Transcript Board Orientation - Big Bend Community Based Care

BBCBC Staff Orientation
2009
Agenda
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Big Bend Community Based Care Organizational Orientation
History of BBCBC
BBCBC Mission & Vision
Roles of BBCBC Team
BBCBC Organizational Chart
Organizational Overview
Role & Relationship of BBCBC-Community
Cultural/Socioeconomic Characteristics of Client Population
Programs and Services
BBCBC Community Involvement
BBCBC Annual Report
BBCBC Teams & Responsibilities
Handbook Review
Performance Quality Improvement
COMPONENTS OF
ORIENTATION
Components of Orientation
• Within 5 days of employment
– Complete HR paperwork
– Complete background screening
• Within 10 days of employment
– Security Awareness Training
– HIPPA Training
Additional Components
of Orientation
• Within 3 months of employment
– BBCBC Organizational Orientation
Additional Training on the following topics:
• Mandatory reporting & indicators of abuse and
neglect
• Laws – disclosure of confidential info for law
enforcement purposes
• BBCBC confidentiality policies
• Legal rights of service recipients
• Documentation; Maintenance and security of case
records
BBCBC – Ongoing Training
All BBCBC Staff and Child
Protection Professionals are
required to complete a minimum of
15 hours of continuing education
annually.
BBCBC
ORGANIZATIONAL
OVERVIEW
Organizational Overview
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
History of BBCBC
BBCBC Mission & Vision
Roles of BBCBC Team
BBCBC Organizational Chart
Role & Relationship of BBCBC-Community
Cultural/Socioeconomic Characteristics of
Client Population
Programs and Services
BBCBC Community Involvement
BBCBC Annual Report
BBCBC Teams & Responsibilities
History of BBCBC
•
BBCBC was founded in 2002 in order to meet the need for a community
response to the initiative by Florida’s Legislature and DCF. BBCBC is the
direct result of a unified effort between the Camelot Community Care,
Children's Home Society of Florida, and DISC. A start-up contract between
DCF and Big Bend Community Based Care was signed on April 23, 2003. Big
Bend Community Based Care became fully operational as the lead agency
providing foster care and related services in the 8 counties in District 2B in July
2004. DCF Administration approached Big Bend Community Based Care’s Board
of Directors with the proposal that it expand its services and lead agency status
to include the 6 counties in District 2A. The proposal was for an interim basis
under a one-year emergency contract to become effective March 1, 2005.
Subsequently this contract was extended for 5 years beginning July 1, 2007 and
expanding Big Bend Community Based Care’s service area to 14 Florida
panhandle counties. In 2007, DCF’s District service area structure was changed
to mirror the State’s 20 judicial circuits. Our service area changed slightly due to
this change and now includes the twelve counties included in Florida Judicial
Circuits 2 and 14, Madison and Taylor counties having shifted to Circuit 3.
Through these changes, we, along with our DCF partners, are committed to
consumer and community involvement in improving the lives of our children and
families.
Big Bend Community Based Care
Mission:
To provide the highest quality child welfare prevention
and intervention services to children and their families
in their home communities.
Big Bend Community Based Care
Vision:
To create local ownership of the child
protection system in each of our 12
communities. By doing so, we believe that the
quality of life for the children and families we
serve will dramatically improve and the
incidences of child maltreatment will
dramatically decrease.
Big Bend Community Based Care
Core Value
The belief that all children have the right
to grow up safe, healthy and fulfilled in
families that love and nurture them. We
will rely on the following values to guide
us in our work.
We will…
•
Respect the caregivers of children
•
Be innovative and dedicated to excellence
•
Be ethically, socially and culturally responsible
•
Promote family and personal responsibility
•
Partner with community and faith-based organizations to foster open and
collaborative relationships
•
Earn the trust and respect of our partners, customers and the public by providing
exceptional customer service while practicing sound fiscal stewardship
•
Employ an analytic and systemic approach to planning and performance
management
•
Facilitate a work environment that encourages professional development and
growth
Big Bend CBC’s Keys to Success
• Community Engagement
• Managing Revenue
• Quality Services
• Professional Development
Understanding the Roles
The chain of
command keeps
the structure
working
Community
The Board
The CEO
Management
Staff
The Board is responsible
for everything in the
organization
The CEO helps the
Board do it’s job
The Mgt helps the
CEO & staff
The Staff
helps the
CEO
BBCBC Organizational Chart
• The current BBCBC Organizational Chart
is available on the agency shared drive in
the Operations folder.
Agency Mission
Long-Term Strategic Plan
A documented, coordinated and disciplined process
designed to produce a desired outcome
3-5 Years
Short Term Strategic Plan
One Year
Quality Management Plan
One Year
Managing Revenue
•Cost Allocation Plan
Community Engagement
•Community Development Plan
•Foster Parent Recruitment Plan
Professional Development
•Partner Pre- & In-Service Training Plan
•Professional Development Plans for
BBCBC Staff
Quality Services
•System of Care Plan – Direct Services
•BBCBC OPs – Administrative Services
Role & Relationship of BBCBC
in the Community
DCF
BBCBC
Provider Agencies
Network Providers
Community Partnerships
Community Volunteers
OUR SERVICE
POPULATION
Area We Serve
• Circuit 2
– Franklin, Gadsden, Jefferson,
Leon, Liberty, Wakulla
• Circuit 14
– Bay, Calhoun, Gulf, Holmes,
Jackson, Washington
Cultural/Socioeconomic
Characteristics of Service Population
• According to Florida’s Office of Economic and
Demographic Research* (EDR), there are an
estimated 147,861 children under the age of 18 in Big
Bend Community Based Care’s service area as of
2009.
• Children come to the attention of Florida’s child welfare
system in three principle ways
1) they are abandoned
2) parents voluntarily seek services or relinquish custody to
access services that would otherwise be unavailable to the
child (particularly mental health care)
3) children are found to be abused, neglected or at risk of
maltreatment. In the vast majority of cases, children enter the
child welfare system following a protective service
investigation
Cultural/Socioeconomic
Characteristics of Service Population
• Poverty rates in Circuit 2 vary by county,
with a low rate of 17.7% in Franklin
County to a high of 19.9% in both
Gadsden and Liberty Counties.
• Poverty rates in Circuit 14 also vary by
county, with a low rate of 13% in Bay
County to a high of 20% in Calhoun
County.
Cultural/Socioeconomic
Characteristics of Service Population
• 2007 EDR data indicates that 54% of the
children in the 2nd Judicial Circuit are
white; 43% are black; and 3% are other
races. Five percent (5.2%) are Hispanic.
For the children living within the 14th
Judicial Circuit, 80% are white; 17% are
black; and 3% are of other races. Less
than 1% of Circuit 14 children are
Hispanic.
HOW WE SERVE
OUR COMMUNITY
Child Abuse Prevention
• By providing child abuse prevention services
we can help families avoid the situations that
lead to abuse and neglect. Big Bend
Community Based Care works hard to keep a
child at home with their parents whenever
possible and considers foster care as
temporary and a placement of last resort.
Services include:
•
•
•
•
Family counseling
In-home supervision
Voluntary protective services
Parent training
Case Management Services
• Big Bend Community Based Care
partners with local agencies to provide
case management services to the
children and families in the child welfare
system. Case managers assist children
and families in managing difficult life
events, monitor living situations, and
recommend abuse prevention services
such as counseling, parent training, and
supervision.
Foster Care Placement Services
• Big Bend Community Based Care directly
oversees the placement of children in foster
homes that can provide standard or specialized
care depending on the child’s needs.
Placement responses are:
– Guided by our commitment to place children in
homes that provide stable and supportive
environments.
• Our partner agencies recruit foster parents
through a screening and training process.
• Together our goal is to recruit and retain foster
parents of the highest quality who can provide
stability and support to all of our children.
Independent Living Services
• Designed to help youth in foster care become better
prepared to live on their own.
• Types of services available to youth ages 13 to 23
years old include:
–
–
–
–
–
–
Pre-Independent Living Services
Life Skills Services
Subsidized Independent Living
Aftercare Support Services
The Road to Independence Program, and
Transitional Support Services.
• The specific goal of our Independent Living Services
program is to help youth who are likely to remain in
foster care, as well as youth formerly in foster care,
make the transition to self-sufficiency.
Adoption Services
• Every effort is made to help a child remain with
his or her family. However, in some cases,
parental rights must be legally terminated and
the child becomes available for adoption. As
with foster placement, Big Bend Community
Based Care and its partner agencies are
commitment to finding stable and supportive
homes for children available for adoption. Our
program is designed to provide numerous
support services to our adoptive families
including on-going training and continual staff
support.
Programs and Services
A current list of community
providers within the BBCBC
Network is available on the
BBCBC website or by contacting
the BBCBC Contracts Department.
Community Involvement
• Champion the vision and
mission of the organization
• Every staff member is expected
to participate
• Board members are powerful
advocates – because they
believe in the cause!
– Legislative Issues
– Community Relations
– Funding Issues
Annual Report
• The annual
report is
distributed after
the close of the
fiscal year at the
annual meeting
in October
BBCBC Teams & Responsibilities
•
•
•
•
•
•
•
Leadership Team
Fiscal Team
Placement Team
Intake Team
IT Team
Client Services Team
Performance Quality
Improvement
BBCBC uses this model
for all of its functions…
How Are We Doing…
Community
Surveys & Interviews
Children, Partners, Staff, Courts, PI’s, GAL’s, Community
Managing Revenue
Reports
Child data; Services data; Budget data
Quality Services & Processes
Reviews
Case Records & FSFN
Internal Reviews of our compliance with OPs
Professional Development
Surveys & Reviews
Employee surveys and plans
Pre- and Post-Tests
Services/internal review results
Big Bend’s New
Policies & Procedures
Shared Drive
• BBCBC Plans
•
•
•
•
Strategic Plan
Quality Management Plan
System of Care Plan
Lots more!
• Operating Policies & Procedures – 2009
Intake, Placement, Behavioral Health, Services, Special
Pops, Legal, Providers/Licensing, PQI, Data/Records,
Network, HR, Training/ Supervision, Finance,
Buildings/Facilities, Client Rights
BBCBC
HANDBOOK
BBCBC Handbook
•
•
•
•
•
•
•
•
•
•
•
Equal Opportunity
Americans with Disabilities Act
Sexual Harassment
Political Activity
Drug Free Workplace
Media Communications
Personnel File
Dress Code
Open Door Policy
Client Confidentiality
Technology
Equal Opportunity Employment
BBCBC does not discriminate in employment
opportunities or practices on the basis of race,
color, religion, sex, national origin, age,
disability, marital status, or any other category
protected by law.
Americans with Disabilities Act
BBCBC complies with the Americans with
Disabilities Act (ADA), and does not
Discriminate in hiring or employment on
the basis of disability.
Sexual Harassment
BBCBC does not tolerate sexual harassment in the
workplace. Therefore, the following behaviors are
grounds for disciplinary action, up to and including
termination:
•
•
•
•
•
•
•
unwelcome sexual advances
requests for sexual acts or favors
insulting or degrading sexual remarks or conduct directed against
another staff member
threats, demands or suggestions that a staff member's work is
contingent upon toleration of, or acquiescence to sexual advances
any other unwelcome statements or actions based on sex, that are
severe
or pervasive enough to unreasonably interfere with a staff
member's
work performance, or create an intimidating, hostile or offensive
work environment
Political Activity
• BBCBC recognizes that employees have a right to take an active
interest in and participate in political affairs. Employees who
participate in political activity, however, need to be aware that
such activity is subject to the following conditions:
• Non-partisan nature of the organization. BBCBC will not infringe
on the right of its employees to choose and support candidates or
positions.
• Individual actions. Employees engaging in political activity are not
allowed to give the impression that their political activity, or the
position they hold, in any way represents the official views of
BBCBC.
• All political activity by employees will be understood to be the
actions of individuals only, on their own time, and away from
BBCBC premises.
Drug-Free Workplace
• Employees are prohibited from unlawfully manufacturing,
distributing, dispensing, possessing or using controlled
substances. Employees violating this policy may face
disciplinary action, up to and including termination, for a
first offense. Controlled substances can include, but are not
limited to:
–
–
–
–
–
cannabis (marijuana, hashish)
stimulants (cocaine, amphetamines, "speed," etc.)
depressants (tranquilizers)
narcotics (heroin, morphine, etc.)
hallucinogens (LSD, PCP, "designer drugs," etc.)
Speaking To the Media
• Employees at BBCBC are not authorized to speak
to the news media about BBCBC issues without
first being cleared by the CEO. All inquiries from
the media should be directed to the CEO or
designee.
– Should representatives of the news media ask a staff
member a question about the organization, that staff
member should say, “I have no authority to speak to the
media on behalf of BBCBC, but I will refer you to the
BBCBC CEO or designee."
Personnel Files
• All staff personnel files are the property of BBCBC
and will be treated with strict confidentiality.
Employees may review their personnel files, which
are located in the Human Resources Specialist
office. Staff reviewing their personnel files:
– Must do so in the presence of the Human Resources Specialist.
– May request a copy of their personnel file or documents in the
file. Such copies will be duplicated in the Human Resources
Specialist office only, and only by the Human Resources
Specialist or the staff member's immediate supervisor.
Dress Code
• BBCBC observes a business casual dress code during
business hours. Business casual does not allow the
following:
–
–
–
–
–
–
–
–
jeans with holes
dyed jeans
Employees of BBCBC are expected to
shorts
show a well-groomed, neat appearance.
Radically unconventional dress or
tee shirts
personal grooming, including, but not
tank tops
limited to, excessively long hair on male
flip-flops
employees, untrimmed male facial hair,
sweats
excessive makeup on female
dirty clothes
employees, short skirts or tank tops are
prohibited.
Open Door Policy
• BBCBC recognizes that staff may feel
uncomfortable bringing a question or concern
to their immediate supervisor. For this reason,
the CEO of BBCBC operates in an "open door"
manner.
– Employees are encouraged to make brief visits to the CEO's office
to discuss a workplace issue, give input, or make a work-related
suggestion. However, it should be understood that this open door
policy does not eliminate the need to follow the chain of
command and the BBCBC grievance policy.
Client Confidentiality
• In the course of their jobs, employees at BBCBC
may gain information of a confidential nature
about the people the organization serves.
Employees are directed not to discuss such
information outside the organization. Violation of
this policy may result in termination and possible
legal action.
Technology
BBCBC respects the right to privacy of
its employees. However, privacy does
not extend to employees' use of BBCBCprovided technology, including
computers, voice mail, e-mail and the
Internet.
Training Documentation
Thank you for completing this online training presentation.
• To document your participation please immediately
send an email listing your name and position to the
BBCBC training department at:
[email protected]
• Please let us know any training topics you would like to
be provided with in a classroom training, online
presentation or training resource materials.
•
BBCBC Training Coordinator contact: Carol Edwards 850-694-0728
THANK YOU!
For giving your time and
talents to BBCBC !