Transcript Presentazione x incontri con TELECOM

CTI PBX Voice Over IP
Telephone equipment
Networking
1
2008
Your Work:
SIMPLE AND MORE PRODUCTIVE
tools and advanced features at a click
YOU DECIDES:
Minimal
Classic
3 viewing modes to customize
Extended
2
2008
Your Company:
ORGANIZED AND DYNAMIC
all the information you need at a glance.
DECIDE WHAT AND WHEN:
Manage your calls
according to your actual needs
and plan your activities
Close
Wait
Forward
Copy and send message
Who was
Call Record
Add Planned action
3
2008
DECIDE WHERE:
Your office with you everywhere.
4
2008
IP PBX software
Advanced CTI
FLEXIBILITY AND INNOVATION
Power and Control
IP: synonym of convergence
between data network and telephone
network. IPhone.BOX and unique
solutions for the communications
company;
IPhone.BOX is the means by which
take control telephony company
reorganize the way
communicate.
PBX: IPhone.BOX makes all
the functionality of a high-end
PBX. But do not call PBX!
Software: naturally
simple, flexible,
performance and
evolving.
Platform
integrated
communication
CREATIVITY & SERVICES
IPhone.BOX is raw material with which to invent
and develop applications ad hoc. Integrate telephony
with the software tools company (CRM, Databases,
Management, intranet). Create personalized services easily.
USER
Personal profile
GROUP
Management groups for blast
coordinated activities
IVR
Customizable IVR
LCR
Control telcos
according to specific
defined for access
Intelligent Resources
WAN
Gateway solutions and sharing
resources
5
2008
Technical characteristic
6
2008
Architecture
USB HANDSET
SOFTPHONE
CUSTOM
SIP DEVICE
Analog Phone
SIP DEVICE
Analog Gateway
7
2008
General Features & Functionality
(on unique server)
Up to 2000 extensions (remote and/or local)
Up to 480 ISDN or Analogue Voice channels
Up to 480 VoIP Telephone Channels
Up to 30 FAX lines
Up to 480 WAN telephone lines
Up to 16 IVRs with indipendent time bands
Up to 120 channels used by IVR
Unlimited call queuing (for single soft-client)
8
2008
Features & Functionality – Manage Users
User profile
Prefixes always enabled
Wizard for the creation of users
Toggles urban call
Interior Up to 6 digits
Toggles national call
Prefix for external calls
Toggles International call
Assign unique users-line
Enable / disable phones
Outputs Isdn
Enable / disable on a cost
Outputs VoIP
Voice Mail / Voice Mail
Prefixes denied
Permits user-defined server-side
9
2008
Features & Functionality – Manage Groups
Simultaneous ringing
Limit on incoming calls (no calls)
Cyclic ring
Limit on calls queued
Cyclic ring with progress
Queuing call on no answer
Progressive ring
Call Queuing on users employed
Ring progressive advancement
Managing call forwarding on bankruptcy
ACD on a number of calls processed
Call Management Group employs about
ACD-based life called process
Call Management Group on unreachable
Programmable pause after ACD
Call Management on maximum ring
Group Profile
Event management limit on incoming calls
Wizard for the creation of Groups
Event management on boundary calls queued
Limit on incoming calls (ut. occupied)
Voicemail Group
10
2008
Features & Functionality – Manage IVR
Reproduction of static messages (from wave file)
Playback of audio captured by the sound card
Playing dynamic messages (via 'http')
Navigate to the leaves of IVR
Navigate to the root of the IVR
Mode Day/Night/Custom_1/Custom_2
Setting rules for slots
Settings mode from phone
Static Forwarding
Dynamic forwarding services to a user types
Querying external databases
Navigation of the number the caller (via script 'http')
Playing messages based on calling number (via script 'http')
11
2008
Features & Functionality – Interconnection
INTERCONNECTION PBX IN SIP
INTERCONNETION PBX IN WAN
Interconnection with SIP
Interconnection via proprietary protocol
Codec G.711/G.729
Sharing the state of internal
Codec GSM
Fascinating evol channels to optimize the bandwidth
Codec G.711/G.729
GSM Codec
Call Capture
Send / receive text messages
Groups of inner ring with remote locations
Rules routing input / output
Load balancing between PBXs
12
2008
Features & Functionality – Client Software (1)
Divert call (dynamic / static)
Viewing group number called (input)
Putting calls on hold
Custom ringtones to contacts on the basis of (client)
Draws busy
Possibility own channel mute conference
Schedule call to set times
Override user login
Schedule Send msg to schedule
Remote users with compressed audio codecs (GSM)
Schedule Send e-mail at set times
Enter the number in overlap
Recall internally when it becomes free
Outlook Integration
Notification status change
Integration with Outlook Exchange
List calls made / received / missed
Dialing via shortcut
Anonymously for outgoing calls
Integration with third-party SW
Visualizz.ne name calling (by category)
Personal Address Book contacts with private
13
2008
Features & Functionality – Client Software (2)
Speed buttons organize them into custom tab
Sending DTMF sequence configurable
Real-time monitoring of the state lines
Call announcement
Intrusion
Multiple display modes of the client (minimum, classical, extended)
Call Recording
Audio conferencing between three or more participants
Change user status by calling the service number (phone lock, deviation, pause, ...)
14
2008
Features & Functionality – Other
MANAGEMENT ISDN telephone lines
OTHERS
Support dialing in (DDI)
Management professionals VoIP SIP 2.0
Support Up to 30 basic accesses (BRI)
Music on hold system selectable (WAV)
Support Line (MSN)
Least Cost Routing (LCR) configurable
Support Up to 4 primary access (PRI)
Please try again with another operator on call fails
Echo cancellation SW
Notification errors online via email
HW echo cancellation (with HW specific)
Wizard to configure the PBX
Block outgoing calls per line
Server Administrator multilevel
Outgoing calls anonymous online
Mapping numbers (short)
Records all phone calls per line
Recording the call (automatic server)
Disabling eraser Echo (for VoIP operators - Verizon)
15
2008
Monitor REAL TIME
CTI trends in real time
for INBOUND
CAMPAIGN
Monitor
operations
room
Admin Options
(es. coaching)
16
2008
Monitor REAL TIME
State employment lines
updated in real time on a
number
Parameterization
number lines up for
service
State employment lines
updated in real time on a
percentage
17
2008
Monitor REAL TIME
Real-time statistics contact
entrants by hour, day,
month
18
2008
Monitor REAL TIME
Real-time statistics on the
number of incoming contacts
and dropout
19
2008
Monitor REAL TIME
CTI trend in real time for multi
SERVICE / INBOUND CAMPAIGNS
20
2008
Predictive Dialer
Predictive Dialer is a comprehensive outbound customer contact
solution that improves your contact centers effectiveness while
seamlessly integrating with your existing voice and data systems. It offers
campaign development tools, call table filters, predictive dialing, call
blending, a browser-based agent desktop, real-time statistics and
historical and custom reporting.
Business Benefits





Maximize productivity and provide premium service to customers using sophisticated
predictive dialing algorithms and agent empowerment tools
Ensure regulatory compliance using tools to manage legislated activities such as
nuisance call levels and calling times
Minimize operating costs by utilizing Distributed System Solutions and IP Connectivity
to manage multiple labor pools and dialing locations
Employ security measures that support strict adherence to corporate and industry
standards
Improve agent efficiency using sophisticated call classification and open, customizable
desktop options
21
2008
Predictive Dialer
Private calls
with real-time
status of
operators
Mobile Average
Statistics Statistics by
hour
Stato Generale
del Predictive
Statistiche per
esito ISDN di
dettaglio e
stato operatori
in tempo reale
22
2008
Predictive Dialer
• Features predictive dialer
• Call Blending (ability to manage both
incoming and outgoing calls, adjust the
volume of outgoing calls based on traffic of
incoming calls
• Desktop browser-based operator
• Statistics and real-time monitoring
• Custom Reports
In outbound campaign has greatly
increased productivity (up tol 50%)
compared to manual systems.
23
2008
Predictive Dialer – also for AGENT SALE ACTIVITY !
Usually all systems operate perfectly when
Predictive algorithms for contact and policies
booster optimize contattabilità lists without
further constraints.
For outbound activities that fall within the type
"teleselling" or "polls" the platform will then work
perfectly.
If the outbound activities to be performed instead
has further limitations, such as geographical
constraints such as the taking appointments for the
sales force, the algorithms can often be limiting.
Predictive GAT.crm manages to perfectly combine
the two systems, enhancing the development of
predictive algorithms for appointments with the
spatial predictive algorithm just discussed.
24
2008
CRM Link
Contatti Utili
Http Link
SIP Link
DB CRM
Http Link
Http Link
CRM Link
PD SERVER
Http Link
192.168.1.4
Real Time
Result
192.168.1.1
Status & Command Link
CTI+PBX
IPHONE
PD Cache
SERVER
192.168.1.2
Result Link
25
192.168.1.3
2008
Telephone equipment
26
2008
V-6015 Phone (IP or USB)
IP V-IP400
Phone
27
2008
Other Telephone derivatives
USB Phone VO-TEL.USB
USB phone VO-TEL.USB combines ease of use typical of a traditional
telephone, all the services offered by the IP software solutions.
USB phone VO-TEL.USB fact is IPhone.BOX fully integrated with the
client. In this way all the services and the potential of IP telephony
software are also within reach of the traditional user.
USB Headset Sennheiser SH 136
Highly professional headset for Sennheiser USB port, the world
market leader in acoustics.
Recommended for post surgical stations and call centers.
28
2008
Other Telephone derivatives
DECT CS60-USB PLANTRONICS
Headset with DSP on board for the environmental and echo cancellation for maximum
sound quality. Features digital technology for noise cancellation of microfono.Â
Settled compared to the DECT bluetooth allows more coverage and ensure greater
reliability.
Bluetooth USB Headset
The headset BT-LONG is based on
Bluetooth (v1.2) and allows you to
respond to calls that arrive on the client
software on their phones that they are
able to simultaneously manage the
devices. The headset has a coverage
radius of 10 meters.
Charging through special USB cable.
Moreover, all functions are callable with a
single button.
cerca
29
2008
Other Telephone derivatives : DECT system
IPhone.BOX DECT Phone
The DECT Phone IPhone.BOX allows the user a full mobility within the
coverage area of DECT in the company and distributed by the base
station and repeater IPhone.BOX.
IPhone.BOX Base Station DECT
IPhone.BOX DECT Base Station allows the spread of the DECT
signal and enables functional mobility in the company. The
apparatus is supplied with its power supply.
30
2008
Gateway GSM - UMTS
Gateway GSM / UMTS (including Fixed Cellular Terminal, Fixed Wireless Terminal, Cellular Gateway) is a device that
allows all users to save on calls from fixed network to GSM / UMTS.
One or more SIM cards installed in the Gateway, you can make phone calls instead of cellular-phone call from a
landline phone. The Gateway GSM phones are mostly used as: tool saves equipment for terminating calls (GSM)
back-up for Internet device to connect to the Internet in less accessible areas tool to send and receive SMS
messages
Gateway PRI
Gateway ISDN
1 – 2 SIM
Gateway Rack 19
Up to 12 Isdn Channels
Gateway VoIP - SIP
2 – 4 SIM
31
2008
NETWORKING
32
2008
Siseco Rack
Single Patch Panel
Up to 24 / 48 porte
Distribution frame
Rack 42U 600*900 Black
Color
Capacity
Unit
Door
Aeration
Dimension (L*H*P)
Standard
Nero
800 Kg.
42 standard rack unit
Glass,
4 for 200W
600 x 2000 x 900
4 media attachment, screw kit, wheels
Power Strips
33
2008
KVM Solution – Consolle KXE31
Switch 8 Ingressi
Video
Tastiera
Mouse
Caratteristiche Tecniche
LCD Display
Display Size
Pixel Pitch
Display Mode
The compact design and a set of sophisticated high-level functions,
allowing the series to fit perfectly in the current console
environments "server room" for which it was created and optimized.
The module KXE 31 is composed of a form 15 "LCD, keyboard and
touch pad: it can be slid completely into the rack automatically going
in" suspension "when not in use and allows you to manage multiple
servers simultaneously.
The console, lockable book occupies a housing unit a high standard.
Next to the monitor are the keys to switch between different inputs.
The system is configured so as to appear superimposed the server
ID that you are viewing.
A complete integrated management software complete the system.
Max. Resolution
Contrast Ratio
Brightness
Response Time
Display Colors
Viewing Angle
Input Signal Video
Input Signal Sync
Signal Connector
Front Control
OSD
Plug & Play
Keyboard
Mouse
KVM
Power
Dimensions
Weight (Net)
Certification
15” TFT Active Matrix Panel
304.1 x 228.1 mm
0.297 x 0.297 mm
VGA 640x350 (70 Hz)
VGA 720x400 (70 Hz)
VGA 640x480 (60/72/75 Hz)
SVGA 800x600 (60/72/75 Hz)
XGA 1024x768 (60/70/75 Hz)
1024x768
300:1
230 cd/m2
11mS (Rising), 24mS (Falling)
16M (dithering)
+75° ~ -75° (L/R), +70° ~ -70° (U/D)
R.G.B. Analog 0.7V Peak to Peak
TTL Positive or Negative
15 Pin Mini D-sub
Power Switch, Menu, Select (Up, Down) Adjust (+, -)
Auto-Adjustment, Contrast, Brightness, Clock, Phase, H-Position,
V-Position, Color Temperature
DDC1/2B
105 Keys
Touch Pad PS/2 mouse
8 port Keyboard / Video / Mouse switch
Universal 90-240V, 12V / 35W
600 mm x 482.6 mm x 42.3 mm (19” x 23.62” x 1.7”)
17 Kg. / 19 Kg.
FCC-A, CE, UL
34
2008
Switch OmniStack LS 6200
OmniStack 6200 switches are 10/100 Fast Ethernet switches that provide
advanced services for the development of IP infrastructures of all sizes.
Switches Alcatel-Lucent OmniStack 6200 support uality of service and
advanced security applications for triple play in a safe environment.
OmniStack 6224/48
24 or 48 ports RJ-45 10/100
2 ports RJ-45 10/100/1000
2 ports combo
35
2008
Switch OmniSwitch OS 6400
OS6400 switches with security features to ensure user authentication,
access control lists, encryption and protection from Dos. This is a solution
for LAN that can also be integrated into larger systems of unified
communications.
Each switch has two Ethernet ports for connecting to 10 Giga stack. Each
stack can contain up to 8 switches for a total of 384 ports per stack.
OmniSwitch OS6400 - 24/48
24 or 48 ports RJ-45 10/100 /1000
4 Ports combo SFP / RJ-45
2 Ports of stack 10G
36
2008
SISECO
www.siseco.com
[email protected]
Head Quarter
Centro Direzionale Sempione
Corso Sempione, 270 – 20028 San Vittore Olona (MI)
Tel. +39 0331.93.51
Fax +39 0331.93.51.51
Project Team
Project Manager
Sales Manager
Delivery
Ing. Roberto Lorenzetti
Ing. Cristiano Di Battista
Dott. Fausto Lazzati
[email protected]
[email protected]
© 1988-2009 - SISECO.com - Empower your Business with Our Solutions - ERP l CRM, IP Contact Center Solutions l Telemarketing Software
Trademark: MS-Windows, MS-DOS and MS-Windows logo are trademarks of Microsoft Corporation. Other brands or product names are registered trademarks or trademarks of their respective
owners and are mentioned only to indicate compatibility or incompatibility with this software. This document à ¨ devised for the purpose of illustrating the functionality of the software in question.
Not binding for SISECO, alarm system can be changed without notice. Document ¨ Ã proprietary and copyrighted
37
2008