Agenda Tuchenhagen am 06.09.00
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Transcript Agenda Tuchenhagen am 06.09.00
Business Process Reengineering and Modeling
Ho Nai Choon
President
IDS-Gintic Pte Ltd
Email: [email protected]
http://www.ids-scheer.de
IDS Scheer AG / CRM-EB1 10/2000
Agenda
Introduction to Business Process Reengineering and Modeling
The ARIS Methodology
Examples of BPR projects
Future Development of ARIS
http://www.ids-scheer.de
IDS Scheer AG / CRM-EB2 10/2000
Process Redesign
As we enter the New Economy ( Globalization and New
Technology ), the key to enhancing productivity lies in the way
goods and services are produced, and the role of people in
that process. Processes have to be redesigned to successfully
meet the new demands of the knowledge economy and
sustain competitiveness.
-Singapore Productivity and Standards Board
Example : DELL
CCC ( Cash to Cash Cycle time ) = DSI ( Inventory ) + DSO ( Receivable ) - DPO ( Payable )
DELL
Others
http://www.ids-scheer.de
-17 =
5
+ 42
- 64
85 =
73
+ 61
- 49
IDS Scheer AG / CRM-EB4 10/2000
Process Redesign
Process Redesign refers to the changing of the content and
arrangement of specific jobs for improving productivity. It
usually involved automation, computerisation, insourcing and
outsourcing.
http://www.ids-scheer.de
IDS Scheer AG / CRM-EB5 10/2000
Steps in Business Process Reengineering
Activity 1 : Analysing Needs ( Establishing Needs )
Activity 2 : Getting Support ( Prepare People )
Activity 3 : Process Mapping ( Envision New Processes )
Activity 4 : Training Needs Analysis ( Analyzing Job )
Activity 5 : Compensation ( Evaluating Job )
Activity 6 : Process Planning ( Planning Implementation )
Activity 7 : Process Pilot ( Pilot Project )
Activity 8 : Comprehensive Implementation ( Executing Plan )
http://www.ids-scheer.de
IDS Scheer AG / CRM-EB6 10/2000
ARIS Methodology
http://www.ids-scheer.de
IDS Scheer AG / CRM-EB7 10/2000
ARIS Architecture
Concept of
ARIS Architecture
http://www.ids-scheer.de
IDS Scheer AG / CRM-EB8 10/2000
Actual/Target Situation
Business reality
Objectives
Introduction of
standard software
Development of
individual software
Business Engineering
model
Process cost
calculation
Implementation of
workflow systems
- Today (actual situation)
- Tomorrow (target situation)
http://www.ids-scheer.de
ISO 9000
Certification
ARIS 5.0
Configuration of
standard software
IDS Scheer AG / CRM-EB9 10/2000
House of Business Engineering
V. FRAMEWORK
Build - Time - Configuration
I. Process Design
Process and
Product
Models
Evaluation,
Benchmarking
Simulation
Quality
Control
Process
Warehouse
Continuous
Process
Improvement
II. Process Management
IV. Process Application
Scheduling and
Capacity Control
Monitoring
III. Process Workflow
http://www.ids-scheer.de
Reference
Models,
Knowledge
Management
Standard
Software
Modules
Folder
Document Flow
Open Function
Open Document
Components,
Business Objects,
Object Libraries
Executive Information
System Control
Open Data
Java
Applets
Database
IDS Scheer AG / CRM-EB10 10/2000
ARIS Product Strategy
http://www.ids-scheer.de
IDS Scheer AG / CRM-EB11 10/2000
Make Core Processes Transparent
Continued
WORD
COMPANY
DATA
ANALYSED
SCENARIO
ANALYSIS
WRITE
LOAN
PRESENTATION
SECTOR
ANALYSIS
ANALYST
LOAN
PRESENTATION
CASH FLOW
ANALYSIS
LOAN
PRESENTATION
IS WRITTEN
BALANCE
SHEET RATIOS
LOAN
PRESENTATION
APPROVE, DENY,
LOAN
APPLICATION
MANAGER
XOR-CONNECTION
LOAN
DENIED
http://www.ids-scheer.de
LOAN
APPROVED
IDS Scheer AG / CRM-EB13 10/2000
Process Evaluation - Calculating Ratios
LZ = 80 min
EZ = 30 min
BZ = 40 min
complete
loan application
S t a rt
F1
E1
F2
E2
F3
credit officer 1
F5
E3
1 0 M i n u t e (n )
F4
E5
2 0 M i n u t e (n )
E4
TZ = 2 min
loan
application
check
credit
standing
credit system
Calculation
of ratios
LZ = 10 min
EZ = 5 min
BZ = 10 min
http://www.ids-scheer.de
E6
credit officer 2
presentation for
collateral
TZ = 1 min
LZ = 70 min
EZ = 20 min
BZ = 80 min
calculate
collaterals
ratios:
LZ: waiting time
EZ: orientation time
BZ: processing time
TZ: handling/move time
F6
collatera system
operative employee
collateral
LZ = 60 min
EZ = 30 min
BZ = 5 min
TZ = 15 min
presentation
for decider
credit officer 2
lead-up
for decider
IDS Scheer AG / CRM-EB14 10/2000
Process Optimisation
Identifying weak points
complete
loan application
credit officer 1
Change of medium
B
Change of organisational unit
A
loan
application
check
credit
standing
credit system
credit officer 2
Example for a priority
presentation for
collateral
calculate
collaterals
operative employee
collateral
B
collatera system
Change of information
system
=> high end-to-end-time
=> high costs
http://www.ids-scheer.de
presentation
for decider
credit officer 2
lead-up
for decider
IDS Scheer AG / CRM-EB15 10/2000
ARIS Simulation - Typical Questions
Simulation of processes
Dynamic interrelation of processes
Semantic correctness of process modeling
Throughput times of processes with given resources
Waiting times
Location of resource bottlenecks / weak points
Percentage of resource utilization
Number of completed processes within a determined period of time
http://www.ids-scheer.de
IDS Scheer AG / CRM-EB16 10/2000
Variants
Model Variant X’’
Occurrence Level
Model Variant X’
Model X
Reference
Variant depth
can be extended
as wished
Definition Level
Master Object F
http://www.ids-scheer.de
Object Variant F’
Object Variant F’’
IDS Scheer AG / CRM-EB17 10/2000
ARIS Web Link
Functionalities in the resulting pages
Object
page
Model
displayed in
browser
Left
mouse
button
Right
mouse button
External
link
Assigned
models
http://www.ids-scheer.de
IDS Scheer AG / CRM-EB18 10/2000
Why Performance Management?
Present
Future
Strengths/
weaknesses
Process
design
Process
design
Implementation
Process
execution
(Re-)
implementiation
Performance
Management
Analysis
Process
execution
Only by Process Performance Management the necessary information base for
continuous process improvement can be established.
http://www.ids-scheer.de
IDS Scheer AG / CRM-EB19 10/2000
Generating processes from document flows
Document flow in SAP R/3
Quotation
Order
Delivery
Invoice
Accounting
8.4.99
14.4.99
16.4.99
20.4.99
2.4.99
Inquiry
2.4.99
Quotation
creation
Order
processing
Manufacturing
Invoicing
Auditing
invoice
Event-driven process chain
http://www.ids-scheer.de
IDS Scheer AG / CRM-EB20 10/2000
Alert Functionality
http://www.ids-scheer.de
IDS Scheer AG / CRM-EB21 10/2000
Examples of BPR projects
http://www.ids-scheer.de
IDS Scheer AG / CRM-EB22 10/2000
BPR project in Banking
http://www.ids-scheer.de
IDS Scheer AG / CRM-EB23 10/2000
Risks Management
Bank
Risk Management
Goal of Procedural Infrastructure
Improve control of risks in the processes of the bank
Concept of Risk Management
control of risks in executing all activities in the processe by
executing the appropriate pre-defined measures (Instruction
Manuals)
make these pre-defined measures easily accessible
control of organisational responsibility for activities in the processes
http://www.ids-scheer.de
IDS Scheer AG / CRM-EB24 10/2000
Procedural Model Structure
Process Overview
Organisation
Management
WF
Bank’s Procedural
Infrastructure using ARIS
Credits
WF
WF
Countr y
Sal es
Infr astr uctural
Risk
Support
Workflow 1
Relati onshi p
Credit
Management
Anal ysis
Risk Li mit &
Compli anc e
Organiz ati onal unit
Acc ounti ng
Economic
Bur eau
Organiz ati onal unit
Control
Workflow 2
Proc essi ng
Clerk
Offic er/Special
Grade Cl erk
Assignment
Workflow
Workflow 1
Receipt
transfer
instructions
Functiontree
eEPC
Control
customer
risk
Register receipt
transfer
instruction
Accept
transfer
instructions
Register details
transfer
instruction
Verify
registration
transfer
Check
funds
availability
Execute
outgoing
transfer
Transfer
completed
Execution
date (standing)
order
Assignment
Register Receipt
transfer
instruction
Re-use
Position
or
Instruction
Manual
Organizational
unit
Comply with policy regarding corrections
Organisational Chart
Confirm
execution
outg. transfer
Verify instructions/request
Verify authority instructions per telephone/fax
Verify authority instructions by other means
Measures of Control
and
Responsible Unit
Verify authenticity instructions received per telephone
Function
Allocation Diagram
http://www.ids-scheer.de
Verify authenticity instructions received per
fax
Verify test key - receipt per telex
Verify SWIFT authentication
Comply with local exchange control and currency regulations
IDS Scheer AG / CRM-EB25 10/2000
The e-ServiceBank concept
R/3
R/3
CO
Other
Systems
SD
FI
Internet
Corporate Customer
e-ServiceBank
Services:
http://www.ids-scheer.de
•Payment transactions
•Liquidity planning
•Investment Management
•Credit offers
•Market information
IDS Scheer AG / CRM-EB26 10/2000
cash-management for corporate customers
Funds
transfer
system
bank
Funds
transfer
system
prepare the
statement of account
financial market
data
order
Payment
data
investment
products
Payment
data
handle
the order
receive
Data
prepare
the status
of liquidity
plan
liquidity
cashmanagement
register the
carrying out
Payment
data
expected
payments
http://www.ids-scheer.de
customer
information
• the corporate customer has limited know how
• no qualified, individual service
• many different media
Corporate Customer
IDS Scheer AG / CRM-EB27 10/2000
cash-management with the E-service bank
Funds
transfer
system
customers
information
expected
payments
investment
products
prepare
the status
of liquidity
plan
liquidity
financial market
data
cashmanagement
Funds
transfer
system
bank
process
the order
offer
coordination
•modification
•signature
•confirmation
Coorporate Customer
http://www.ids-scheer.de
IDS Scheer AG / CRM-EB28 10/2000
BPR project in Manufacturing
http://www.ids-scheer.de
IDS Scheer AG / CRM-EB29 10/2000
FischerWerke
Supply Chain
Management with
SAP APO
(Advanced Planner &
Optimizer)
Practical Experiences
at fischer
http://www.ids-scheer.de
IDS Scheer AG / CRM-EB30 10/2000
Objectives of the APO Implementation at fischer
Unnecessary stock placement- and stock removal movements are avoided
Drastic inventory reduction
Optimization of inventory distribution
100 % ability to deliver
Reduction of considerable demand fluctuations
http://www.ids-scheer.de
IDS Scheer AG / CRM-EB34 10/2000
Logistic-Chain at fischer before APO
Central Stock
Picking Location
Trading Chain/Association
Delivery Stock
Order
Order
Stock
Forecast
Order
Production
Time
Per Stock Location
Quantity
Retail Industry
Time
Customer
Order
Goods Movements
Vendor
Information
http://www.ids-scheer.de
IDS Scheer AG / CRM-EB35 10/2000
Logistic-Chain at fischer with APO
Delivery Stock
Delivery
without Order
"Pull Principle"
Production
Quantity
Customer
Time
Vendor
Daily Adjustment
Forecast
Goods Movements
Information
http://www.ids-scheer.de
Requirement Forecast
from the Beginning
IDS Scheer AG / CRM-EB36 10/2000
Future Development of ARIS
http://www.ids-scheer.de
IDS Scheer AG / CRM-EB37 10/2000
Future Architecture of ARIS
ARIS Toolset
ARIS
Simulation
ARIS
Easy Design
ARIS
for mySAP.com
ARIS ABC
ARIS
Web Publisher
Web Designer
ARIS Application Server
RDBMS
3 tier Architecture
(e.g. Oracle)
Web enabling
Database system
http://www.ids-scheer.de
IDS Scheer AG / CRM-EB38 10/2000
ARIS Web Designer - Explorer
http://www.ids-scheer.de
IDS Scheer AG / CRM-EB39 10/2000
Company-Wide Utilization
Relational DB System
Simplified and advanced administration
Larger number of users
Enhanced performance
New service: configuration of methods
User-defined method definitions
Enhancements in web-functionality
(based on Java)
http://www.ids-scheer.de
IDS Scheer AG / CRM-EB40 10/2000
Furthermore: ARIS Markup Language
ARIS goes XML -> AML (ARIS Markup Language)
Intended to support integration tasks
Enables connectivity to other tools
AML
http://www.ids-scheer.de
XML´
IDS Scheer AG / CRM-EB41 10/2000
Furthermore: UML and Java
Interface UML - Java
Bidirectional interface
Generation of Java code
Reverse engineering
Better integration with object-oriented tools
http://www.ids-scheer.de
IDS Scheer AG / CRM-EB42 10/2000
Scalability for Innovation
Strategy level / top management
ARIS
BSC
ARIS Toolset
ARIS Easy Design
Process owner / departments level
ARIS Web Designer
Global team support & everybody
ARIS Web Publisher
Process user
Implementation level
Support
ARIS for Hyperwave
Portal Engineering
ARIS for INTERSHOP enfinity
E-Commerce
http://www.ids-scheer.de
Enterprise
Application
Integration
ARIS for mySAP.com
ERP
IDS Scheer AG / CRM-EB43 10/2000