Transcript Slide 1

NAPUS KNOWLEDGE BASE
Knowledge Base Content
This library of Postal information contains
over 3000 downloadable documents, prewritten templates, PowerPoint training aids,
manuals and videos that cover all functional
areas that a Postmaster will encounter in
their daily duties.
History of Knowledge Base
The Knowledge Base was created from John
Galera’s Postmaster Survival Disk
The library was compiled from the Postal
Service bluepage and contributions from
Postmasters around the country
Obtain approval from your MPOO or District
Manager before accessing or loading the files
on your USPS computer
Access www.napus.org
Click on NAPUS Knowledge Base
Registration Process
Fist time user will need to register with Last
Name and NAPUS member number (located on
front of Postmaster Gazette)
Registration Process
When prompted you will enter the required
information to finish your registration, once
registered you will log on with your email and
password.
Once registered you will be able to download any
of the files in the Knowledge Base
Accessing Files
Across the top banner, you can
access:
•USPS Manuals
•NAPUS Documents
•All Programs
Search Option
The “Search” box will allow the user to enter a
subject or area of inquiry to save time
The user can choose to review the listed
documents
The categories are listed in alphabetical order
All Programs
ADDRESS MANAGEMENT SYSTEMS
APWU CONTRACT CHANGES 2011
CHECKLISTS
COMPLEMENT & HIRING
COMPUTER INFORMATION
CUSTOMER SERVICE
DELIVERY & COLLECTIONS
DELIVERY AND RETAIL OPERATIONS
DUO- CLOSURE
EBUY 2
ECAREER
EDW
EFLASH
ERMS
All Programs
EMPLOYEE SELF SERVICE
ENVIORNMENTAL GUIDEBOOKS
EREASSIGN
F-4
F2 CSS DELIVERY TRAINING
FINANCE
FINANCE-TAKING MYSTERY OUT
GOOD WEBSITES
HARASSMENT
HUMAN RESOURCES
INFORMATION TECHNOLOGY
INTERNTIONAL SHIPPING
INTERVIEWER QUESTIONS
LABOR
All Programs
MARKETING
MCS TRAINING FILES
MISCELLANEUOUS INFORMATION
OFFICE MANAGEMENT
PEG DOCUMENTS
PERFORMANCE EVALUATION - PES
PFP
PM 18-22 TRAINING
PM INSTALLATIONS
RDM-WOS
RETAIL & MARKETING
All Programs
SOP STATION
SOP SUPERVISOR
SOX
SUPPLY MGMT
TIME AND ATTENDANCE
VARIANCE PROGRAMS
VIDEOS TO ENJOY
VOYAGER
WEB SHORTCUTS
WEBEES - ELECTRONIC EDIT SHEETS
PM REPRESENTATIVE FORMS
PM REPRESENTATVE POWER POINTS
APO/ RMPO TRAINING
Category Lists
The files listed in each category can be access
by clicking on the plus sign next to each
category title.
Additional documents can be opened by
clicking on the desired one after drilling down
through the sub folders.
Knowledge Base in Action
ECC Case Response
To help close ECC issues go to:
Customer Service
Customer Sample Letters
Look for the topic you are trying to close such as
Priority/Delay
Click and Paste the Response
Modify if needed, Issue and Submit to Close the
ECC Case
Good Websites
Good Websites has links to many excellent
websites
The Websites contain a wealth of information
Thrift Savings
Finance
District sites in areas such as Labor, Rural, SOX
and Etravel
Labor
Labor has a 5 step process for discipline
Step 1 Charges and Elements
Contains links, documents and
evidence needed to issue discipline
Step 2 Day in Court
Templates with questions for the
Supervisors to ask
Step 3 Actual Letters, just
Fill in the blanks
Send completed document to Labor for
review
Different districts have different
requirements
PEG Documents
PEG Documents has Written Programs and Safety
Programs
To update to your office:
Go to Written Programs
Hit Ctrl F to bring up the Find Block
Hit the tab called Replace
You can replace (Pearl City) with your City (23 Changes)
Your Name for (John Galera)
Current Date with (3/1/2012)
This will update your whole program
in minutes. This can be done with any
Microsoft office document.
Video Folder
This contains short videos that are great for
Icebreakers, for training or anytime you just
need a break and a good laugh.
Updated Files
Any updated files will be listed on the bottom of
the Knowledge Base
All updated files within a certain time period
will be displayed, clicking on these items you
will be able to update your files by clicking and
saving to your computer
Do not change the document name and it will
overwrite the document on your computer
if previously downloaded or saved from
the Postmaster Survival Disk
NAPUS Knowledge Base
The Knowledge Base is another valuable benefit
of being a NAPUS Member
Use the programs and files to assist you in your
position and to help other Postmasters
It is an excellent recruiting tool for signing new
members in our organization
Thanks