Transcript Slide 1

2-1-1 San Diego Welcomes
AIRS
UWW
The U.S. and Mexico
Board Meeting
Counties Coalition
Disaster Response
Team
Border
January 25,
2011
June 2, 2013
AIRS Conference  Portland, OR
Mission
To increase the
capacity of the
Information and
Referral field to
respond to
disasters.
Vision
AIRS will increase the capacity of the Information
and Referral field to respond to disasters by
establishing a 2-1-1 Disaster Response Team
consisting of trained professionals who can
establish or supplement a call center during times
of disaster and provide training to the field during
non-disaster times.
AIRS Standard
• AIRS Disaster Standards first published around
1998 through a FEMA grant that explored ability
of I&R in a disaster
• Standard was resisted at the time by many
members “as it wasn’t what I&R was about”
and “I&R does not have a disaster role…”
AIRS Standard
• Then 9/11 happened followed by Hurricane
Katrina and Rita
• Each edition of the Standards has seen the
Disaster Standards become more prescriptive
and detailed
AIRS Standard
Today, the Disaster Preparedness standards describe the
requirements an I&R service must meet in order to connect people
to critical resources in times of disaster. The I&R service is prepared
to:
• Assess and provide referrals for inquiries
• Development of an emergency operations and business
contingency plan
• Support its ability to effectively accumulate, validate and
disseminate accurate information
• Provide information and referral
• Provide community reports
HISTORY
of DRT
History
2005 – Call for 2-1-1 and I&R professionals
across the country. 170 were deployed with
no formal screening or deployment process
to:
• Monroe, LA
• Houston, TX
• Jackson, MS
November 2005
AIRS Board approves recommendation of Disaster
Committee to explore “Disaster Response Team”
approach to disasters.
December 2005
UWA commissions two After Action Reports:
Identified need to have established Disaster
Response Teams
Specialized training on technical, physical, and
emotional aspects
UWA National Professional Council:
Establish 2-1-1 Disaster Response Team
2006
• UWA and AIRS Form
partnership in April
2006
• To Jointly Develop,
recruit, train and
manage 2-1-1 DRT
• 2006-2007 Training Plan
is rolled out
The Plan
AIRS/UWA Lead
Positions
11 Key Positions and
2 teams
UWA/AIRS
DRT
Supporting
Materials and
Equipment
2 Day intensives and
conference calls
The Team
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
Volunteer Management Professional
Mental Health Professional
Telecommunication Professional
Disaster Resource/Data Professional
Disaster Call Center I&R Professional
Public Relations/Communications Professional
Emergency Operations Center Professional
Logistics Professional
Disaster Call Center Management Professional
Training Professional
Crisis Call Center Professional
The Timeline
Develop Training
Recruit Members
Select Teams
2 day intensive training & team building
AIRS Conference Training
6 Conference calls
Nov 06 – Jan 07
Jan – Feb 07
Mar 07
Apr 07
May 07
Jun – Nov 07
Plan Assumptions
• Disaster Operations are
different than daily
operations
• Not all skill sets are present
in a call center
• Disasters can occur
anywhere
• Disasters vary in magnitude
• Take care of family first
Plan Assumptions
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•
•
•
Proactive vs. reactive
Past disaster experience
Supports volunteer impact project
Supports CAN
Train the trainer
Post Plan
Disaster Team responds
to requests:
• San Diego, CA
• Iowa and Michigan
• Dallas and Fort Worth
Disaster Response Team Survey
A survey was distributed to the AIRS and the 211 US
Disaster Committee to determine thoughts and input
on the future of the DRT as well as to build a plan to
meet those needs:
• 187 respondents
• 12 had used the services of the DRT
• 173 had not used the services of the DRT
Disaster Response Team Survey
The comments seemed to fall into the following areas:
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Training – “How To” and best practices. Being done via
the webinars and Disaster Track at the AIRS Conference
Information on Community Resources - More of a local
solution but could be educated on how and where to
find resources during times of disaster.
Technology – could be an area the new AIRS Technology
Committee could work on.
2-1-1 San Diego Welcomes
Discussion
Border Counties Coalition
The U.S. and Mexico
Board Meeting
January 25, 2011