Transcript Information Management Services Unit

The University of Oxford
Clinical School
Information Management Services
Unit (IMSU)
Gerard Robinson
Assistant Director (Satellite Sites)
[email protected]
Tel: Oxford 221323
IMSU – ITSSC 2002
So Many, So Few - A Model for
Providing & Supporting Distributed
Services.
This workshop will give an overview of how
IMSU successfully implements and supports
services for 2500+ users, in 35+ units over
more than 6 hospital sites spread across the
city. Discussion will cover the rationale behind
the use of various technologies, including
Novell Netware as being key to ease of
management of user accounts.
IMSU – ITSSC 2002
So Many, So Few - A model for
Providing & Supporting Distributed
Services.
This workshop will give an overview of how
IMSU successfully implements and supports
services for 2500+ users, in 35+ units over
more than 6 hospital sites spread across the
city. Discussion will cover the rationale behind
the use of various technologies, including
Novell Netware as being key to ease of
management of user accounts.
IMSU – ITSSC 2002
So Many, So Few - A description of
Providing & Supporting Distributed
Services.
This workshop will give an overview of how
IMSU successfully implements and supports
services for 2500+ users, in 35+ units over
more than 6 hospital sites spread across the
city. Discussion will cover the rationale behind
the use of various technologies, including
Novell Netware as being key to ease of
management of user accounts.
IMSU – ITSSC 2002
The Radcliffe Infirmary (RI)
The Big Picture
The John Radcliffe (JR)
The Institute of Health
Sciences (IHS),
The Nuffield Orthopaedic
Centre (NOC),
The Churchill Hospital,
(CH)
10km
The Warneford
Hospital
IMSU – ITSSC 2002
JR
The
Headington
sites
NOC
IHS
Churchill
Warneford
1km
IMSU – ITSSC 2002
The City
Centre
sites
RI
The Medawar
Building –
NDM,
Zoology &
Stats.
IMSU – ITSSC 2002
Background
• 1980’s to early 1990’s - Nuffield Department of Clinical Medicine
Data Centre
Provided services primarily to NDM: Mini, RS6000/AIX
Involved with initial networking of JR to replace Gandalf
connections
• 1991? – Units collaborate at RI to install ethernet
• 1995 IMSU established and Director appointed – Data Centre
absorbed by IMSU
• to date
•gradual increase and transfer of staff to IMSU
•collaboration with IT staff in other units
•introduction of new services
•With Divisionalisation came IMS & IMSU
IMSU – ITSSC 2002
What is The Clinical School?

40+ units or departments:
http://www.medicine.ox.ac.uk/medsch/departme.htm
IMSU – ITSSC 2002
The Clinical School
IMSU & IMS
Director of IMS and
Head of IMSU
Nigel Rudgewick-Brown
Systems and
Networking
Team
HelpDesk
ICR
Sally Knight
Pam Mooring
Steve Harris (manager)
+ Others
Tim Shaw (Deput Director)
Sylvain Pheuf
IMM
Tom Anstey (manager)
Andrew Faulsham
Matt Crane
Systems Team
JR Team
DRl/DTU
Terry Campton (Deputy
Director)
Ian Combellack
Justin Broad
Vacant
Ann Gilligan
WTCHG
Tim Bardsley (manager)
Ruth Porter
David Smith
Cairns Library
Michael Stevens
Non-JR Team
Gerard Robinson (Assistant
Director)
Robin Edwards
NDS
NDM
David Rohdes
Christine Gray
Alison Thomas
Dave Newburn
User Services
IMSU
Departmental Teams
Information Management Services
IMSU – ITSSC 2002
Director of IMS and
Head of IMSU
Nigel Rudgewick-Brown
Systems and
Networking
Team
HelpDesk
ICR
Sally Knight
Pam Mooring
Steve Harris (manager)
+ Others
Tim Shaw (Deput Director)
Sylvain Pheuf
IMM
Tom Anstey (manager)
Andrew Faulsham
Matt Crane
Systems Team
JR Team
DRl/DTU
Terry Campton (Deputy
Director)
Ian Combellack
Justin Broad
Vacant
Ann Gilligan
WTCHG
Tim Bardsley (manager)
Ruth Porter
David Smith
Cairns Library
Michael Stevens
Non-JR Team
Gerard Robinson (Assistant
Director)
Robin Edwards
NDS
NDM
David Rohdes
Christine Gray
Alison Thomas
Dave Newburn
User Services
Departmental Teams
IMSU – ITSSC 2002
IMSU Teams
Systems and
Networking
Helpdesk
Tim Shaw
Sylvain Phaneuf
Sally Knight
Pam Mooring
JR
Terry Campton
Justin Broad
Ian Combellack
Satellite Sites
Gerard Robinson
Robin Edwards
David Newburn
David Rhodes
Kieron Ward
IMSU – ITSSC 2002
Terry Campton
Who’s who
Dep. Dir. User
where in IMSU.
JR
RI
Services
Justin Broad
David Newburn
CO
CM
Ian Combellack
Systems
Tech.
Tim Shaw – Dep.Dir.
Sylvain Phaneuf –
CM
IHS
Warneford
Robin Edwards
CM – IHS
Gerard Robinson
Keiron Ward
David Rhodes
Asst.Dir. Satellite
CM - NOC
CM
Site
Sally Knight, Pam Mooring Helpdesk
IMSU – ITSSC 2002
The Services (some)









Desktop support – installation, limited h/w repair
Network & IP management
File & print services, mostly via Novell Netware
Software installation & maintenance
Remote access via dialup service
E-mail & calendaring via Novell Groupwise
Purchase and general advice
WWW and other Back Office services
Unit server management
IMSU – ITSSC 2002
The Users





IHS/NOC
RI
Warneford
JR
Total:
users
490
330
170
1660 (including 368
Med.School students
2650 (excludes 550 IMM
who are in the Tree)
IMSU – ITSSC 2002
How & why we do it.




Netware 5 → 6
Request Tracker
Co-operation – esp. with OUCS.
Flexibility – vertical integration?
IMSU – ITSSC 2002
IMSU – ITSSC 2002
IMSU – ITSSC 2002
IMSU – ITSSC 2002
IMSU – ITSSC 2002
IMSU – ITSSC 2002
The University of Oxford
Clinical School
Information Management Services
Unit (IMSU)
Gerard Robinson
Assistant Director (Satellite Sites)
[email protected]
Tel: Oxford 221323
IMSU – ITSSC 2002