Transcript Welcome to NAMTC

GRANT WOOD AREA
EDUCATION AGENCY
Hosting and Providing WebBased Student Information
Systems and Ancillary Services
to Schools
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Cliff Ehlinger,
Associate Administrator
Bob Neilly, Consultant
Scott Benson, Consultant
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Agenda
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GWAEA
Process
Product
Support
Marketing & Communications
Challenges
Benefits
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Cedar Rapids, Iowa
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33 Public School
Districts and
22 approved
Non-Public
Schools located in
a 7 county area
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SIS Acquisition Process
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Develop or Purchase
Product Demonstrations
Evaluation Meetings with Schools
RFP
Pearson Centerpoint (Altona Ed)
Pilot
– 2004-05 1,300 Students at 3 schools
• Implemented 2005-2006
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Contract Options w/Districts
• Startup Cost per Student
• First Year Costs
• Services Provided
– Installation and Setup including Data
Conver.
– Hardware
– Training/Workshops
– Programming
– Daily Support
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Centerpoint
Today & Tomorrow
• 2005-06
• 2006-07
37,000 Students
127 public & 36 parochial
schools - 62,470 Students
• Projections
2007-08 57 Additional Schools
Total of 75,150 Students
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Support Staff
• 2 Consultant – Trainers
• 1 Support Person
• 1 Programmer
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SIS Products
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Pearson Centerpoint
Pearson Powerschool
Pearson SASI
GW Elementary System
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Ancillary Services
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Finance Accounting System
Payroll
HR System
Heath System
Assessment System
State Reporting Support
Internet Provider
Hardware Hosting
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Pearson Centerpoint
ESA
Commitment
Vendor
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Client
Pearson Centerpoint
• Establishing Vendor Relationship
– Software support
• Validation Test Site
– Stay ahead
– Influence changes and upgrades
• Host Pearson Focus Group
• Pearson Customer Advisory Board
• Pearson National Users Group
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Teamwork, Growth,
Confidence, Commitment
and Success
“Our Partnership with GWAEA created an
opportunity to build teamwork, promote
growth, instill confidence, and solidify our
commitment to GWAEA and the districts they
serve. Everyone benefits when we can
directly utilize GWAEA knowledge and
expertise to meet or exceed critical daily
operations. GWAEA success stories are our
best success stories.”
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Mike Rhein, Pearson Director of National Sales
Student Information Systems
GWAEA Support
• Consultants & Support
– Consultation – Workshops – Training Sessions –
Phone Support – User Groups- State Reporting
• Programming
– Trouble Shooting – Report Generation – Program
Integration – Data Conversion- Plug-ins
• Technical
– Hardware Configuration – Maintenance
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Consultants
• Implementation Process
– Meeting with District Administrators
– Timeline
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CRCSD Centerpoint Middle School Deployment Timeline
2/24/05
First School Admin
Introductory
Meeting
2/3/05
Principal Update
3/1/05
3/31/05
2nd School Admin
Introductory
Meeting
4/1/05
6/23/05
Team Scheduling Start
5/14/05 - 6/2/05
Data Conversion
6/2/05 - 6/16/05
Building Scheduling
5/1/05
6/1/05
7/1/05
8/23/05
First Day School
8/1/05
2/3/05
8/23/05
Today
Training for School Admin
5/7/05
Grade Book Discussion
3/23/05
5/19/05
Train the Trainer
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8/11/05
Train the Trainer Refresher
6/20/05
Team Leader Training
8/18/05
Staff Training
Implementation
• Organize Implementation Team
– Discussions and Meetings on
• Timelines
• Data Conversion
• Settings and Options
• Scheduling
• Grading
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Consultants
• Workshops - Product Releases – New
Features – Start of School – End of
Term
• Training
• Phone Support – Help Desk
• User Groups
• Users Web Site
• Point of Contact with Pearson
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Training
Continuous – Timely - Targeted
34 separate sessions past spring
– Introduction to Centerpoint
– Advanced Centerpoint
– Scheduling in Centerpoint
– Attendance
– Train Trainer
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Training Documentation
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Phone Support/User Groups
• Help Desk Support
• State Reporting Assistance
• User support groups
– Secretary groups
– Tech Directors
– Teachers
• Demonstrations
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Programming
Fills Gaps in Software
Localizes Product
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Data Conversion
Report & Query Creation
Plug ins
Mass Updates
Blend Local Products
Mapp Testing/State Reporting
Troubleshooting
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GWAEA Student Health
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GWAEA Student Health
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Home Room Plug In
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Home Room Plug In
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Label Maker
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Hardware
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Access to State of the Art Equipment
Expertise
Maintenance & Backup
Emergency Backup Generator
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Marketing &
Communications
• Centerpoint Users Web Site - created
as single source of information about
Centerpoint for our users
http://www.aea10.k12.ia.us/cpusers/
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Marketing
• Requests From Out of State Schools
and ESAs Demonstrates the Need for
Non Vendor Support
• Support That Lives With the Schools
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Users of GWAEA’s CPUsers Website
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Challenges
• Responding to clients in Timely
Manner
• Staying current with software and
Hardware
• Providing enough feet on the street
• Playing nicely with others
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Benefits to Our Customers
• Lower Costs
• Faster Response
• Time
• Everyone Treated
Same
• Localization of
Product Features • Increased
Communications
• Local Support
• Remove
Hardware
Support Burden
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Customer Benefits
Lower Costs
• Value Added Services
– Lower Cost Per Student
• 1/2 to 1/3 the cost of open market
– Training
• Vendor Training $1,000/day + expenses
• Schools save on expense and travel time
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Customer Benefits
TIME!
User Support
Q&A
Configurations/Settings
Administration
Queries
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Upgrades
Customer Benefits
Localization of Product
• Better-More Efficient Product
– Customer Input Leads to Changes &
Improvements
• State Reporting
– Expertise
– Advocate
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Customer Benefits
Local Support
• Q&A
– Help Desk
– Software support
• All Access Through CPUsers Web Site
• Data Conversion
• Programming
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Customer Benefits
Remove HW Burden
• $$
• Expertise
• Maintenance/backup
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Customer Benefits
• Input from schools –
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Education Benefits
Because we provide the services we do
to our customers, they can in turn
provide extra benefits to their students
• Extra Benefits
– Increased Communications
– Time
– Money
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Benefits to Vendor
WIN
WIN
Added Value to Already
Valuable Product
• Single Source of Contact
• Larger Customer Base
• Consolidate Customer Support
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Benefits to GWAEA
• Revenue Source
• Goodwill
– Intangibles
– Trust
– Communications
– Confidence
– Name Recognition/Reputation
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QUESTIONS
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GWAEA Information
Grant Wood Area Education Agency
4401 Sixth St. SW
Cedar Rapids, IA. 52404
(319)399-6700, Fax (319) 399-6457
Web Presence
– GWAEA Site http://www.aea10.k12.ia.us
– Centerpoint Users Site http://www.aea10.k12.ia.us/cpusers
Contacts
• Cliff Ehlinger Associate Administrator
• (319)399-6730
• [email protected]
• Bob Neilly Consultant
• (319)399-6749
• [email protected]
• Scott Benson Consultant
• (319)399-6817
• [email protected]
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