2
www.cdg.org
What is a CRM?
• CRM stands for Carrier Relations Manager
• The CRM’s objective is to provide carriers with
assistance so that they may implement and continue to
expand CDMA international roaming as simply and as
quickly as possible.
• The CRM is there to help you!!
• Please contact your CRM if you have any questions or
need help.
3
www.cdg.org
What can my CRM do for me?
•
•
•
•
•
•
Provide contacts to carriers and vendors
Provide business and technical consulting
Facilitate workshops and technical training
Coordinate pre- and post-commercial testing services
Clarify and assist with CDG documents
Provide access to software tools and facilitate training for
their use.
• Provide input into business and strategy development
4
www.cdg.org
...Provide Contacts
• Each CRM has contacts across many carriers and
vendors in areas like:
– Roaming Agreements
– Technical Support
– Billing and Settlement
– Trouble Resolution
– Executives
5
www.cdg.org
...Provide Business and Technical
Consulting
• As an unbiased party, your CRM has access to various
resources to assist you in selecting the most preferred
network architectures, implementation models and help
you solve network incompatibility issues.
• Area’s like:
– Pre-qualification of partners
– Technology guidelines
– Technical work-arounds, and
– Industry metrics
Are some of the areas where your CRM can help you
6
www.cdg.org
...Facilitate Workshops and Training
• Training courses are provided in a collaborative learning
environment to share the latest technology information
and best practices for a complete solution and practical
implementation. Course material is created and taught
by engineers and industry experts who share years of
applied experience in roaming, network planning,
deployment and optimization across the globe.
• Available Courses:
– International Roaming for CDMA 2000 Networks
– Authentication
– Packet Data training
– PRL and PRL Tool Suite
7
www.cdg.org
...Pre- and Post-Commercial Testing
Services
With a wide area of coverage, CRM’s are regularly
traveling and have the ability to perform handset testing in
various locations.
– Tier 3: Score card testing – Calls made and
subjective qualitative determinations made.
– Tier 2: Real Time testing – Test calls performed in a
partner’s network aligned with the home carrier
engineering personnel and time zone.
– Tier 1: Troubleshooting testing – Carrier system
logging of calls made and detailed analysis of traces
carried out to identify trouble areas.
8
www.cdg.org
...Clarify and Assist with Industry
Documents
CRM’s will work with carrier engineers to populate industry
documents in order to help in delivering timely, information
and thus reduce exchange timelines.
CRM’s provide:
• Assistance in population of industry documents
• Assistance in clarification of terminology
9
www.cdg.org
...Software Tools
• CRM’s have access to resources to help make
international roaming easier.
• Software Tools are available and your CRM can facilitate
access and support
• Software Tools Available:
– PRL Tool Suite
– C-RIET (Available June 2007)
10
www.cdg.org
Who is my CRM?
Sara Aab [email protected]
•
•
•
•
USA (except Sprint)
Canada
USA Territories
Cruise Ship CDMA Roaming
Libby Mackay [email protected]
•
USA - Sprint Nextel
Federico Nienstadt [email protected]
•
11
Ricardo Sarti [email protected]
•
•
•
•
Caribbean
Bermuda
Mexico
South America
Randall Todd [email protected]
•
•
•
•
•
South East Asia
India
Africa
Middle East
Europe (CDMA 450)
China Unicom (including Macau)
www.cdg.org
Help us Help you
1. Contact your CRM
2. Meet with your CRM
3. Stay in touch with your CRM
12
www.cdg.org
Thank You
For more information
contact:
Your CRM