Transcript Career Development Services

Welcome
to
A Career Development Presentation
By
Infrastructure & Project Services
31 October 2005
Infrastructure & Project Services
Infrastructure & Project Services
Associate Director
Janice Bundy
Administrative Assistant
AlexCaro
Construction Management
Manager
Contracts Administration Supervisor
Zach Patalingjug
Voice Network Operations
Manager
Desig n & Installation Management
Manager
Infrastructure Environmental Services
Manager
Project Services Support
Manager
Tim Garrett
Linwood Ceruti
Dean Brynildsen
Alice Ovanesian
(V)
Product Mgnt. Analyst
Connect Project Manager
Contracts Administration
John Kacperski
Support
Troy Brown
Construction Specia l Projects
Shirley Watkins
Contracts Administration
Support
Naheed Saleh
Mary Horton
Environmental Management
Cable Infrastructure Mgmt.
Service Activation
Repair Services Center
Center Supervisor
Supervisor
Manager
Dick Karjala
Mike Quirk
Tim Garrett
Field Operations
Cabling Services
Manager
Supervisor
Supervisor
Linwood Ceruti
Deno Anderson
Dan Beatty
Project Support Supervisor
Jeff Tritt
Storekeeper
Debra Borquez
Dave Erfle
Environmental Engineer
Voice Network Services
Matt Abracen
Princip al Cabling Engineer
Dispatch Specialist
Cable Specialist
Andre Mathews
Kathy Tween
Carlos Hernandez
Comm. Applic ations
Storeroom Assistant
Specialist
John Putnam
Marshall Donkin
Space & Utility
Support
Medical Enterprises Rep.
Cathleen Mertes
Technical Support
Repair Services Center
Voice Operatio ns Technical
Specialist
Technician
Supervisor
Cabling Engin eer
Technician
Cable Specialist
(V)
Pat Jenkins
Steve Howell
Ken Adams
Gerald Wong
Jose Aguirre
Rebecca Noble
Space & UtilityAssistant
Terry Little
Technical Support
Repair Services Center
Switch Engin eer
Specialist
Sally Barrera
Technician
Kell Sims
Carlos Villarreal
Medical Enterprises Rep.
Cabling Engin eer
Technician
Cable Specialist
Elecio Rosales
Abdie l Aguilar
Roman Espin osa
Gracie la Barajas
Space & Utility Assistant
Henri Patircio
Technical Support
Switch Engin eer
Specialist
Travis Upton
Neecie Parker
Medical Enterprises Rep.
(Student/part-time)
Cabling Emgineer
Technician
Cable Specialist
Moe Raissdana
Peter Garcia
Miguel Mejia
Rosie Paola
Space & UtilityAssistant
John Dimalanta
Technical Support
Switch Engin eer
Specialist
James Talkington
Patty Lange
Technician
Cable Specialist
Ron Marquez
Mitch West
Eric Nelson
Switch Engin eer
Chris Jackson
Technician
Jaime Villasenor
Richard Gonzales
Network Assistant
Technician
Ralph Ramirez
Pedro Barajas
Switch Technician
Michael Yamaka
Marie Labrie
CSB-1 Reception Assis tant
Cabling Engin eer
Switch Engin eer
David Lembke
TrafficOperations Manager
(Student/part-time)
Onsite Contruction Inspector
Technician
Mark Plumeri
Technician
M.R. Harvey
Technician
Jerry Thomas
Technician
(V)
Traffic Operations
David Mohr
Supervisor
Nydia Narron
Operator/Relief (50%)
Student Operator
Receptionist
Korshid Tarin
(V)
(student/part time)
Student Operator
Student Operator
Yu Mi Choi
(student/part time)
Sanaz Rezghi
(student/part time)
Student Operator
Student Operator
Owen Phillips
Amanda Feest
(student/part time)
(student/part time)
Student Operator
Student Operator
Lisa Hirata
Isabel Nava
(student/part time)
(student/part time)
Student Operator
Student Operator
Jennifer Wertz
(student/part time)
Huang Pham
(student/part time)
Student Operator
Student Operator
Christopher Drugan
Kendra Van Buren
(student/part time)
(student/part time)
Infrastructure & Project Services
I & PS
Associate Director
Janice Bundy
Contract Administration
Supervisor
Zach Patalingjug
Voice Net. Oper.
Manager
Tim Garrett
Design & Install Mgmt.
Manager
Linwood Ceruti
Infrastructure
Environmental Services
Manager
Dean Brynildsen
Product Services Support
Manager
Alice Ovanesian
Voice Network
Services
Cable Infrastructure
Management
Application
Specialist
Product Analysis
Field Operations
Medical Center
Representatives
Service Activation
Center
Dick Karjala
Cabling Services
Dan Beatty
Store Room
Dave Erfle
Project
Management
Manager
Janice Bundy
Traffic Operations
Marie LaBrie
31 October 2005
Infrastructure & Project Services
Customer Base
 UCLA (On & Off Campus)
 CTS
 Public at Large
Operations Based
 Respond & Resolve (24/7)
 Order Fulfillment
 Cable Plant Management
31 October 2005
Infrastructure & Project Services
Our primary goal & purpose is:
Infrastructure and Project Services is committed to
identify and support customer voice, data, and video
communication needs through the delivery of cost
effective, state of the art infrastructure, equipment,
products and services.
31 October 2005
Project Management
Presented by Zachary Patalingjug
31 October 2005
Contracts Administration
Presented by Zachary Patalingjug
31 October 2005
Contracts Administration
Who we are:

Zachary Patalingjug, Supervisor
Troy Brown
Naheed Saleh
Where we are:

1001 Gayley, 2nd floor, Rm. 16 & 3rd floor Rm. 3
How to reach us:
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Zach
x74444
Troy
x59986
Naheed x60774
31 October 2005
Contracts Administration
What we do:
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Administer Brief and Long Form Construction
Contracts
Develop, Execute and Manage Professional Services
Agreements (PSA)- for non-design-related consulting
agreements
Develop, Execute and Manage Executive Design
Professional Agreements (EDPA)- for design-related
consulting agreements
Develop, Execute and Manage Construction Work
Order Agreements and Assign and Manage Work
Orders
31 October 2005
Contracts Administration
Construction Work Order Agreements:
(Replaces former PO Blanket Agreements for Outsourced Cabling Work)
Note: CTS Cable Specialists perform majority of MAC work
1. AMI Electrical & Telecom: MAC Intra- & Inter-Building
Copper and Fiber Cabling
 $400,000 Blanket Agreement for 1 year
 Maximum of $65,000 per Work Order
2. AMI Electrical & Telecom: Copper Inter-Building (OSP) MAC,
Maintenance, & Repair/Restoration
 $400,000 Blanket Agreement for 1 year
 Maximum of $65,000 per Work Order
3. NetVersant: Fiber Inter-Building (OSP) MAC, Maintenance, &
Repair/Restoration
 $400,000 Blanket Agreement for 1 year
 Maximum of $85,000 per Work Order
31 October 2005
Contracts Administration
Recent Accomplishments:

Migration from Purchase Order process to Construction
Contract process
Executed 7 EDPAs
Executed 3 PSAs
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New Building Completed Construction
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Weyburn Terrace
Hedrick Summit
Rieber Vista
LaKretz Hall & Auditorium
Neuroscience Research Building
31 October 2005
Contracts Administration
Current Projects:
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New Building Construction
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Rieber Terrace
Kinsey Hall (Humanities Building)
Broad Art Center
SRB2/Luck
Connect CHS Corridors Cabling
Westwood Replacement Hospital
Santa Monica/Orthopedic Replacement Hospital
31 October 2005
Design & Installation Management
Presented by Dan Beatty
31 October 2005
Design & Installation Management
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Cabling Infrastructure Management
Field Operations
Cabling Services
31 October 2005
Design & Installation Management
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Cabling Infrastructure Management
 Design, implement and maintain the UCLA
Campus Infrastructure Fiber Optic Backbone
 Design and implementation of cable
infrastructure for all new buildings /
construction projects / renovations
 Provide requested voice, data, CATV and
wireless cabling
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Field Operations
 Install and maintain all end users station
equipment (moves, adds and changes)
 Install and maintain VoIP end user equipment
31 October 2005
Cabling Services
Who we are:
Carlos Hernandez
Erick Nelson
Jose Aguirre
Miguel Mejia
Roman Espinosa
Silvano Martin
We are located at CSB1. 2nd floor, room 2441
Or you can call:
Dan Beatty, Supervisor, Cabling Services @ 42174
31 October 2005
Cabling Services
Recent Accomplishments:
 Established CTS Cable Specialists
 School of Law remodeling project
 CTS Dedicated Plant for VoIP infrastructure
Current Projects:
 Campus Wireless Project
 CSB1 Bruin Card Cable Installation
 Wireless at Pauley Pavilion for ticketing and the
media
 VoIP & data cabling for Medical personnel
moving to Saban building (130 people)
31 October 2005
Infrastructure Environmental Services
Presenter: Jeff Tritt
Power
Security
Environmental
Support
31 October 2005
Infrastructure Environmental Services
Who we are:
Dean Brynildsen
Jeff Tritt
Cathleen Mertes
Matt Abracen
x53697
x64244
x63550
x62486
Henri Patricio
Terry Little
John Dimalanta
student
x51714
student
IES Family
“The Family You Never Knew You Had”
31 October 2005
Infrastructure Environmental Services
Responsibilities:
Provide SECURITY solutions for the 21st century
We design, install, & maintain
Alarm Monitoring for Environmental
Alarm Monitoring for UPS Equipment
Alarm Monitoring for Fire Suppression Systems
Door Access Control & Monitoring
Camera surveillance
31 October 2005
Infrastructure Environmental Services
Responsibilities:
Provide POWER solutions for the 21st century
We design, install, & maintain
AC Commercial Power
AC Emergency Power
AC UPS Power
DC Power & Battery Backup
Infrastructure Environmental Services
Responsibilities:
Provide ENVIRONMENTAL solutions for the 21st century
We design, install, & maintain
HVAC & Humidity Control
Dedicated Ground Systems
Bonding Equipment
Lighting
Rack & Overhead Bracing Installation
Fire Suppression Control
31 October 2005
Infrastructure Environmental Services
Recent Accomplishments:
 Weyburn Terrace – Room Build Out
 NRB – Room Build Out / UPS Units
Ongoing Accomplishments
 Responsible for over 240 sites throughout the UCLA campus
and Medical facility
Current Projects:
 WRH – NOC support infrastructure
 10920 Wilshire - Remote switch support infrastructure
 CSB1; JSEI; and Anderson – Upgrade Environmental
Infrastructure.
31 October 2005
Project Services Support
Presenter: Marie LaBrie
31 October 2005
Project Services Support
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Application Specialists
Medical Center Representatives
Traffic Operations
Storeroom
31 October 2005
Project Services Support
Application Specialists
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Design, program, implement and support Call Processing Applications
Automated Attendants (123 applications)
Automated Call Distribution (ACD-68 groups)
Automated Call Distribution (UCD-36 groups)
Integrated Voice Response (IVR-3 applications)
Medical Center Representatives
 Project support to the UCLA & Santa Monica Hospital
 Coordination & delivery of products and services
31 October 2005
Traffic Operations
Building Renovation Accomplishments:
 Ackerman Wireless Office
 CSB1 North Side
 Client Services
 Executive Offices
 Campus Operators
 Kerckhoff Conference Room
31 October 2005
Traffic Operations
Current Projects:
 Toll Free & Meet-Me Conference Services new contract
 Corporate Directory Dialer
 New BruinCard Security System (CSB1 1st phase)
 Facilities Management Maintenance Agreement
 Tower LAB & Server Room
31 October 2005
Traffic Operations
Responsibilities:
 Manage Traffic Operations supervisor, campus operators
and Receptionist
 Building renovation
 Special Projects
31 October 2005
Traffic Operations
Who we are:
Marie LaBrie, Manager
Nydia Narron,
Supervisor
David Mohr
Receptionist
Campus
Student Operators
Where we are:

CSB1 2nd floor, Lobby
How to reach us:
 Marie
X65959 [email protected]
 Nydia
X53333
[email protected]
 Dave
X56285
[email protected]
 Operators
Off campus 310-825-4321
On campus dial 33
31 October 2005
Traffic Operations
Presenter: Nydia Narron
31 October 2005
Traffic Operations
Responsibilities:
Supervisor
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Supervise, hire, and train new student operators
Ensure call volume is under control
Monitor operators to ensure highest level of customer service is provided
Provide conference call capabilities for UCLA staff
Operators
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Provide directory services
Average monthly call volume: 97,000
Average monthly operator handled calls: 28,000
Average monthly automated attendant calls processed: 69,000
Reception
 Direct customers and visitors to appropriate CTS staff
 Maintain office and break room supplies
 Receive and distribute mail and packages
31 October 2005
Storeroom
Presenter: Dave Erfle
31 October 2005
Storeroom
Who we are:
Dave Erfle
Lead
Storekeeper
Marshall Donkin
Assistant
Storekeeper
Where we are:
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COGEN Building
731 Charles E. Young Dr. So.
Mezzanine level of Door 5
How to reach us:
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Dave Erfle 60006 [email protected]
Marshall Donkin 70105 [email protected]
31 October 2005
Storeroom
Responsibilities:
 Purchase, distribute and maintain inventory of all
telecommunications equipment.
 Maintain and distribute all tools to field technicians.
 Maintain and distribute 800 MHz radio equipment.
 Assign, coordinate and evaluate the work of Storeroom Assistant.
 Maintain off campus storage in Culver City.
 $1,000,000 inventory on hand.
 540 separate items maintained.
 $1,000,000 in annual purchases.
 Apply checks and balances to maintain 98% accuracy record.
Current Projects:
 Central receiving for CTS from CSB1
 COMIT integration
 Bar Coding
31 October 2005
Storeroom
Recent & Ongoing Accomplishments:
 External Audit
(98% accurate)
 Maintaining tight security to insure accuracy level
31 October 2005
Voice Network Operations
Presenter: Dick Karjala
 Product Analyst
 Voice Network Services
 SAC – Service Activation Center
31 October 2005
Voice Network Operations
Product Analyst
Support to Client Services and Medical Center Representatives
Product guide updates/revisions
Analysis of new product revisions
RFP Evaluation
Voice Network Services
Ensuring the Voice Network is up and running 99.999% of the time
Trunking traffic studies
Emergency requests
SMH Overload
31 October 2005
Service Activation Center (SAC)
Who we are:
 Dick Karjala
x62926
Sally Barrera
Patty Lange
Neecie Parker
x60054
x60054
x60054
Where we are:
CSB1, 2nd floor, room 2250
31 October 2005
Service Activation Center (SAC)
TSR Order fulfillment
 Assign line equipment
 Assign feeder and riser cable pairs
 Update and maintain line card data base
 Programming for all voice circuits
 Average 130 orders per week
Voicemail
ACD/UCD
31 October 2005
Service Activation Center
Recent Accomplishments:
 Migration to new COMIT system
 Implementation of the hospitality suite, Option 81
switch, for the residence halls
31 October 2005
Service Activation Center
Current Projects:
 Technology Management System Implementation
Team
 Familiarization with programming VoIP & Option
81 switch
31 October 2005
Infrastructure & Project Services
The Path Forward
You can rely on us for:
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Technical expertise
Positive attitude
Supportive of your requests
Getting the job done when requested
31 October 2005
Infrastructure & Project Services
The Path Forward
Current Challenges:
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Migration to COMIT
Meeting demands of employing new technology e.g.VoIP
Prioritizing multiple urgent requests
Processing short turn-around due dates without impacting
everyday service delivery
31 October 2005
Questions & Answers
31 October 2005