Transcript Company presentation - Directory of Research

Developed by market research specialists, Update Field Services specializes in gathering
information. We prepare the ground for your studies involving B2B and B2C targets and can also
set up and deploy your international projects, whether France is included in your study or not.
Yannick BADUEL - P: 00 33 (0)6 87 56 23 62 - T: 00 33 (0)1 83 62 13 64 - E-mail: [email protected]
Presentation
• Update Field Services has been developed to provide a solution to all the problems you may encounter in the
framework of your studies. We support you at every stage of the challenges you face, from the emergence of
your qualitative study problem to the ratification of the issues during your quantitative studies.
Global expertise
International
representativeness
A single
contact for
each study
• Update Field Services now offers its expertise in 5 leading European countries: France, Germany, the UK, Italy,
Spain as well as in Vietnam, Tunisia and United Arab Emirates. Our company has also experienced and
reliable international partners throughout the rest of the world to meet all your requirements.
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The management of our projects is centralized so as to:
avoid any loss of information between your objectives and the field,
guarantee the same quality standards for each country you wish to include in your study,
uniformly and efficiently coordinate fieldwork,
optimize the cost of managing your studies and offer you the most competitive rate possible.
Yannick BADUEL - P: 00 33 (0)6 87 56 23 62 - T: 00 33 (0)1 83 62 13 64 - E-mail: [email protected]
Tools
Update Field Services offers services adapted to your requirements in order to efficiently prepare the
ground for your studies
Telephone CATI: 259 positions in the world
8 monitoring and control centers. Automatic telephone number dialing. Predictive calls (Germany). CATI
software, including Voxco Vcc. Broadband Internet at all workstations. High level of data security.
Face to face: 1873 interviewers in the world
National country coverage. Local coordination with 1 team leader for 15 to 20 interviewers. Professional
interviewers (not students). Home-based, street-based, shop-based and specifically arranged (CAWI) sessions.
5 proofreading and monitoring centers (at least 30% of surveys are checked). Centralized data entry and coding.
Focus Groups – Gang Survey – Individual interviews: More than 15 studios
Focus group rooms of between 10 and 42m2. Client feedback rooms of between 10 and 18m2. Two-way mirrors.
Audio-video DVD recording. Video streaming. Multilingual simultaneous translation. Computerized note-taking.
Equipped kitchens – quality catering services. B2B and B2C study target recruitment.
Online studies
Using our panel of over 50,000 respondents or the address databases of our clients. Quantitative studies using
the software platform EFS Survey or using a client platform. Setting up discussion forums on the Internet. Bulletin
board with publication of videos, photos, articles, etc. Ad hoc telephone recruitment for your online studies (CATI
to Web).
Yannick BADUEL - P: 00 33 (0)6 87 56 23 62 - T: 00 33 (0)1 83 62 13 64 - E-mail: [email protected]
• Possibility to attend
interviews or organize a
distance-monitoring
system.
• Professional interviewers
specializes in gathering
information by face to face.
• We cover the entire region
which we defined together
during the launching of the
study..
• Ensuring an optimum level of
file management quality
• Possibility to go on the field
with the interviewer.
• Quick communication of
each important information
we collected using follow-up
sheets.
• Follow-up sheets enabling
us to pass on any relevant
comments the interviewee
would make.
• Supervision of the study:
• Supervision of the study:
•Project manager
•Programmer
•Field manager
•Supervisor for 15
interviewers
•Data manager
•Project manager
•Local team leaders
•Data manager
• Associated services:
• Recruitment screener to
guarantee the presence of
only the targets you want.
• Accurate and detailed
monitoring of the progress
of recruitment throughout
the process.
• Interviewer-recruiters
selection based on the
characteristics of the
target.
• Follow-up sheets to forward
you each relevant comments
the target would like to pass
on to you.
• Supervision of the study:
•Project manager
•Recruitment manager
•Studio manager
On-line
• Professional interviewers
specializes in gathering
information by telephone..
• Associated services:
Focus groups - Gang Survey – Individual interviews
interviews
• Associated services:
Face to face
Phone
Services
• Associated services:
• Precise and detailed
sampling of the participants
on the panels or databases
to ensure that quotas are
complied with.
• Regular follow-up of
participants to guarantee
active participation (panels
or databases)
• Recruiters chosen according
to the specific nature of the
target (for CATI to web
studies)
• Immediate communication of
all the useful information
gathered via follow-up
sheets
• Management of the survey:
•Project manager
•Programmer
•Community manager
•Data manager
For the purpose of guaranteeing you high-quality work at each stage of the project our fieldwork is covered by EphMRA and
ESOMAR.
Yannick BADUEL - P: 00 33 (0)6 87 56 23 62 - T: 00 33 (0)1 83 62 13 64 - E-mail: [email protected]
Example of a CAWI / CATI survey:
- Quantitative study in 5 countries.
- Germany, Spain, France, Italy and the United Kingdom.
- 175 interviews lasting 20 minutes.
- Target interviewed: vascular surgeons.
Update Health 33% of our turnover and is the main
area of our company.
Faced with the specific nature of the medical world, our
experience enables us to give you our guarantee that
your survey will be precisely controlled and our
assurance of impeccable quality when carrying out
your fieldwork.
Your project will be handled by project managers, team
leaders and specialist researchers who have been
trained to provide an appropriate response to your
needs.
Ipsos Healthcare, BVA Healthcare, A+A, Synovate
Healthcare, Tevax, TMTG, Occurrence Santé… more
Example of a quantitative face to face survey:
- Quantitative study in 3 countries.
- Germany, Spain and France.
- 180 interviews lasting 60 minutes.
- Target interviewed: pneumonologists
Example of a mystery survey:
- Quantitative study in France (multiregional).
- Organisation of 100 mystery visits to pharmacies (60 minutes).
- Evaluation of the consistency of the pharmacy network.
- Example of control: POS advertising, availability, customer reception,
advice…
Example of a qualitative face to face survey:
- Qualitative study in France.
- Organisation of 10 individual interviews of 60 minutes, 6 of them on the
ward and 4 at the respondents’ homes.
- Recruitment of 10 people affected by HIV and receiving initial
antiretroviral treatment for more than 6 months.
and more companies are entrusting us with running their
medical fieldwork, and we hope that you will join them
soon.
Example of online study:
- Quantitative study in France.
- Point of view of 370 doctors on margarine.
- Target interviewed: 200 generalists, 110 gynaecologists, 60
cardiologists
Yannick BADUEL - P: 00 33 (0)6 87 56 23 62 - T: 00 33 (0)1 83 62 13 64 - E-mail: [email protected]
The advantages Update France can offer you :
A company which
focuses heavily
on the
internationalisation of
study fieldwork.
Professional
interviewers who are
natives to the
countries you wish to
include in your study.
Centralised
coordination of your
projects: a single
contact for all the
countries you wish to
include in your
study.
Homogenised quality
standards to
guarantee that your
quality requirements
are met.
Our clients are our benchmark ...
Yannick BADUEL - P: 00 33 (0)6 87 56 23 62 - T: 00 33 (0)1 83 62 13 64 - E-mail: [email protected]
An optimised
budget and a
streamlined
scope of
study.
Repartition of our activity
23%
33%
9%
14%
Medical
Services
21%
Mobile phone
Auto-moto - transport
Consumers
Yannick BADUEL - P: 00 33 (0)6 87 56 23 62 - T: 00 33 (0)1 83 62 13 64 - E-mail: [email protected]
Yannick BADUEL - P: 00 33 (0)6 87 56 23 62 - T: 00 33 (0)1 83 62 13 64 - E-mail: [email protected]