Transcript Document

ITSM Transition
enabling System-wide Strategy
• Background to Suffolk & Strategic Development
• Organisational Readiness
• ITSM Programme
• ITSM Programme Outcomes
Kate Walker, Head of ICT & Informatics, @theValueofIMT
Anthony Upshall, ITSM Transition Programme Manager. 01473 770146
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Background to Suffolk
Requirements for the Health & Care System
Landscape
• c670,000 patients
• Highly rural
• 2 CCGs
• 67 GP Practices
• Multiple Community Providers
• 2 Acutes
• 1 Mental Health Trust / Local Authority
Changing Health & Care System
• Integrated Health & Care
• Suffolk Informatics Partnership
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Considerations
• Fit for Purpose / Changing Demands
• What are our options for change?
Strategic Approach
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SWOT
Vision
Business Value Identification
Stakeholder Commitment
Developed Roadmap
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ITSM Programme
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ITSM Programme - Outcomes
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To provide a responsive and reliable IT service pan-Suffolk;
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To ensure equity and quality of support and services to all sites;
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To work in partnership to innovate and develop IT across the two CCG areas;
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Contract with a compliant provider of the services meeting the agreed specification;
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Maintain quality and timeliness of the service;
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The contract emphasis will be a proactive support model designed toward providing
a robust service rather than simply reacting to incidents as they occur;
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Ensure all contract schedules are completed to enable a robust contract to be put
in place;
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Secure the full range of services at a cost effective price;
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To efficiently and effectively transition to the new service contract;
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Allow other eligible bodies to source similar services:
Questions?
Kate Walker, Head of ICT & Informatics, @theValueofIMT
Anthony Upshall, ITSM Transition Programme Manager. 01473 770146
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