Transcript Quality Management Systems

INSETA
Better Business Toolkit
AGENDA
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Objective of the Better Business Toolkit
LEVELS of the BBT
Information Blocks
Structure of the STEP MANUALS
TOPICS covered within the BBT
Business Tool Categories
Business Links
Working with the USER ROADMAP
Support and further development
Objectives of the BBT
This project must deliver :
1.a business development and business management “toolkit”,
2.which can be used, in a training environment, and
3.off-site, in SMMEs
to assist them to grow their businesses into sustainable and
profitable entities.
LEVELS of the BBT
Level 1: BBT USER ROAD MAP
A high level diagram that shows the supporting module, appendices and tools
for each step.
Level 2: USER MANUALS PER STEP
These User Manuals are compiled to take the user through a series of steps
that supports the aim of the respective user manual or step.
Level 3: TOOLS and TEMPLATES
A complete set of tools and templates have been included into the BBT for
your use in the business. These tools and templates are linked within the
supporting BBT User Road Map and User Manuals
Level 1: BBT USER ROAD MAP
BBT USER ROAD MAP showing
• the supporting User Manuals,
•Appendices and Tools for each step.
The documents shown are linked from the BBT USER ROAD MAP
Level 2: USER MANUALS PER STEP
•The USER MANUALS are provided electronically to allow the user to print
off the manuals is so required.
•Each USER MANUAL is supported by a series of Appendices that further
describe the topic at hand.
•Within the Appendices there are links to supporting Tools and Templates
Level 3: TOOLS and TEMPLATES
There is a complete folder on the BBT CD that contains
Tools and Templates designed for your own use.
Information Blocks
Provides a link to the Tool and Templates area of the BBT. You simply click on the
provided link to go to the tool / template for use.
Provides you with a tip with regards to the discussion. It is aimed to guide you “lessons
learnt” from industry
Provides an example to further explain the point of discussion through an actual example
When you see this, you need to take note. They are mostly from actual experience within
the industry and can save you time and money
Structure of the STEP MANUALS
Introduction
Discussion Steps
Appendices referred to within
The Discussion Steps
Supporting Tools and Templates
Referred to within the Discussion
Steps and Appendices
TOPICS covered within the BBT
1. STARTING YOUR OWN BUSINESS
2. PLANNING YOUR BUSINESS
3. GETTING FINANCING FOR YOUR BUSINESS
4. MARKETING YOUR PRODUCT OR SERVICES
5. INTERNET MARKETING OF YOUR BUSINESS
6. YOUR OFFICE AND EQUIPMENT
7. PEOPLE WHO WORK FOR YOU
8. MANAGING YOUR BUSINESS FINANCES
9. USING INFORMATION TECHNOLOGY
1. STARTING YOUR OWN BUSINESS
Discussion Steps
• Do you have what it takes
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The right small business for you
Evaluating your chances of success
Getting started
Now that you're up and running
Statutory requirements to register a business
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Register Your Business
Register with the SARS
Register as a VAT Vendor
Register for Employee Tax
Register with the Department of Labour
Register with the Unemployment Insurance Fund (UIF)
Register with the Regional Service Council
2. PLANNING YOUR BUSINESS
Discussion Steps
What can a business plan do for you?
Why go to the trouble of documenting what you know will work? What events trigger the need
to create or update a plan?
Preparing to put the plan together:
do you know who your audience is? How will you gather all the information that you need?
What should the plan look like?
Writing the plan
how will you organize and present your plan? What documents will you include, and what will
each provide to a reader?
Using the completed plan:
how do real world results compare to the plan? What do you do when things go wrong or the
unexpected occurs?
Business plan case studies:
what would a sample plan for a manufacturing concern, a service provider, and a retailer look
like?
3. GETTING FINANCING FOR YOUR BUSINESS
Discussion Steps
• Your business's financing profile explains how your position in the business life cycle
influences your financing options, how you can estimate the amount of money you need, and
how you can find money in your own back yard by tapping friends, family, and personal
assets.
• Debt vs. equity shows how the two basic forms of financing differ, and how you can combine
them to your best advantage.
• Equity financing explains how your form of business organization can be used to bankroll
your business, and the advantages and disadvantages of using venture capital, "angels," sales
of securities, franchising, and employee stock ownership plans.
• Debt financing discusses where and how to get a business loan, and the types of loans
available.
• Government Programmes and Other Links discusses what government initiatives are in
place and how to interact with them.
4. MARKETING YOUR PRODUCT OR SERVICES
Discussion Steps
Overview: the marketing challenge presents a basic theory of marketing and introduces some key
terminology.
Analyzing the market environment discusses the competitive environment and cultural trends you need to
examine in order to assess your business's place in the market.
Market research describes research techniques that you can adapt to fit your needs and budget.
Developing and refining your product / services emphasizes the importance of providing products or
services that meet customers' needs, even before the first sale.
Packaging and pricing your product / services is a look at the impact presentation and price on your
product's success.
Choosing distribution methods describes some of your options in getting your product or service to your
customers.
Promotion, advertising and PR present the primary methods of communicating your message to your
target customers.
Building a successful marketing plan shows you how to put it all together into a cohesive planning
document that will become your blueprint to marketing success.
Total quality management (TQM) is a look at an approach that many businesses have used to create
continuous improvement in their products and services.
5. INTERNET MARKETING OF YOUR BUSINESS
Discussion Steps
• Your Company's Website
• E-Commerce
• Search Engine Marketing
• Search Engine Optimization
• Online Advertising
• Email Marketing
6. YOUR OFFICE AND EQUIPMENT
Discussion Steps
Your home office will help you decide if running your business from home is right for you. We'll help you to
consider such factors as whether family and friends will allow you to work efficiently, and whether you can
generate enough business from your home. If you choose to establish a home business, you'll find practical tips
on setting up the home office and complying with zoning restrictions.
Business facilities outside the home explores the choices you must make if you're planning to locate your
business outside of the home. Should you purchase or lease a facility? How do you select the right location?
How much space do you need?
Equipping your business discusses the equipment you'll need to operate your business, how to acquire that
equipment, and how to obtain the maximum use from your equipment once you get it. We'll help you determine
what your business can and can't live without, and how to negotiate purchases and leases of equipment.
Vehicles and your business tells you what you need to know about purchasing, maintaining, and selling cars or
trucks used in your business. Discussions about obtaining insurance, managing employees who use business
vehicles, and disposing of obsolete vehicles complete the overall picture of what to expect if you use vehicles in
your business.
Protecting your business and assets helps you prepare for, and prevent, many of the unfortunate things that can
happen to your business's property. Obtaining insurance, taking security measures, and planning for disasters
are among the topics discussed.
Safety in your workplace discusses OSHA rules and regulations for businesses that have employees, as well as
general safety programs and suggestions for dealing with office automation hazards and AIDS in the workplace.
7. PEOPLE WHO WORK FOR YOU
Discussion Steps
Paying your employees guides you through the ins and outs of paying your employees, including step-bystep instructions on how to go from a hiring an employee to the point where you hand over the
paycheck. We'll also give you tips on deciding how much to pay and how to negotiate salary with
employees.
Benefits for your workers introduces you to the wide world of benefits, including time-off benefits, health
benefits, life insurance, disability insurance, and retirement plans. You'll also get some ideas about how
to manage, administer, and negotiate benefits plans you offer to employees.
Rules for your workers discusses the various aspects of creating order in your workplace by helping you
figure out which rules you need, which rules you're required by law to have, how to communicate rules,
and how to write them using our special policy creation tools.
Motivating and rewarding your workers helps you keep employees feeling good and enthusiastic about
working for you by showing you how to detect and fend off problems with morale, turnover,
productivity, and employee loyalty.
Disciplining your workers aids you in one of the toughest parts of being a boss — disciplining workers —
by giving you scripts and tools to help you coach the wayward employee and document any disciplinary
actions.
Terminating workers navigates you through the unpleasant tasks of having to let a worker go, from
planning the termination meeting to dealing with unemployment claims.
8. MANAGING YOUR BUSINESS FINANCES
Discussion Steps
Your basic bookkeeping explains how to record daily transactions, work with your accountant, and,
for the do-it-yourselfers, how to close the books and draw up financial statements.
Managing your cash flow describes the professional way to manage your cash flow to reduce the
lag between cash outflows and inflows, and tells how to invest the surplus cash you'll soon have
on hand!
Analyzing your current financial position delves into some of the more sophisticated ways of
examining your financial statements and other aspects of your business, to identify trends, spot
problems before they become too large, and compare your business to others in the same industry.
9. USING INFORMATION TECHNOLOGY
Discussion Steps
1. 7-step checklist for PC security
2. Viruses
3. Hardware and Software
4. Business information and Data
5. Basic Tools
Business Tool Categories
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Asset Protection
Business Finance
Compensation and Benefits
Employee Management
Firing and Termination
Marketing
Recruiting and Hiring
Starting Your Business
Vehicles and Equipment
Worker Safety
Accessed from the
•USER ROADMAP or
•USER MANUAL
Business Links
The BUSINESS LINKS folder is provided to indicate:
• Funders
• Government Structures
• Sector development initiatives
• Financial Institutions
• Support Structures
Accessed from the
•USER ROADMAP or
•USER MANUAL
Working with the USER ROADMAP
The USER ROADMAP is designed to provide a diagram showing
the Steps, Tools and Templates covered in the BBT,
Accessed from the
•USER ROADMAP
Support and further development
The following support is provided:
• Use of the BBT
• How to build a “ electronic management system”
• Networking facilitation: “ PORTAL”
• Business development:
•Business plans
•Business opportunities
•Business Ideas
FOR ANY FURTHER INFORMATION, PLEASE
CONTACT
David Reevell
076 459 9702
[email protected]
Quentin Klynsmith
0828594258
[email protected]