Altigen IP Telephony Demo

Metropark Timeline

Unitel Communications is launched after IBM purchases ROLM Unitel and MetroServ merge to become

Metropark Communications

Metropark partners with NBX Metropark purchases PMRN Engineering CORP Corp Metropark launches WiredWireless LLC Metropark partners with 3Com Metropark launches Vendor Consolidation Program Metropark top honors & awarded Gold Elite 1985 1990 1993 Metropark Services starts as full service data delivery consulting agency 1994 1996 2000 2003 2005 2007 Metropark purchases CDN Consulting Metropark launches NBX HelpDesk w/ offices in NJ, CA, AZ, FL, WA, Metropark launches VoIP Software Co.

Metropark purchases BC Data & PC Metropark purchases nonet ISP & IntenseNet ISP Metropark opens Chicago & Virginia Branch Offices and Partners with Altigen

Relying on Altigen Today

Integrated IP Application Suite

All Applications Developed in House by AltiGen

VOIP Telephones

The functionality your customers expect, plus more: • Conference • Intercom • Busy Lamp Fields • Line Park/Pickup • Call Waiting • One touch Voice Mail Access • Greeting Management • Zone Paging • “One Touch Record” • “One Touch” Diagnostics IP710 Telephone IP705 Telephone

3

rd

Party SIP Phones

• Ability to use 3 rd party SIP VoIP Phones • Initial support for Aastra SIP Phones – 53i, 55i, 57i, 57i CT • Additional IP Phones to follow (Polycom & Cisco)

• • • • • • • • • Windows Telephony Client Drag ‘n Drop Conferencing On Demand Recording Presence Management Exchange-based UM Integrated Fax Server One Number Find/Follow Me Integrated Web Chat Call Queuing and Routing

Advanced User Productivity Features

Integrated Mobility Solutions

• • • VoIP Extensions for Remote Workers – Allows users to setup their IP phone anywhere with Internet connectivity and log into their extension ExtensionAnywhere™ – Any phone (cell, home phone, etc..) can log into the server as a native extension of the system.

– All calls transparently routed to phone – All standard extension features available on remote device (transfer, conferencing, voicemail) – Calls can still be controlled through AltiGen’s desktop client One Number Find Me – Allows specific callers to reach you at up to 4 different telephone numbers. – If call isn’t connected, caller has the option of leaving message or dialing another extension.

Complete Conference System:

• Up to 30 Attendees • On Demand Conferencing • Auto Conference Scheduling • Easy User Set Up • Mute and un-mute participants • Selectively Drop participants • Meet Me Conferencing

Integrated Audio Conferencing

Advanced Call Routing based on: – – – – – – First, Next or Any Available Agent (Average) Longest Idle Time Fewest Answered Calls Shortest Average Talk time Highest Level Skill Priority Assigned to Customer End to End Reporting

Call Center Applications

Supervisor Monitoring of Agents – – – Silent Monitoring Barge In Coach Phone Calls

Altigen ACD

Sales Telemarketing Customer Service

Centralized Call Recording

Administrator Management • User Management • Storage Archive Management • Activity Log Tracking Client Interface • Search/Sort recorded files and records • Playback/Export recorded conversations • Call Recording Reporting

• Improves ROI by allowing you to easily manage all extension moves, adds, and changes yourself • Intuitive windows guide you through the configuration steps for each feature.

• Provides real-time info on VoIP performance • Real time Trunk and Extension information • Connects to the server via TCP/IP, allowing it to be remotely managed from virtually anywhere.

Simplified Administration

SMB and Branch Office Solution

Single Server Solution for Small Businesses and Branch Offices

• 24 Stations (Expandable to 96) • Voice Mail, Auto Attendant • AltiView Client Software • Operator Console • Extension Anywhere • 12 Session “Meet Me” Conference Bridge • Optional Software: • Centralized Recording • Call Reporting • ACD

AltiView Soft Phone AltiConsole Operator Console

Enterprise and Call Center Solutions

• • • • • • •

Single Server Solution for Mid-Sized Businesses, Headquarters Locations and Call Centers

50 to 1000 Stations per System Voice Mail, Auto Attendant AltiView Client Software Operator Console Mobility 30 Session “Meet Me” Conference Bridge Optional Software: – Centralized Recording – – Call Reporting ACD

AltiAgent Client AltiView Client AltiConsole Operator Console

Multi-site Integration and Management

MAX1000

• • • • • Automated, multi-site synchronization Integrated, distributed IP applications Centralized or decentralized management Local and remote administration Full remote survivability in the event of WAN outage

Supports up to 3400 extensions in 100 locations

Q & A