Transcript Slide 1

DIRECTV On
Demand (DOD)
Introduction
This module discusses the installation of
DIRECTV ON DEMAND (DOD).
DOD enables customers to download movies
and other programs from a library of thousands
of titles through the Internet – directly to their
“internet connected” DOD-capable DVR.
Objectives
Upon completion of this module you will be
able to:
Explain the DOD system requirements of DOD
Outline the three connection options
Install DOD using one of the three available
connection options
Educate the customer on its features and
functionality
What is DOD?
Customers can download movies and other programs
directly to their “internet connected” DOD-capable DVR.
Available titles cover all genres including: kids, music,
movies, sports & interests.
DOD movies are only available if the customer
subscribes to the corresponding channel (example: To
access Starz DOD the customer must subscribe to the
Starz channel).
DIRECTV ON DEMAND is a free service with “CHOICE”
programming or higher. However, there are PPV movies
and other shows available for purchase.
DOD Requirements
Equipment and Additional Requirements
The service is automatically available to all DOD-capable
receivers (i.e., HR20-100, HR20-700, HR21-100, HR21-200,
HR21-700, R22-100, R22-200) that are connected to the
Internet via a router or hub with an available Ethernet port.
DSL or other Broadband internet connection. (Not compatible
with dial up connections. Wild Blue and Hughes Net services
are not recommended.)
CHOICE programming package or higher.
Network Setup
Powerline or Category 5 Ethernet cables must be connected to
the DOD-capable receiver from a router or hub.
Minimum Bandwidth Speed
Recommend connection is 2.0 Mbps or better. 750 Kbps is the
minimum connection speed for DOD to function.
Connection Options
There are three (3) ways to connect the DOD-capable
DVR to a home network:
Wired Connection
A wired connection is a direct or indirect connection between
the DSL/cable router and the DOD-capable DVR via an
Ethernet cable.
Powerline Connection
A Powerline connection uses the home’s existing power lines
to connect the DSL/cable router to the DOD-capable DVR via
an Ethernet Adapter.
Wireless Connection
A wireless connection uses a wireless router and a wireless
transceiver to send data from the DSL/cable router or hub to
the DOD-capable DVR.
DOD - Wired Connection
If the Wired option is selected, Cat5 wiring is required in
the home. This means the customer has Broadband
ready Ethernet jacks that can be plugged into in
different areas of the customer’s home.
If there is access to a router, make sure it is providing
internet connectivity to the Ethernet jack that you are
connecting the DOD-capable DVR to.
Wired Connection (Continued)
Step 1
Plug one end of the
Ethernet cable into an
unused port on the
router/hub.
Step 2
Connect the other end of
the Ethernet cable to the
DOD-capable DVR jack
labeled ETHERNET - Port
#1, if the IRD has multiple,
use the top port.
Step 3
Verify the Connection.
(Discussed later)
Powerline Connection
If the Powerline option is selected you will need:
Two Ethernet Adapter Devices (One to connect to
the router/hub and another to connect to the DODcapable DVR.)
(2) Ethernet Adapters
Two Ethernet Cables
Ethernet Adapter combined with
power strip can be used as well
(extra charge)
Powerline Connection
Step 1
Plug one end of the
Ethernet cable into the
Ethernet port located on
the back the router/hub.
Step 2
Connect the other end of
the Ethernet cable to the
jack on the Ethernet
Adapter.
Step 3
Plug the Ethernet Adapter
directly into a wall outlet.
Powerline Connection
Step 4
At the back of the DODcapable DVR, connect
another Ethernet cable into
the jack labeled
ETHERNET #1.
Step 5
Connect the other end of
the Ethernet cable to the
second Ethernet Adapter.
Step 6
Plug the Ethernet Adapter
directly into a wall outlet.
Step 7
Verify the Connection.
Wireless Connection
A wireless connection uses the customer’s own wireless
router and a wireless transceiver to send data from the
DSL/cable router to the DOD-capable DVR.
If the customer prefers to use wireless, the customer
must follow the manufacturer's directions on configuring
the wireless device. These instructions will help make
the right connections to the DOD-capable DVR.
Wireless Connection
Step 1
Connect one end of the
Ethernet cable to the port on
the back of the wireless
receiver
Step 2
Plug the other end of the
Ethernet cable to the DODcapable DVR jack labeled
ETHERNET #1
Step 3
The “customer” should follow
the manufacturer's directions
on configuring the Wireless
device.
Step 4
Verify the Connection.
(Discussed next)
Verifying The Connection
From the DOD-capable
DVR:
1. Press Menu on the
remote.
2. Select Help & Settings
3. Select Setup
4. Select Network
5. Choose Connect Now


If your DOD-capable DVR
immediately recognizes the network
connection you will receive this
Congratulations screen.
If your DOD-capable DVR does not
immediately recognize the network
connection, you will get the option to
choose your Connection method.
Customer Education
In the Guide:
Channel 1000 is “the DOD homepage.” Titles are
listed alphabetically; or browse titles by their category
and subcategory.
Many programmers have their own ON DEMAND
channels.
Example: Discovery on Demand - Discovery Channel is on
278 and Discovery Channel on Demand is on 1278.
Parental Controls:
Parental restrictions do apply to DIRECTV on
DEMAND programs.
Customer Education
Search:
DIRECTV ON DEMAND titles are also integrated into
the search feature of the DOD-capable DVR.
PPV:
Shows that are flagged with a “$” icon will only be
charged when viewed.
Recordings:
Normal recorded shows or “series links” are not
impacted by using the “DOD” service.
Customer Education – Key Points
If the customer lives in an apartment or condo,
and you select the Powerline option, you may
have to adjust the security settings on the
Ethernet Adapter to ensure that neighbors with
similar adapters do not intercept the data.
(Refer to the manufacturer’s instructions for the
Ethernet Adapter.)
Customer Education – Key Points
Download speeds are dependent on the service
provider, internet connection, home network and
router.
It takes up to 24 hours for full DOD
programming to appear.
Do not change the customer’s firewall or other
security options – refer them to the person who
installed their router, etc.
Summary
Review
What is DOD?
Explain the system requirements of DOD
List the three connection options?
How do you verify the connection
List the key customer educational points
Exercise #1 – Install DOD using all of the three
available connection options
Exercise #2 – Demonstrate how to educate the
customer on its features and functionality of DOD