Transcript download.vocalcom.ca

HYPER CONNECTED Contact Center
Hermes.Net and AVAYA IP Office
www.vocalcom.com
Interconnection architecture and prerequisites
Hermes.Net connected to IP Office
Voice Compression
Module 32/64
IP Office 500
www.vocalcom.com
www.vocalcom.com
Route DID to SIP trunk
IVR
…
ACD
Hermes.Net
Distribute
to agent
SIPcall
Trunks
Digital extension
IP extension
Open script URL
With call information
2
Outbound call request
www.vocalcom.com
Hermes.Net
Internal call to agent
Outbound call
request
www.vocalcom.com
IP Office 500
3
High volume predictive outbound calls
www.vocalcom.com
www.vocalcom.com
Multiple
outbound
call request
Hermes.Net
Internal call
SIP
communications
direct to hermes
phone
4
www.vocalcom.com
www.vocalcom.com
Resources and licenses consideration
IP Office 500v2
384 users
125 SIP Trunks
148 VCM
IP Office primary server
DL360 DL120
Users 500
250
SIP trk 250
125
IP Office 500v2
384 users
125 SIP Trunks
148 VCM
IP Office secondary server
DL360 DL120
Users 500
250
SIP trk 250
125
5
Resources usage
IPOffice
Digital phone
1 VCM 1 SIP trunk
SIP Trunk
Hermes.Net
1 HMP
1 VCM
www.vocalcom.com
www.vocalcom.com
1 SIP trunk
IP phone
1 RTP
relay
1 HMP
6
www.vocalcom.com
www.vocalcom.com
Architecture #1
IP Office
500 V2
125 SIP
trunks
Hermes.Net
7
www.vocalcom.com
www.vocalcom.com
Architecture #2
IP Office
500 V2
125 SIP
trunks
Hermes.Net
180 SIP
trunks
8
www.vocalcom.com
www.vocalcom.com
Architecture #3
IP Office
Server edition
DLG 360 G7
500 SIP
trunks
Hermes.Net
9
www.vocalcom.com
www.vocalcom.com
Licenses Item
700504031
IPO 500 MC VCM 32 V2
700504032
IPO 500 MC VCM 64 V2
202967
IP Office License - SIP Trunking RFA 1
202968
IP Office License - SIP Trunking RFA 5
202969
IP Office License - SIP Trunking RFA 10
202970
IP Office License - SIP Trunking RFA 20
205820
IPO LIC SIP TRUNKING TRIAL RFA 1
10