Recording Movement Permit Requests

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Transcript Recording Movement Permit Requests

Exotic Disease Response (EDR) Training

Recording Movement Permit Requests

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Session Outcome

At the end of this session you should be able to: • understand the information required to record a movement permit and why it is needed • know how to receive a call and record request details • confidently advise a caller of the permit request outcome • know what to do if an item is not listed in IRS • save and action incomplete requests • understand when to initiate a second opinion Record Movement Permit Requests 2

Training Agenda

During this session we will cover: • Call Takers proceduresInformation required to record a requestReceive requests and record detailsRecord requests for ‘no policy’ item Save and action incomplete requestsInitiate a second opinion. Record Movement Permit Requests 3

Knowledge Checks

Are not designed to Pass or Fail you! • Make sure you have understood what you have learned before moving on to the next module.

• You can refer to your reference material (processes and procedures) if you need to.

• If you haven’t achieved 100% accuracy, I’ll provide some help before we move on to the next topic.

Record Movement Permit Requests 4

Movement Control Processes

Record Movement Permit Requests 5

Record and Assign Permit Request

Record Movement Permit Requests 6

Record and Assign Permit Request

Record Movement Permit Requests 7

Movement Permits

• Legal document issued under Biosecurity Act 1993 • Required when moving risk goods during an incursion into, from or within the Controlled Area • May have conditions that need to be complied with Record Movement Permit Requests 8

Call Taker Responsibilities

• Record accurately required information • Advise requestor Movement Permit result from IRS e.g.

– Permit is not required – Movement is prohibited, or – Request will be evaluated by a Movement Permitting Officer Record Movement Permit Requests 9

Information Required 1) Requestor 2) From Place 3) To Place 4) Transporter 5) Items and Quantities

From Place To Place Record Movement Permit Requests 10

Gathering Information IRS

Record Movement Permit Requests 11

Record and Assign Permit Request

Record Movement Permit Requests 12

How to Win Over an Upset Requestor?

• Let them vent • Express empanthy • The No sandwich – What I can do is… – What you can do is… Record Movement Permit Requests 13

Summary In this session we covered:

Call Taker ProceduresInformation required to record a requestReceive requests and record detailsRecord requests for ‘no policy’ item Save and action incomplete requestsInitiate a second opinion. Record Movement Permit Requests 14