Transcript 100K Homes Registry Week Training

100K Homes Registry Week Training
Loren Seeger – Alliance to End Homelessness in Suburban
Cook County – Program Coordinator
Teri Curran – West Suburban PADS – Director of Programs
What is 100,000 Homes?
 National movement to help permanently house 100,000
of the most vulnerable and chronically homeless
individuals and families in the country
 183 participating communities
 28,385 people have been housed
 http://www.youtube.com/watch?v=Db-72KUuwpA&lr=1
What is Registry Week?
 Helps identify the needs of communities
 What can communities do better?
 What can we do as individuals to help end homelessness?
 Identify needs of the homeless population in suburban
Cook County
 Identify and connect with vulnerable and chronic
homeless individuals on a personal level
Why is this Important?
 Point-in-Time Count is required by HUD (Department of
Housing and Urban Development)
 Classifies those who are most likely to die in the streets
 Creates new ways of helping communities
 Helps us become better advocates
VOLUNTEERS!
Consent Form for Volunteers
 Required to sign before participating in the count
 Submit to your Team Leader when you arrive at site
Volunteer Teams
 You will find out the morning of Day 1
 Team
 Team Leader (agency staff)
 Consumer
 1-2 Volunteers
Maps and “Hot Spots”
 Lists of locations
and maps will be
provided for each
team
“Hot Spots” are
places where you are
more likely to find
homeless individuals
Tips
 Go behind buildings- don’t just drive past the fronts
 Go into 24-hour businesses & ask if they see homeless
people
 Ask police officers if they know of unsheltered homeless
people in the area
 Ask homeless people if they know others
Interview Process
General Introduction to
Individuals
 Who are you?
 “Hello, my name is ____________ and I am a volunteer for
suburban Cook County. We are asking everyone a few
questions about their housing situation. Your answers are
entirely confidential. Would you be willing to participate?”
 STRESS CONFIDENTIALITY!
 Explain they may skip or end the survey at any time
Gift Bags
 Every unsheltered person will receive a gift bag, even if
they refuse to participate
 DO NOT USE AS A BARGAINING TOOL
 Information and Referral Cards
 Will be in gift bags
 Information about shelters, food pantries, etc.
Participant Consent Form
 FIRST STEP BEFORE ASKING ANY QUESTIONS!
VULNERABILITY INDEX CONSENT FORM
We are here to talk to you about your housing and service needs. With your permission, we will
ask you some questions about your health and housing, and take your picture so we may
identify you at a later date.
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By participating in the interview, you give permission to Community Solutions and the
Alliance to End Homelessness in Suburban Cook County to provide your information to
authorized agencies for the purpose of furthering services and housing.

The information shared during the interview will be stored in Homeless Management
Information Systems (HMIS) database. For additional information regarding HMIS, you
have the right to request a copy of the Notice of Privacy Practices. Information related
to health and housing will be shared with outreach workers and case managers through
HMIS, who may follow up with you for services.

All of your information is confidential and will be kept secure.

You can skip any questions that you do not want to answer, end the interview at any
point, or choose to not have your picture taken.
Your signature below indicates that you have read (or been read) the information provided
above, have received answers to your questions, and have freely chosen to be interviewed. By
agreeing to be interviewed, you are not giving up any legal rights.
Date: ______________
Signature of Participant
______________________________________
Printed Name of Participant
_______________________________________
I will have my picture taken.
Agree
Disagree
Vulnerability Index (VI)
 One is to be completed for each individual – including
family members present
 Front
 Point-in-Time questions
 Back
 VI/health-related questions
 Team Leaders are responsible for collecting and returning
the Vulnerability Indexes at the end of each morning
Alliance to End Homelessness in Suburban Cook County Registry Week 2013
Interviewer’s Name:
Date:
Identifier:
Team #
Time:
Location:
“Hello, my name is ____________ and I am a volunteer for suburban Cook County. We are asking everyone a few questions about
their housing situation. Your answers are entirely confidential. Would you be willing to participate?”
OBTAIN SIGNATURE ON CONSENT FORM!
Have you recently completed a Homeless Count survey?
1. First Name:
____________________________
2. Last Name:
____________________________
3. Nickname:
____________________________
4. Date of Birth:
________ / _______ / __________
5. SSN:
________ - ______ - ___________
6. Gender:
 Male
 Female
 Transgender Male to Female
 Transgender Female to Male
7. What is your Ethnicity?
 Hispanic
 Non-Hispanic
8. What is your Race? (choose as many as apply)
 African American/Black
 White
 American Indian/Alaskan Native
 Asian
 Pacific Islander/Native Hawaiian
 Refused
9. How long have you been homeless during this current
episode?
 Less than 30 days
 30-90 days
 3-6 months
 6 months up to 1 year
 1 year or longer
10. How many times have you had to stay in shelters or on
the streets in the past three (3) years?
 Less than 4
 4 or more
 Refused/Unknown
 Yes (IF YES, STOP SURVEY)
 No
11. Where did you sleep on Wednesday, January 23, 2013?
 Shelter—Shelter Name: ______________________
 Streets
 Car/Van/RV
 Train/Bus
 Forest Preserve
 With Friends/Family
 Hospital
 Jail/Prison
 Other—Specify:_______________
12. Where is the name of the town you were living in prior to
becoming homeless?
Name of Town:
______________________________
Zip Code:
______________________________
13. Where did you spend the night prior to becoming homeless?
 Home/Apartment
 Family
 Friends
 Hospital
 Nursing Home
 Substance Treatment Center
 Jail, Prison, or Detention Center
 Foster Home or Group Home
 Other (specify)________________
14. Do you have a family with you now?
 Spouse/Partner
 Children—Number of Children under 18? __________
Please fill out a separate survey for each family member, including
children.
15. Have you ever served on active duty in the U.S. Armed
Forces or were you ever called into active duty as a member
of the National Guard or as a Reservist? (Full-time: Army,
Navy, Air Force, Marines Corps, or Coast Guard)
 Yes
 No
 Refused
If Yes, what was your discharge?
 Honorable
 Other than Honorable
 Dishonorable
 Refused
16. Have you or your family experienced domestic violence?
 Yes
 No
 Refused
17. Do you have a disabling condition? (including physical,
mental, substance abuse, HIV/AIDS, cognitive or
developmental disabilities)
 Yes
 No
 Refused
18. Are you currently or have you ever received treatment
for mental health issues?
 Yes
 No
 Refused
19. Have you ever been takento the hospital for mental
health reasons?
 Yes
 No
 Refused
20. Do you use drugs and/or alcohol?
 Yes
 No
 Refused
How many times have you used alcohol in the last 30
days? __________
How many times have you used drugs in the last 30
days? __________
Have you ever been treated for drug and/or alcohol
abuse?
 Yes
 No
 Refused
21. How many times have you been to the emergency room
in the past three (3) months? ______________
22. How many times have you been hospitalized as an
inpatient (spent the night in the hospital) in the past year?
___________
23. Do you have or have you ever had, or has a doctor ever told
you that you had any of the following medical conditions?
Yes
No
Refused
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a. Kidney disease/End Stage Renal Disease
or Dialysis
b. Heart disease, Arrhythmia, or Irregular
Heartbeat
c. Liver disease, Cirrhosis, or End Stage
Liver Disease
d. History of frostbite or Hypothermia
e. History of Heat Stroke/Heat Exhaustion
f. HIV/AIDS
g. Emphysema
h. Diabetes
i. Asthma
j. Cancer
k. Hepatitis C
l. Tuberculosis
24. Have you ever been to prison and/or jail?
 Yes
 No
 Refused
25. Have you received any income in the last 30 days?
 Yes
 No
 Refused
26. Do you have a case manager and/or outreach worker that you
stay in touch with?
Name:
____________________________
Organization: ____________________________
Contact #:
____________________________
27. Do you have an emergency contact?
Name:
____________________________
Relation:
____________________________
Contact #:
____________________________
28. Where do you spend you day? _______________________
29. Do you have a phone number? _______________________
Comments:
TAKE PHOTOGRAPH
“Thank you for your time. Again, all the information you have given
us tonight is confidential. Have a good day.”
Photographs
 Why do we need a picture?
 We want to be able to put a face to a name
 Connect individuals to services
 How to take the photo
 Use a smartphone
 Take the picture
 Use the ID number at the top of the VI and use that as the
subject in the email
 Then email to [email protected]
Types of Photographs Accepted
 Photo of the person
 Drivers License
 State ID
 Passport
 Taking a picture with the participant
 IF PARTICIPANTS DO NOT WANT THEIR PICTURE TAKEN,
MOVE ON.
Participants Refusing the Survey
 Tally Sheet
 Record individuals you are unable to speak with
 Record individuals who do not want to participate
 Do not add people to the Tally Sheet if you interview them
 The Team Leader will hand in the sheet at the end of the
night
TALLY SHEET
TEAM: ___________
MAP AREA: _________
YOUR NAME: ___________________________________
DATE:
STREET / LOCATION:
GENDER:
M
ESTIMATED AGE:
ETHNICITY:
F
REFUSED
UNABLE TO WAKE
OTHER USEFUL INFO RE: LOCATION / PERSON:
DATE:
STREET / LOCATION:
GENDER:
M
ESTIMATED AGE:
ETHNICITY:
F
REFUSED
UNABLE TO WAKE
OTHER USEFUL INFO RE: LOCATION / PERSON:
DATE:
STREET / LOCATION:
GENDER:
M
ESTIMATED AGE:
ETHNICITY:
F
REFUSED
UNABLE TO WAKE
OTHER USEFUL INFO RE: LOCATION / PERSON:
DATE:
STREET / LOCATION:
GENDER:
M
ESTIMATED AGE:
ETHNICITY:
F
REFUSED
UNABLE TO WAKE
OTHER USEFUL INFO RE: LOCATION / PERSON:
DATE:
STREET / LOCATION:
GENDER:
M
ESTIMATED AGE:
ETHNICITY:
F
REFUSED
UNABLE TO WAKE
OTHER USEFUL INFO RE: LOCATION / PERSON:
DATE:
STREET / LOCATION:
GENDER:
M
ESTIMATED AGE:
ETHNICITY:
F
REFUSED
UNABLE TO WAKE
OTHER USEFUL INFO RE: LOCATION / PERSON:
DATE:
STREET / LOCATION:
GENDER:
M
OTHER USEFUL INFO RE: LOCATION / PERSON:
F
ESTIMATED AGE:
ETHNICITY:
REFUSED
UNABLE TO WAKE
COME BACK!
 Teams will return to
deployment sites
at 7 a.m.
 Breakfast will be
provided for all
volunteers
 Share what you
saw!
STREET OUTREACH
Approaching a Participant
 No more than 2 people should approach a participant
 Could scare them away
 Could feel intimidated and become resistant
 Be aware of your verbal/nonverbal cues
 Language
 Body language
 Could portray a different message
 Be respectful
 You are in their living space
Approaching a Participant
 Approach participants like you are in their home
 DO NOT PROMISE HOUSING OR HINT THAT HOUSING IS
AVAILABLE IF THEY PARTICIPATE!
Explaining the Survey
 Use simple terminology
 Set time limits
 Listen carefully for information
 Do not rush participants – they may become
frustrated and agitated
 Give people time to answer, or re-word the question
Mental Health
 Common symptoms
 Participants may hear voices and/or see things that are not
really there
 Schizophrenia
 Delusions (government, etc.)
 Frustration and agitation for no apparent reason
 Trauma
 Post Traumatic Stress Disorder
Safety
 Be aware of changing tensions in
participants
 If a participant gets louder, adjust
your tone
 Consider personal space
 Stay with your team
 If you feel uncomfortable at any
time, END THE SURVEY!
 Know when to stop and remove
yourself
 Creates baseline to track
progress
 Agencies can become better
advocates for participants
and issues
 Learn more about community
homelessness & increase
public awareness
 Required by HUD to preserve
over $9 million in current
federal funding for homeless
services in suburban Cook
County
THANK YOU!
 Contact:
 XXX XXXXXXX, Program
Coordinator